Services Team-Customer Service Representative
National Instruments (美国国家仪器)
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:电子技术/半导体/集成电路
职位信息
- 发布日期:2015-06-18
- 工作地点:上海-浦东新区
- 招聘人数:若干
- 工作经验:一年以上
- 学历要求:本科
- 语言要求:英语熟练
- 职位月薪:面议
- 职位类别:售前/售后技术支持工程师 售前/售后技术支持主管
职位描述
The National Instruments Services Team has an immediate opening for a Customer Service Representative in Shanghai, China. The successful candidate for this position will work with a wide and diverse set of people and resources to assure customer and project expectations are met. The candidate will primarily work from the NI China branch to support specific Global Service customer opportunities. This role will be responsible for a high mix of duties including direct customer support, logistics, ordering, and repair processes.
In support of these efforts, you will work closely with the following NI personnel:
?NI China Operations Team
?NI’s Global Maintenance & Hardware Services team
?NI Manufacturing in Hungary, China, and Malaysia
?Logistics providers in region
Responsibilities:
?Customer Purchase Order Review and Check
?Order Entry and Follow Up
?Coordination with Sales, Corporate and Customer
?Inventory and Shipping Logistics Management
?Order Analysis and Report Generation
?Handling Repair and Support Requests for Key Customers
?Definition of Custom Processes to Meet Specific Customer Needs
Requirements:
?Bachelor degree in International Trade, Economics, Business, English
?Outgoing Personality and Teamwork spirit
?Customer Friendly Attitude and Understanding of Customer Communications
?Quick Learner and Excellent Execution Skill
?Ability to Manage Multi-Tasks and Communicate Status
?Superior Written & Oral English is required
?Proficiency with Microsoft Office applications
?Knowledge of Import & Export logistics is preferred
?Experience with Oracle Applications is a plus
公司介绍
Historically, NI has been a top 100 employer of choice as ranked by several different sources, including the Just 100 from Forbes Magazine, which named NI one of the top corporate citizens and best places to work. Maybe it is our fantastic work/life balance, or the Employee Stock Purchase Program and grants, or matching 401K, or picturesque campus with ponds, hiking trails, beach volleyball courts, and collaborative meeting spaces. If you want to work on cool stuff at a cool company, you are in the right place! Here is a snippet of some of our core industry leadership.
NI believes in China's bright future. NI opened the 22nd international branch and the first international R&D center in Shanghai in 1998. Since then, NI China has established a world-class operation center, including marketing, sales, customer service, technical support and R&D. Direct sales mode was executed in mainland China since February 2006.
NI China is ever-expanding with the help of local talents and is dedicated to creating an excellent working environment and unique company culture - We are proud of being young and energetic.
NI China has been honored and listed as Best Companies to Work for in Greater China since 2012 till 2018 by Great Place to Work Institute.
To expand our business further, we are now looking for highly motivated candidates to fill a variety of positions. Choose NI China to launch your career and grow together!
1. 5 G – Setting world records in spectral efficiency using MIMO
2. Internet of Things (IoT) - With NI’s technology providing unmatched capabilities in measurement, control, ruggedness, and connectivity, along with our expert ecosystem, you can realize the benefits of the Industrial Internet of Things (IIoT) today
3. Semiconductor - NI semiconductor test customers report 10X improvement in test times while maintaining measurement and performance requirements
4. Autonomous Automotive - As vehicles advance towards autonomous operation, test engineers face drastically increasing system complexity while dealing with ever present cost and time pressure
5. Aerospace and Defence - NI provides industry-leading performance and accuracy with best-in-class synchronization for large systems, so you can get to the right decision faster
联系方式
- Email:china.jobs@ni.com
- 公司地址:地址:span海趣路36、58号,2号楼,4 - 8层, 中国,上海张江高科技园