北京招聘

职位描述
Do you see yourself as a Guest Service Agent?
您认为自己是优秀的宾客服务员吗？
What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
您的激情是什么？无论您的爱好是网球、购物或是卡拉OK，在洲际酒店集团，我们都对您非常欢迎。洲际酒店集团希望招募到那些把同样的关注和激情如同付诸于他们的爱好那样投入到工作中的人 － 那些用心对待客人每件事情的员工。目前我们在招募更多这样的员工加入我们充满动力与活力的团队。
Crowne Plaza Beijing Sun Palace is located in the rapidly developing Taiyanggong area on the north east corner of Beijing’s 3rd Ring Road and Jingcheng Highway, close to the Olympic Green, China International Exhibition Centre, Central Business District and world-class shopping.
北京新云南皇冠假日酒店是北京太阳宫地区最新的一家国际品牌酒店。酒店位于东北三环路与京承高速公路交界处，毗邻奥林匹克场馆，国际展览中心，中心商业区以及世界级的购物中心。
The 25-storey landmark tower features 519 well designed, spacious and technology-savvy rooms and suites with panoramic view of the capital city. Combined with a choice of innovation restaurants and bars, the hotel stands out with its comprehensive facilities and services catering to small, medium and larger size meetings, conferences and social events.
25层的地标式大楼拥有519间设计独特，宽敞具有高科技配套设施的舒适客房和套房。在我们的房间中，您可以居高临下一览首都风貌。北京新云南皇冠假日酒店以其完善的服务，舒适的环境和齐备的会议及宴会设施而展现非凡魅力，是召开各类大，中，小型会议，聚会和社交活动并为其提供高质量服务的会聚之所。
You'll be glad you chose to stay central and convenient. The Place to Meet is Crowne Plaza Beijing Sun Palace.
与我们相聚在为您带来舒适便利的北京新云南皇冠假日酒店!
职位资格和技能
Ideally, you'll have
我们希望我们的候选人：
 Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
随时以友好的态度与客人打招呼，为客人提供帮助，尽量用客人名字称呼客人。
 Registers and rooms all arrivals according to established procedures
按照酒店的程序，为所有到达客人登记及安排房间。
 Maintains intimate knowledge of departmental standards and procedures
详细了解部门标准及程序。
 Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
为客人登记、结账及更换房间，按照预定部要求，确保把所有数据完整输入酒店电脑系统。
 Maintains cashier float and ensures accurate daily report of all money received
维持现金流动，确保收到现金的准确性。
 Cashes hotel guest’s personal and travelers checks and assists with currency exchange
为酒店客人兑换个人或旅游支票，协助客人兑换现金。
 Keeps abreast of all modifications to accounting policies and procedures
了解会计政策及登记手续的更新。
 Responsible and attends to guest’s request of using the service of safety box at all times
通过保险箱服务，满足客人要求。
 Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
了解酒店所有的促销政策，如季节性的打包，宣传单上的促销内容，以及洲际酒店集团的促销政策。
 Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist
处理客人投诉，回答客人提出的疑问，在不能解决时，上报给前台主管或大堂副理。
 Be familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
熟悉其他的洲际酒店及其地址，以至客人在登记卡上指出下一个目的地时，能为客人推销另外的洲际酒店。
 Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
尽量让住店客人对你所提供的服务满意，在客人离开时，为客人留下良好的酒店印象。
 Performs the audit balances and prepares all works for audit in an orderly fashion
完成审记报告，为审记做准备。
 When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
在值夜班时，检查夜间报告，准备晨报及为即将到达客人准备的表格。
 Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
了解预定程序标准，其中包括：正确使用表格，怎样读电报、电子邮件、信息，怎样通过预定系统了解可供房间资源。
 Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
按照洲际品牌标准，维持良好的个人仪态、仪表。
 Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
保持前台工作区域的干净，及正常工作秩序。
Job Board Specific Data
In return, we'll give you a competitive benefits package and the chance to work with a fantastic team. Most importantly, we'll give you Room to be yourself.
作为回报，我们将为您提供优厚的待遇以及与一支出色团队共事的机会。最重要的是，我们将为您提供尽炫自我的空间。
So what's your passion? Please get in touch and tell us how you can bring your individual skills to IHG.
那么，什么是您的激情？请联系我们并将告诉我们，您将如何把自己的个人技能带入洲际酒店集团。
To find out more about us and apply for this or any other jobs with IHG please contact us at www.ihg.jobs
欲知有关洲际酒店集团或洲际的其他工作的更多详情，请登陆我们全球人才网站www.ihg.jobs

我们的工作不同并且喜好不同，但是我们都同样对生活充满着激情。因此，我们承诺为所有激情澎湃的员工提供“尽炫自我”的空间，将把洲际酒店集团建成一个员工们愿意投身于工作之中的地方，就如同他们乐于将精力、热情和执着专注于他们的喜好那样。

现在就递上你的简历，申请你在洲际的职业生涯！