北京招聘

职位描述
Do you see yourself as a CPC Floor Agent?
您认为自己是优秀的行政楼层接待员吗？
What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
您的激情是什么？无论您的爱好是网球、购物或是卡拉OK，在洲际酒店集团，我们都对您非常欢迎。洲际酒店集团希望招募到那些把同样的关注和激情如同付诸于他们的爱好那样投入到工作中的人 － 那些用心对待客人每件事情的员工。目前我们在招募更多这样的员工加入我们充满动力与活力的团队。
Crowne Plaza Beijing Sun Palace is located in the rapidly developing Taiyanggong area on the north east corner of Beijing’s 3rd Ring Road and Jingcheng Highway, close to the Olympic Green, China International Exhibition Centre, Central Business District and world-class shopping.
北京新云南皇冠假日酒店是北京太阳宫地区最新的一家国际品牌酒店。酒店位于东北三环路与京承高速公路交界处，毗邻奥林匹克场馆，国际展览中心，中心商业区以及世界级的购物中心。
The 25-storey landmark tower features 519 well designed, spacious and technology-savvy rooms and suites with panoramic view of the capital city. Combined with a choice of innovation restaurants and bars, the hotel stands out with its comprehensive facilities and services catering to small, medium and larger size meetings, conferences and social events.
25层的地标式大楼拥有519间设计独特，宽敞具有高科技配套设施的舒适客房和套房。在我们的房间中，您可以居高临下一览首都风貌。北京新云南皇冠假日酒店以其完善的服务，舒适的环境和齐备的会议及宴会设施而展现非凡魅力，是召开各类大，中，小型会议，聚会和社交活动并为其提供高质量服务的会聚之所。
You'll be glad you chose to stay central and convenient. The Place to Meet is Crowne Plaza Beijing Sun Palace.
与我们相聚在为您带来舒适便利的北京新云南皇冠假日酒店!
职位资格和技能
Ideally, you'll have
我们希望我们的候选人：
 Maintain a friendly, neat and pleasant image to guests.
保持友好整洁礼貌的对客服务形象。
 Always check personal hygiene and be well groomed in appearance.
检查个人卫生和仪容仪表。
 Always wear a clean and tidy uniform.
着装整齐。
 Always be friendly and smiling under any circumstances.
随时保持友善的态度，服务面带微笑。
 Provide courteous service to guests and respond promptly and tactfully to guests’ complaints, requests and enquiries.
提供礼貌待客的服务， 对客人的要求和投诉做出积极反应。
 Give guests immediate and complete attention to their requests and complaints.
对客人的要求和投诉应给予及时的关注。
 Work closely with Executive Club Supervisor/Manager in handling complaints.
和皇冠楼层主管/经理配合处理好客人投诉。
 In the Absence of Club Supervisor/Manger, take down particulars of complaints or requests and pass them
to Club Supervisor/Manager or her assistant to follow up.
主管/经理不在时， 需将投诉记录下来并转交主管/经理跟进。
 Greet and meet guests in the Club Lounge.
在皇冠酒廊迎接客人。
 Prepare registration card and room key before guest’s arrival.
客人抵达前准备好房卡和钥匙。
 Responsible for all the enquiries from guests.
负责回应客人提出的所有请求。
 Introduce the Club Lounge facilities to guests upon their arrival.
客人抵达时介绍皇冠酒廊的设施。
 Record down all suggestions and comments from guests.
将客人所有的意见和建议记录下来。
 Assist Club Manager to answer the phone calls in the Club Lounge.
协助皇冠楼层主管/经理接听电话。
 Follow the instruction of the Emergency Procedure whenever applicable.
熟知酒店应急程序。
 During a fire, or emergencies related to death, robbery, bomb threat, etc. apply the
Hotel’s emergency procedure as laid down by the management.
当发生死亡，抢劫，爆炸，诈骗等等情况时， 根据酒店应急程序做出相应反应。
 Perform any other duties as requested by the Front Office Manger or other Management staff.
跟进前厅经理或管理层要求的其他工作。
Job Board Specific Data
In return, we'll give you a competitive benefits package and the chance to work with a fantastic team. Most importantly, we'll give you Room to be yourself.
作为回报，我们将为您提供优厚的待遇以及与一支出色团队共事的机会。最重要的是，我们将为您提供尽炫自我的空间。
So what's your passion? Please get in touch and tell us how you can bring your individual skills to IHG.
那么，什么是您的激情？请联系我们并将告诉我们，您将如何把自己的个人技能带入洲际酒店集团。
To find out more about us and apply for this or any other jobs with IHG please contact us at www.ihg.jobs
欲知有关洲际酒店集团或洲际的其他工作的更多详情，请登陆我们全球人才网站www.ihg.jobs

我们的工作不同并且喜好不同，但是我们都同样对生活充满着激情。因此，我们承诺为所有激情澎湃的员工提供“尽炫自我”的空间，将把洲际酒店集团建成一个员工们愿意投身于工作之中的地方，就如同他们乐于将精力、热情和执着专注于他们的喜好那样。

现在就递上你的简历，申请你在洲际的职业生涯！