北京招聘

职位描述
Do you see yourself as a Bellman?
您认为自己是优秀的行李员吗？
What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
您的激情是什么？无论您的爱好是网球、购物或是卡拉OK，在洲际酒店集团，我们都对您非常欢迎。洲际酒店集团希望招募到那些把同样的关注和激情如同付诸于他们的爱好那样投入到工作中的人 － 那些用心对待客人每件事情的员工。目前我们在招募更多这样的员工加入我们充满动力与活力的团队。
Crowne Plaza Beijing Sun Palace is located in the rapidly developing Taiyanggong area on the north east corner of Beijing’s 3rd Ring Road and Jingcheng Highway, close to the Olympic Green, China International Exhibition Centre, Central Business District and world-class shopping.
北京新云南皇冠假日酒店是北京太阳宫地区最新的一家国际品牌酒店。酒店位于东北三环路与京承高速公路交界处，毗邻奥林匹克场馆，国际展览中心，中心商业区以及世界级的购物中心。
The 25-storey landmark tower features 519 well designed, spacious and technology-savvy rooms and suites with panoramic view of the capital city. Combined with a choice of innovation restaurants and bars, the hotel stands out with its comprehensive facilities and services catering to small, medium and larger size meetings, conferences and social events.
25层的地标式大楼拥有519间设计独特，宽敞具有高科技配套设施的舒适客房和套房。在我们的房间中，您可以居高临下一览首都风貌。北京新云南皇冠假日酒店以其完善的服务，舒适的环境和齐备的会议及宴会设施而展现非凡魅力，是召开各类大，中，小型会议，聚会和社交活动并为其提供高质量服务的会聚之所。
You'll be glad you chose to stay central and convenient. The Place to Meet is Crowne Plaza Beijing Sun Palace.
与我们相聚在为您带来舒适便利的北京新云南皇冠假日酒店!
职位资格和技能
Ideally, you'll have
我们希望我们的候选人：
 Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked
在客人要求前，主动、迅速、有礼貌地帮客人提重的行李、外套、皮箱等。
 Maintain a willingness to please attitude and give undivided attention to any approaching guest
保持积极、乐观态度，认真关注每位到达酒店的客人。
 Adhere to guest checking in and checking out procedures pertaining to baggage handling
在处理客人行李时，了解客人登记及结账手续。
 Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members
在主要的门口迎接客人，特别关注当天到达的回头客和优悦会员。
 Assist arriving and departing guests by opening and closing car and taxi doors
协助到达和离开的客人开、关车门。
 Maintain a spotless Porte and Drive way smoothly.
保持良好的站姿及车道的畅通。
 Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.
引导客人到前台，在客人登记时，站在客人后面等待客人，注意观察前台接待给出的房间号，拿到房间号后，立刻陪同客人到房间。
 Be familiar with the layout of the hotel and memorize the preferred route for escorting guests
熟悉酒店布局，陪同客人到达酒店的各个场所。
 Room the guest in accordance with hotel standards
按照酒店标准，引导客人到房间。
 Be familiar with the lift workings and emergency stairs
熟悉电梯的运作及酒店紧急通道。
 Provide information to guests about the hotel facilities and services
为客人提供有关酒店设施及服务的信息。
 Provide guest services and guidance
为客人提供服务及引导。
 Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests
知道客人的名字，特别是回头客、长期的住店客人及定期的住店客人的名字，在客人通过大厅时，主动询问客人是否需要帮助。
 Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning
保持大厅的干净及整洁，发现污物时，及时通知行李 或行李员领班。
 Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty
上班时保持个人穿着整洁，发型整齐，皮鞋锃亮。
 Help other employees in department, replacing them temporarily when necessary
必要时帮助其他员工工作。
 Keep the baggage room clean and in order before going off duty on each shift
在值班期间，保持行李房干净及整洁。
 Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain
准备报纸的发送，按照行李员领班的要求把报纸送到客人房间。
 Use the Duty Log to document matters of importance
用值班记事薄记录重要事情。
Job Board Specific Data
In return, we'll give you a competitive benefits package and the chance to work with a fantastic team. Most importantly, we'll give you Room to be yourself.
作为回报，我们将为您提供优厚的待遇以及与一支出色团队共事的机会。最重要的是，我们将为您提供尽炫自我的空间。
So what's your passion? Please get in touch and tell us how you can bring your individual skills to IHG.
那么，什么是您的激情？请联系我们并将告诉我们，您将如何把自己的个人技能带入洲际酒店集团。
To find out more about us and apply for this or any other jobs with IHG please contact us at www.ihg.jobs
欲知有关洲际酒店集团或洲际的其他工作的更多详情，请登陆我们全球人才网站www.ihg.jobs

我们的工作不同并且喜好不同，但是我们都同样对生活充满着激情。因此，我们承诺为所有激情澎湃的员工提供“尽炫自我”的空间，将把洲际酒店集团建成一个员工们愿意投身于工作之中的地方，就如同他们乐于将精力、热情和执着专注于他们的喜好那样。

现在就递上你的简历，申请你在洲际的职业生涯！