Guest Relation Officer-Crowne Plaza Beijing Sun Palace 客户关系主任-北京新云南皇冠假日酒店(职位编号：Hotel03054)
六洲酒店管理（上海）有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：酒店/旅游 餐饮业
职位信息
- 发布日期：2012-08-02
- 工作地点：北京
- 招聘人数：若干
- 职位类别：客户关系经理/主管
职位描述
职位描述
Do you see yourself as a Guest Relation Officer?
您认为自己是优秀的客户关系主任吗？
What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
您的激情是什么？无论您的爱好是网球、购物或是卡拉OK，在洲际酒店集团，我们都对您非常欢迎。洲际酒店集团希望招募到那些把同样的关注和激情如同付诸于他们的爱好那样投入到工作中的人 － 那些用心对待客人每件事情的员工。目前我们在招募更多这样的员工加入我们充满动力与活力的团队。
Crowne Plaza Beijing Sun Palace is located in the rapidly developing Taiyanggong area on the north east corner of Beijing’s 3rd Ring Road and Jingcheng Highway, close to the Olympic Green, China International Exhibition Centre, Central Business District and world-class shopping.
北京新云南皇冠假日酒店是北京太阳宫地区最新的一家国际品牌酒店。酒店位于东北三环路与京承高速公路交界处，毗邻奥林匹克场馆，国际展览中心，中心商业区以及世界级的购物中心。
The 25-storey landmark tower features 519 well designed, spacious and technology-savvy rooms and suites with panoramic view of the capital city. Combined with a choice of innovation restaurants and bars, the hotel stands out with its comprehensive facilities and services catering to small, medium and larger size meetings, conferences and social events.
25层的地标式大楼拥有519间设计独特，宽敞具有高科技配套设施的舒适客房和套房。在我们的房间中，您可以居高临下一览首都风貌。北京新云南皇冠假日酒店以其完善的服务，舒适的环境和齐备的会议及宴会设施而展现非凡魅力，是召开各类大，中，小型会议，聚会和社交活动并为其提供高质量服务的会聚之所。
You'll be glad you chose to stay central and convenient. The Place to Meet is Crowne Plaza Beijing Sun Palace.
与我们相聚在为您带来舒适便利的北京新云南皇冠假日酒店!
职位资格和技能
Ideally, you'll have
我们希望我们的候选人：
To maintain a friendly, smiling, neat and pleasant image to all in-house guests.
保持友好、整洁、愉快的形象。
To be totally familiar with room type, lay out, amenities, rate structure, outlets (Operating hours, menu, prices) facilities and services offered in the hotel.
应该全面掌握酒店的酒店房型，布置，赠品，价格，餐厅（包括营运时间，菜单，价格）设施和提供的服务。
To meet and to welcome guests with particular attention to important guests who need special attention. if necessary, accompany them to their rooms.
热情接待到店的所有客人。协助客人进行登记，并引领至房间。
To prepare VVIP/ VIP gift amenities requisition daily as outlined in the arrival list and as per policy for regular guests and anyone else designated by the hotel management.
根据酒店政策，按照预抵客人名单，准备VVIP/ VIP 客人的客房赠品。
To prepare and to collate reports and statistics as required.
按要求准备、核对报表及统计表。
To inspect and co-ordinate all rooms allocated for Arriving IPs (or any other allocation as directed by the GM/ RM/ FOM or Owner Office) including all suites, to ensure all standards of cleanliness and display of amenities are in order.
为抵店重要客人分配房间（或由GM/RM/FOM/业主直接指定），并检查房间，确保清洁、赠品到位。
To prepare and co-ordinate the pre-registration of guests and ensure that the check-in is carried out smoothly and swiftly as per the hotel approved procedure.
预先准备客人的登记资料，确保登记程序快速、准确。
To monitor the flow of incoming and departing importing and long-staying guests, and advises all those concerned, in relation to welcoming and bidding good-bye.
礼貌迎送抵店、离店的重要客人或长住客。
To maintain and collate an accurate guest history program that ensures all valid and pertinent information is on file for future.
整理、维护准确客史资料，确保为将来提供准确的信息。
To show rooms for inspection viewing, purpose to potential guests or companies in the absence of the Sales Department staff.
销售代表不在的情况下，带客人参观房间，争取潜在客源。
To assist guests to book, confirm or inquire about airline bookings.
帮助客人预定、确认、查询机票。
To record all suggestions and comments from guests, including courtesy calls daily.
每天给住客打礼貌电话并记录客人的建议和意见。
To deal with guest special needs, to research and resolve guest complaints in a timely and helpful manner to ensure guest satisfaction at all times to maintain the relationship for the long-term benefit between the guest and hotel. To co-ordinate and inform all pertinent departments or Duty Manager accordingly.
及时有效的解决宾客投诉，满足宾客需求，维护宾客与酒店长期的利益关系。如有问题，即使协调相关部门或值班副理。
To log all unusual occurrences, complaints and maintenance requests in Guest Relations Officer’s log book. The book is to be presented to Loyalty Manager /or Duty Manager at the end of each shift for the comments and review.
在客户关系主任交班本上记录所发生的不正常的事件，设诉与客人要求。交班本要每班交给忠诚客户经理或值班经理检阅。
To be fully conversant with all hotel facilities, services opening hours of outlets and concessions and promotions, including Banqueting functions and other events happening in the hotel. To provide the guests with accurate information at all times in the most professional way.
完全熟悉酒店的设备设施，各部门营业时间及促销政策。随时以专业的方式向客人提供准确的信息。
Job Board Specific Data
In return, we'll give you a competitive benefits package and the chance to work with a fantastic team. Most importantly, we'll give you Room to be yourself.
作为回报，我们将为您提供优厚的待遇以及与一支出色团队共事的机会。最重要的是，我们将为您提供尽炫自我的空间。
So what's your passion? Please get in touch and tell us how you can bring your individual skills to IHG.
那么，什么是您的激情？请联系我们并将告诉我们，您将如何把自己的个人技能带入洲际酒店集团。
To find out more about us and apply for this or any other jobs with IHG please contact us at www.ihg.jobs
欲知有关洲际酒店集团或洲际的其他工作的更多详情，请登陆我们全球人才网站www.ihg.jobs
Do you see yourself as a Guest Relation Officer?
您认为自己是优秀的客户关系主任吗？
What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
您的激情是什么？无论您的爱好是网球、购物或是卡拉OK，在洲际酒店集团，我们都对您非常欢迎。洲际酒店集团希望招募到那些把同样的关注和激情如同付诸于他们的爱好那样投入到工作中的人 － 那些用心对待客人每件事情的员工。目前我们在招募更多这样的员工加入我们充满动力与活力的团队。
Crowne Plaza Beijing Sun Palace is located in the rapidly developing Taiyanggong area on the north east corner of Beijing’s 3rd Ring Road and Jingcheng Highway, close to the Olympic Green, China International Exhibition Centre, Central Business District and world-class shopping.
北京新云南皇冠假日酒店是北京太阳宫地区最新的一家国际品牌酒店。酒店位于东北三环路与京承高速公路交界处，毗邻奥林匹克场馆，国际展览中心，中心商业区以及世界级的购物中心。
The 25-storey landmark tower features 519 well designed, spacious and technology-savvy rooms and suites with panoramic view of the capital city. Combined with a choice of innovation restaurants and bars, the hotel stands out with its comprehensive facilities and services catering to small, medium and larger size meetings, conferences and social events.
25层的地标式大楼拥有519间设计独特，宽敞具有高科技配套设施的舒适客房和套房。在我们的房间中，您可以居高临下一览首都风貌。北京新云南皇冠假日酒店以其完善的服务，舒适的环境和齐备的会议及宴会设施而展现非凡魅力，是召开各类大，中，小型会议，聚会和社交活动并为其提供高质量服务的会聚之所。
You'll be glad you chose to stay central and convenient. The Place to Meet is Crowne Plaza Beijing Sun Palace.
与我们相聚在为您带来舒适便利的北京新云南皇冠假日酒店!
职位资格和技能
Ideally, you'll have
我们希望我们的候选人：
To maintain a friendly, smiling, neat and pleasant image to all in-house guests.
保持友好、整洁、愉快的形象。
To be totally familiar with room type, lay out, amenities, rate structure, outlets (Operating hours, menu, prices) facilities and services offered in the hotel.
应该全面掌握酒店的酒店房型，布置，赠品，价格，餐厅（包括营运时间，菜单，价格）设施和提供的服务。
To meet and to welcome guests with particular attention to important guests who need special attention. if necessary, accompany them to their rooms.
热情接待到店的所有客人。协助客人进行登记，并引领至房间。
To prepare VVIP/ VIP gift amenities requisition daily as outlined in the arrival list and as per policy for regular guests and anyone else designated by the hotel management.
根据酒店政策，按照预抵客人名单，准备VVIP/ VIP 客人的客房赠品。
To prepare and to collate reports and statistics as required.
按要求准备、核对报表及统计表。
To inspect and co-ordinate all rooms allocated for Arriving IPs (or any other allocation as directed by the GM/ RM/ FOM or Owner Office) including all suites, to ensure all standards of cleanliness and display of amenities are in order.
为抵店重要客人分配房间（或由GM/RM/FOM/业主直接指定），并检查房间，确保清洁、赠品到位。
To prepare and co-ordinate the pre-registration of guests and ensure that the check-in is carried out smoothly and swiftly as per the hotel approved procedure.
预先准备客人的登记资料，确保登记程序快速、准确。
To monitor the flow of incoming and departing importing and long-staying guests, and advises all those concerned, in relation to welcoming and bidding good-bye.
礼貌迎送抵店、离店的重要客人或长住客。
To maintain and collate an accurate guest history program that ensures all valid and pertinent information is on file for future.
整理、维护准确客史资料，确保为将来提供准确的信息。
To show rooms for inspection viewing, purpose to potential guests or companies in the absence of the Sales Department staff.
销售代表不在的情况下，带客人参观房间，争取潜在客源。
To assist guests to book, confirm or inquire about airline bookings.
帮助客人预定、确认、查询机票。
To record all suggestions and comments from guests, including courtesy calls daily.
每天给住客打礼貌电话并记录客人的建议和意见。
To deal with guest special needs, to research and resolve guest complaints in a timely and helpful manner to ensure guest satisfaction at all times to maintain the relationship for the long-term benefit between the guest and hotel. To co-ordinate and inform all pertinent departments or Duty Manager accordingly.
及时有效的解决宾客投诉，满足宾客需求，维护宾客与酒店长期的利益关系。如有问题，即使协调相关部门或值班副理。
To log all unusual occurrences, complaints and maintenance requests in Guest Relations Officer’s log book. The book is to be presented to Loyalty Manager /or Duty Manager at the end of each shift for the comments and review.
在客户关系主任交班本上记录所发生的不正常的事件，设诉与客人要求。交班本要每班交给忠诚客户经理或值班经理检阅。
To be fully conversant with all hotel facilities, services opening hours of outlets and concessions and promotions, including Banqueting functions and other events happening in the hotel. To provide the guests with accurate information at all times in the most professional way.
完全熟悉酒店的设备设施，各部门营业时间及促销政策。随时以专业的方式向客人提供准确的信息。
Job Board Specific Data
In return, we'll give you a competitive benefits package and the chance to work with a fantastic team. Most importantly, we'll give you Room to be yourself.
作为回报，我们将为您提供优厚的待遇以及与一支出色团队共事的机会。最重要的是，我们将为您提供尽炫自我的空间。
So what's your passion? Please get in touch and tell us how you can bring your individual skills to IHG.
那么，什么是您的激情？请联系我们并将告诉我们，您将如何把自己的个人技能带入洲际酒店集团。
To find out more about us and apply for this or any other jobs with IHG please contact us at www.ihg.jobs
欲知有关洲际酒店集团或洲际的其他工作的更多详情，请登陆我们全球人才网站www.ihg.jobs
公司介绍
我们的工作不同并且喜好不同，但是我们都同样对生活充满着激情。因此，我们承诺为所有激情澎湃的员工提供“尽炫自我”的空间，将把洲际酒店集团建成一个员工们愿意投身于工作之中的地方，就如同他们乐于将精力、热情和执着专注于他们的喜好那样。
现在就递上你的简历，申请你在洲际的职业生涯！
现在就递上你的简历，申请你在洲际的职业生涯！