北京招聘

Role Summary:

This position is within Lifestyle Service team, and the role is to support Service Centers by prompt supply of spare parts and related materials, also support to trade customers according to the requirement and validated request. It’s important for the candidate to have service mindset with proactive, supportive and data analyze ability, with good team work with cross functions. The objective is to shorten the lead time in the whole chain of parts supply and efficient inventory management, also account management to part of Service Centers.

Essential Responsibilities:

This specialist will be responsible to handle spare parts PO/SO, monthly payment to Service Centers and maintain related database, and account management to Service Center for service improvement in terms of process and implementation.
Additionally the candidate will make monthly reports including spare parts PSI, PO/SO status, outstanding issues, operation analysis e.g., repair cost and KPI report to service parties etc.

1. Spare parts supply and inventory management
1) Manage the spare parts inventory with safe level, which need monitor the parts consumption and product lifecycle for spare parts forecast
2)Collect demand and validate the parts request from Service Centers, dealers and handle Purchase Order/Sales order accordingly.
3)Follow up invoices, logistics (GR) and deliveries in need for the PO and SO.
4)Maintain Spare parts in SAP and coordinate to update parts pricing
5)Coordinate with 3rd parties including warehouse stocktake, write-off and scrap

2. Service Center account management
1)Validate spare parts consumption and labor proposal to Service Centers/Call Center, and handle compensation process on monthly basis
2)Analyze operations upon the repair report from Service Centers, to consolidate and works out report in Global template and also comes out operation report (TAT, part cost trend etc.)
3)Operational management to Service Centers, including on site check and review with Service Partner upon actual performance vs. service level agreement , KPI report and improve, audit to repair cases and spare parts consumption and mysterious shopping arrangement etc.

3. Reporting
1)Handle service related document and request forms, including monthly DAP/B stock/Return request and data update
2)PSI, PO/SO update, Part shortage, outstanding issues, operation analysis

4. Service support to 2 categories, e.g. Headphones and Luxury Audio products.
Basic Qualifications/Requirements:
? Bachelor’s Degree
? At least 3 years of experience in service field / Consumer Electronics ( repair services and service operation )
? Experiences in MS Office and SAP
? Fluent writing and verbal English
? Ability to work effectively and collaboration with cross functional teams

Desired Characteristics:
. Ability to work effectively and collaboration with cross functional teams
? Proactive and supportive, demonstrated ability to take initiation and perform effectively in a fast-paced environment
? Strong analytical skills
? Good communication, presentation skill, facilitation and problem solving

哈曼国际----音响及信息娱乐产品的全球领导者

哈曼为汽车工业，消费者，及唱片工业，广播电视机构，电影工业娱乐演出业各类大型场馆，设计、制造及提供高端的音响设备及全面的信息娱乐解决方案。哈曼国际成立于1952年，总部：美国华盛顿，2007年度全球销售额40亿美元，全球范围1，200名雇员（管理人员）40多家工厂及机构遍布美洲，欧洲及亚洲，16个业界传奇品牌，纽约证交所上市公司缩写“HAR”。

无论您是一个普通的乐迷还是一名坚定的音响发烧友，你一定或多或少，直接或间接的受到过哈曼国际的影响。哈曼国际通过将艺术和科技完美的结合，将优美的音响体验带给了全世界主要的体育，演出场馆，音乐巡演及无数个家庭和汽车中。

哈曼汽车音响事业部及软件事业部，共同为消费者提供了行业领先的跨平台技术—从便携式导航仪到精确的音响定位控制。深谙此道的车主在他们豪华的Audi，BMW，Lexus，Mercedes-Benz，and Porsche座驾中享受着由哈曼提供的全方位的导航及娱乐体验。

一些著名的音乐家，也在借助类似的技术创造着令人难忘的艺术表演。 您可以在全球各地找到哈曼的定制音响系统的身影，在专业录音棚，广播电视机构，在迪斯尼乐园，在环球影城，在悉尼歌剧院，在皇家莎士比亚剧院，林肯中心，中国国家大剧院。

哈曼国际多次被业界推崇为世界上最好的雇主之一。我们以优秀的工程技术和永无止境的创新而著称，在这里，独特的创意会受到欢迎。

2009年哈曼国际东北亚及大中华区总部落户上海，代表了哈曼国际将中国这一发展迅速的市场列为公司远景规划中最重要的角色之一。目前，哈曼国际在中国拥有雇员约1000名，并为满足不断增长的客户和市场需求增加投资和扩展市场。

现应公司业务发展需求,诚邀更多愿意与公司共同发展的优秀专业人才加盟,公司将努力创造良好的企业文化及工作氛围，为员工提供施展才华的空间和具有竞争力的薪资福利体系，以及各类培训发展的机会。