北京招聘

职位描述
Do you see yourself as a Telephone Operator?
您认为自己是优秀的客户服务中心文员吗？
What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
您的激情是什么？无论您的爱好是网球、购物或是卡拉OK，在洲际酒店集团，我们都对您非常欢迎。洲际酒店集团希望招募到那些把同样的关注和激情如同付诸于他们的爱好那样投入到工作中的人 － 那些用心对待客人每件事情的员工。目前我们在招募更多这样的员工加入我们充满动力与活力的团队。
Crowne Plaza Beijing Sun Palace is located in the rapidly developing Taiyanggong area on the north east corner of Beijing’s 3rd Ring Road and Jingcheng Highway, close to the Olympic Green, China International Exhibition Centre, Central Business District and world-class shopping.
北京新云南皇冠假日酒店是北京太阳宫地区最新的一家国际品牌酒店。酒店位于东北三环路与京承高速公路交界处，毗邻奥林匹克场馆，国际展览中心，中心商业区以及世界级的购物中心。
The 25-storey landmark tower features 519 well designed, spacious and technology-savvy rooms and suites with panoramic view of the capital city. Combined with a choice of innovation restaurants and bars, the hotel stands out with its comprehensive facilities and services catering to small, medium and larger size meetings, conferences and social events.
25层的地标式大楼拥有519间设计独特，宽敞具有高科技配套设施的舒适客房和套房。在我们的房间中，您可以居高临下一览首都风貌。北京新云南皇冠假日酒店以其完善的服务，舒适的环境和齐备的会议及宴会设施而展现非凡魅力，是召开各类大，中，小型会议，聚会和社交活动并为其提供高质量服务的会聚之所。
You'll be glad you chose to stay central and convenient. The Place to Meet is Crowne Plaza Beijing Sun Palace.
与我们相聚在为您带来舒适便利的北京新云南皇冠假日酒店!
职位资格和技能
Ideally, you'll have
我们希望我们的候选人：
 Process all incoming and outgoing calls accurately and courteously
准确并有礼貌地处理所有打进和打出的电话。
 Records and controls accurately wake up calls
满足客人需要被叫醒的要求。
 Pages guests in co-operation with concerned departments
与相关部门合作，呼叫客人。
 Records all entries on traffic sheets
在交通单上记录下所有进入酒店的客人名单。
 Assists guests with international calls and directory queries
协助客人拨打国际长途及为客人提供区号引导。
 Calls guests by name whenever possible
在必要时，能够用名字称呼客人。
 Pages staff member when requested
在必要时，呼叫酒店员工。
 Abides by principles of guest privacy
尊重客人隐私。
 Handles guests needs or requests and reports complaints to the Telephone Supervisor
处理客人要求，并把客人投诉报告给宾客服务中心主管。
 Report on logbook daily
每天在记事薄中做出记录。
 Bill call costs
记录客人电话费。
 Aware of local telephone listings and frequently dialed numbers
了解本地常用电话号码。
 Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
在突发事件发生时，严格按政策执行，如火灾、炸弹威胁及其他危险事件，
 Advises defects on switchboard equipment to Supervisor
通过总机设备向主管报告过失。
 Maintains a clean work environment
保持工作环境的清洁。
 Attends to all guest queries and requests promptly
迅速回答客人疑问，满足客人要求。
 Deliver guest item on guest require.
根据客人的要求递送物品。
Job Board Specific Data
In return, we'll give you a competitive benefits package and the chance to work with a fantastic team. Most importantly, we'll give you Room to be yourself.
作为回报，我们将为您提供优厚的待遇以及与一支出色团队共事的机会。最重要的是，我们将为您提供尽炫自我的空间。
So what's your passion? Please get in touch and tell us how you can bring your individual skills to IHG.
那么，什么是您的激情？请联系我们并将告诉我们，您将如何把自己的个人技能带入洲际酒店集团。
To find out more about us and apply for this or any other jobs with IHG please contact us at www.ihg.jobs
欲知有关洲际酒店集团或洲际的其他工作的更多详情，请登陆我们全球人才网站www.ihg.jobs

我们的工作不同并且喜好不同，但是我们都同样对生活充满着激情。因此，我们承诺为所有激情澎湃的员工提供“尽炫自我”的空间，将把洲际酒店集团建成一个员工们愿意投身于工作之中的地方，就如同他们乐于将精力、热情和执着专注于他们的喜好那样。

现在就递上你的简历，申请你在洲际的职业生涯！