.Net 技术支持工程师/ .Net Support Engineer
新电信息科技（苏州）有限公司上海分公司
- 公司规模：500-1000人
- 公司性质：外资(非欧美)
- 公司行业：计算机软件 计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2014-05-06
- 工作地点：上海
- 招聘人数：若干
- 工作经验：一年以上
- 学历要求：本科
- 语言要求：英语良好
- 职位类别：软件工程师 技术支持/维护工程师
职位描述
Responsibilities:
- Retrieval of info/data from CRM production servers upon request from PM and development team.
- Execute jobs/scripts provided by PM for investigating and resolution of problems.
- Checkout and checkin IDs from/to CyberArk for accessing CRM servers.
- Support BCP/DRP activities and DR drills.
- Daily System Health Check which should be limited to checking of log file on server utilization or capacity
- Support maintenance after system go-live (primarily as Level 1 for Incident Management including issues follow-up and First Call Resolution where possible based on Known Error Database (if any). The KEDB is to be compiled by the Application Development team in SG and shared with NCS CRM onsite support for known errors that are likely to recur in production with resolution steps for Level 1 to follow for resolution. If it's an error that is new, or not documented, then NCS support will not attempt to resolve it but would channel it to the relevant parties for resolution.)
- Assist in deployment as implementer (following instructions) and support live verification.
- Follow up and work with IT team in China or development team in SG during implementation or for major issues.
- Participate in Monthly Service Review as part of the existing NCS team's repertoire, which is an avenue to provide in-depth analysis of problems encountered during that one month for applications under NCS' supports' purview.
Key Requirements:
- Degree in IT or IT related or Finance (with strong grasp of IT)
- Around 2 to 3 years of relevant working experience preferably in the banking sector
- Solid knowledge of SQL/Oracle query language and Unix command
- .Net program experience (preference)
- Cyber-Ark usage experience (preference)
- Good English communication skills (both oral and written)
- Proficiency on the use of Microsoft excel and powerpoint
- Team-work, patient, proactive, and hard-working, fundamental technical skills
- Retrieval of info/data from CRM production servers upon request from PM and development team.
- Execute jobs/scripts provided by PM for investigating and resolution of problems.
- Checkout and checkin IDs from/to CyberArk for accessing CRM servers.
- Support BCP/DRP activities and DR drills.
- Daily System Health Check which should be limited to checking of log file on server utilization or capacity
- Support maintenance after system go-live (primarily as Level 1 for Incident Management including issues follow-up and First Call Resolution where possible based on Known Error Database (if any). The KEDB is to be compiled by the Application Development team in SG and shared with NCS CRM onsite support for known errors that are likely to recur in production with resolution steps for Level 1 to follow for resolution. If it's an error that is new, or not documented, then NCS support will not attempt to resolve it but would channel it to the relevant parties for resolution.)
- Assist in deployment as implementer (following instructions) and support live verification.
- Follow up and work with IT team in China or development team in SG during implementation or for major issues.
- Participate in Monthly Service Review as part of the existing NCS team's repertoire, which is an avenue to provide in-depth analysis of problems encountered during that one month for applications under NCS' supports' purview.
Key Requirements:
- Degree in IT or IT related or Finance (with strong grasp of IT)
- Around 2 to 3 years of relevant working experience preferably in the banking sector
- Solid knowledge of SQL/Oracle query language and Unix command
- .Net program experience (preference)
- Cyber-Ark usage experience (preference)
- Good English communication skills (both oral and written)
- Proficiency on the use of Microsoft excel and powerpoint
- Team-work, patient, proactive, and hard-working, fundamental technical skills
公司介绍
关于NCS
NCS集团是亚太和中东地区领先的信息技术和通信工程服务提供商，总部位于新加坡，是新加坡电信集团旗下的全资子公司。公司的8000多名员工遍布于亚太和中东地区的10多个国家和地区，是新加坡排名第一、亚太区排名前十的IT服务提供商(Gartner 2010)。
NCS凭借其精湛的专业领域知识和独有的能力，为客户提供广泛的服务，如咨询、系统开发与集成、服务外包(BPO和ITO)、基础架构管理及解决方案等，已积累了超过25年大型系统集成及先进软件开发的资深经验。
1998年NCS集团正式入驻中国，在短短的几年内，NCS集团的业务在中国蒸蒸日上，并通过了ISO9001、CMMI L5认证。为金融、制造、航空、医疗、运输、电信等行业的标杆企业提供卓越的增值IT服务。
NCS在中国目前已有员工近2000名，业务已渗透至北京、上海、成都、苏州、广州、香港等主要城市。
与NCS共同发展
NCS注重员工专业技能和素质的培养，不断提升员工自身的核心价值，并为员工的长期事业发展做出长远规划。
NCS中国立志于为职业人士提供一个良好的展现舞台。员工将会参与到来自新加坡、海外以及中国的大型项目中，并在必要时赴海外工作。我们还将通过不同的方式投资在每个员工个人能力的提高，这些方式包括：IT资格认证、管理课程以及各种相关的技术培训等。
您梦想的工作就在眼前，不仅有物质上的报酬、还提供了更令人兴奋的潜力挖掘和发展机会。加入NCS，开始符合您自身技能和意向的职业生涯，NCS将伴您一起成长！
公司网站：http://www.ncsi.com.cn
地址：上海市广东路500号世界贸易大厦13楼
NCS集团是亚太和中东地区领先的信息技术和通信工程服务提供商，总部位于新加坡，是新加坡电信集团旗下的全资子公司。公司的8000多名员工遍布于亚太和中东地区的10多个国家和地区，是新加坡排名第一、亚太区排名前十的IT服务提供商(Gartner 2010)。
NCS凭借其精湛的专业领域知识和独有的能力，为客户提供广泛的服务，如咨询、系统开发与集成、服务外包(BPO和ITO)、基础架构管理及解决方案等，已积累了超过25年大型系统集成及先进软件开发的资深经验。
1998年NCS集团正式入驻中国，在短短的几年内，NCS集团的业务在中国蒸蒸日上，并通过了ISO9001、CMMI L5认证。为金融、制造、航空、医疗、运输、电信等行业的标杆企业提供卓越的增值IT服务。
NCS在中国目前已有员工近2000名，业务已渗透至北京、上海、成都、苏州、广州、香港等主要城市。
与NCS共同发展
NCS注重员工专业技能和素质的培养，不断提升员工自身的核心价值，并为员工的长期事业发展做出长远规划。
NCS中国立志于为职业人士提供一个良好的展现舞台。员工将会参与到来自新加坡、海外以及中国的大型项目中，并在必要时赴海外工作。我们还将通过不同的方式投资在每个员工个人能力的提高，这些方式包括：IT资格认证、管理课程以及各种相关的技术培训等。
您梦想的工作就在眼前，不仅有物质上的报酬、还提供了更令人兴奋的潜力挖掘和发展机会。加入NCS，开始符合您自身技能和意向的职业生涯，NCS将伴您一起成长！
公司网站：http://www.ncsi.com.cn
地址：上海市广东路500号世界贸易大厦13楼
联系方式
- 公司地址：黄浦区广东路500号世界贸易大厦13F
- 邮政编码：200001
- 电话：(021)61415511