北京招聘

职位描述
Do you see yourself as a Duty Manager?
您认为自己是优秀的值班经理吗？
What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
您的激情是什么？无论您的爱好是网球、购物或是卡拉OK，在洲际酒店集团，我们都对您非常欢迎。洲际酒店集团希望招募到那些把同样的关注和激情如同付诸于他们的爱好那样投入到工作中的人 － 那些用心对待客人每件事情的员工。目前我们在招募更多这样的员工加入我们充满动力与活力的团队。
Crowne Plaza Beijing Sun Palace is located in the rapidly developing Taiyanggong area on the north east corner of Beijing’s 3rd Ring Road and Jingcheng Highway, close to the Olympic Green, China International Exhibition Centre, Central Business District and world-class shopping.
北京新云南皇冠假日酒店是北京太阳宫地区最新的一家国际品牌酒店。酒店位于东北三环路与京承高速公路交界处，毗邻奥林匹克场馆，国际展览中心，中心商业区以及世界级的购物中心。
The 25-storey landmark tower features 519 well designed, spacious and technology-savvy rooms and suites with panoramic view of the capital city. Combined with a choice of innovation restaurants and bars, the hotel stands out with its comprehensive facilities and services catering to small, medium and larger size meetings, conferences and social events.
25层的地标式大楼拥有519间设计独特，宽敞具有高科技配套设施的舒适客房和套房。在我们的房间中，您可以居高临下一览首都风貌。北京新云南皇冠假日酒店以其完善的服务，舒适的环境和齐备的会议及宴会设施而展现非凡魅力，是召开各类大，中，小型会议，聚会和社交活动并为其提供高质量服务的会聚之所。
You'll be glad you chose to stay central and convenient. The Place to Meet is Crowne Plaza Beijing Sun Palace.
与我们相聚在为您带来舒适便利的北京新云南皇冠假日酒店!
职位资格和技能
Ideally, you'll have
我们希望我们的候选人：
• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
在有关影响到对客人的服务及酒店运作的事件上，都上报前厅部经理并与之保持交流。
• Provides functional assistance and direction to all departments.
为所有部门提供功能性帮助及指导。
• Cooperates, coordinates and communicates with other hotel departments as required.
按照要求，保持与其他部门的合作及交流。
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
确保到酒店的客人都受到及时关注。
• Responds to guest needs and resolves related problems
对客人需求作出反映，解决相关问题。
• Supervises and directs Reception, Reservations personnel.
监督并引导接待、预定工作。
• Supports and assists Front Office personnel and all departments at peak periods.
在高峰时期，协助前厅部工作人员及所有部门工作。
• Prepare welcome cards with General Manager Signature for VIPs and priority club guests, ensures them receive special attention.
为重要客人和优悦会员准备有总经理签名的欢迎卡，确保他们都受到特别关注。
• Inspects front of house and back of house regularly for cleanliness.
定期检查酒店前后区域的清洁。
• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
协助客户关系主任，迎接客人，安排客人到房间并送重要客人离开。
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
对员工的行为、穿着、个人卫生进行监督。
• Promotes inter-hotel sales and in-house facilities.
促进酒店内房间及设施的销售
• Checks billing instructions and monitors guest credit
查看账单，关注客人信誉度。
• Analyses and approves discounts and rebates.
分析并批准折扣/扣减。
• Analyses the rate variance report to ensure rooms revenue control
分析房费差异报告，对房间的收入进行控制。
• Takes action with the Property Management Systems (PMS) in emergency situation.
在紧急情况时，对酒店管理系统采取措施。
• Fully conversant with all hotel emergency procedures.
熟悉酒店在紧急情况发生时的对应措施。
• Ensures front line staff complies with FIT marketing techniques and maximize sales.
确保一线员工掌握销售技巧，尽量提高销售。
Job Board Specific Data
In return, we'll give you a competitive benefits package and the chance to work with a fantastic team. Most importantly, we'll give you Room to be yourself.
作为回报，我们将为您提供优厚的待遇以及与一支出色团队共事的机会。最重要的是，我们将为您提供尽炫自我的空间。
So what's your passion? Please get in touch and tell us how you can bring your individual skills to IHG.
那么，什么是您的激情？请联系我们并将告诉我们，您将如何把自己的个人技能带入洲际酒店集团。
To find out more about us and apply for this or any other jobs with IHG please contact us at www.ihg.jobs
欲知有关洲际酒店集团或洲际的其他工作的更多详情，请登陆我们全球人才网站www.ihg.jobs

我们的工作不同并且喜好不同，但是我们都同样对生活充满着激情。因此，我们承诺为所有激情澎湃的员工提供“尽炫自我”的空间，将把洲际酒店集团建成一个员工们愿意投身于工作之中的地方，就如同他们乐于将精力、热情和执着专注于他们的喜好那样。

现在就递上你的简历，申请你在洲际的职业生涯！