北京招聘

Technical Helpdesk Engineer （汽车技术支持工程师）
Role角色:
We are currently seeking a Technical Helpdesk Engineer in Shanghai for a new and exciting project being launched by our client, a premium major global automotive manufacturer with a strong presence in the China market. Due to your technical expertise and your excellent communication skills, you will support our client detailed technical diagnosis and root cause analysis to improve the right first time fix rate and customer resolution speed.
这个岗位主要是通过电话或网络等在线交流工具，代表汽车主机厂解决经销商售后人员遇到的车辆维修和故障诊断问题。

The responsibilities of this position will include工作职责:
Accept and resolve enquiries from dealers via Comms / System entry methodology. 接受并解决经销商通过电话通讯/计算机系统发来的问题询问
Record data as required into a computer system. 记录关键数据进入计算机系统。
Write and circulate data to other Helpline Engineers / Field Service Engineers / Management / Manufactures / Dealer staff when necessary. 如有必要，编写并分发资料给其他热线工程师/现场服务工程师/管理人员/制造商/经销商人员。
Liaise with Dealership, Importer, NSC personnel at all levels. 联系经销商，进口商，公司各级人员。
Liaise with Management on Vehicle Case Histories, trends and analysis. 就车辆情况的历史、趋势和分析事宜，联络管理层。 Liaise with Manufactures Engineers / Staff on all issues associated directly with Hotline obtaining clarification from Management if required. 如果需要，就所有关于热线咨询的问题，直接联络制造工程师/工作人员获得相关说明。
Request Field Engineer visits when determined by Management. 根据领导指示，要求现场工程师来访。
Available for Field duty including overnight stays away from home as requested. 如果需要，需现场通宵值班。
Participate in training / product information exchange with appropriate data sources including overnight stays as required. 参加培训或产品信息交流活动，如果需要，须加班。
Accept other assignments (responsibility for items of equipment, literature, Client data systems, analysis, investigation, ISO9001, etc.) as determined by the Management. 根据上级要求，接受其他任务（负责项目的设备，书面材料，客户数据系统，分析，调查，ISO 9001等）
Complete and provide information for Company documentation as necessary (Travel Requests & Expense Reports, Corrective Action Requests, Timesheets, etc.). 完成和提供公司文档所需信息（旅行申请单和费用报告，纠正措施申请单，时间列表等）
On an exception basis, make travel arrangements, conduct vehicle testing, arrange servicing, etc. 其他：旅行安排，车辆检测，安排维修等

Experience and/or Qualification Requirements工作经验和任职资格要求:
Strong technical knowledge. 坚实的技术知识 Automotive Technical qualifications, at least 2 years experience as technical support engineer in automotive OEM. 车辆工程资质，至少2年在汽车主机厂从事技术支持工作
Competence in English (Spoken, Read and Written). 英语能力：听说读写良好
Be computer literate particularly with the Microsoft Office Suite. 计算机MS Office软件熟练
Proven aftersales background and knowledge. 汽车售后的背景和知识
Understanding of dealership operations and key challenges. 了解经销商运作和关键挑战

Personal Skills Requirement个人技能要求：
Logical thought processe. 逻辑思维能力强
Confident in technical concern resolution, use of telephones and computers. 有信心通过电话和电脑解决技术问题 Excellent Verbal and written communication skills. 良好的口头和书面交流技能
Open-minded for foreign cultures and communication 对外国文化和沟通持开放态度
Adaptable & Flexible. 适应能力和灵活性强
Assertive, persuasive & Courteous. 坚定、有说服力和谦虚
Able to drive a telephone conversation efficiently. 能有效驾驭电话沟通
Able to work with minimal supervision and therefore need to be strong self-starters. 自觉工作

Benefits公司福利
Competitive Salary 提供有竞争力的薪资
MSXI company benefits – annual leave, cash back health care scheme, life assurance, full pay sick days (after three months service), bonus opportunities & national social welfare. ? 劢思可公司其他福利-年假、补充医疗保障、人身意外保障、住院补贴和年度体检、奖金和国家规定的社会保障。
Starting date 开始工作日期： As soon as possible. 尽快
Location工作地点: Shanghai, with occasional travels in China.上海，偶尔出差。

Recruitment process招聘过程:
MSXI interviews劢思可公司面试
OEM interviews 主机厂客户面试

About us: MSX International is the leading global provider of outsourced business solutions for the automotive industry. We have the hands-on experience of automotive best practices, the state-of-the-art technology and the in-depth information to boost company efficiency and profitability. 关于我们：MSXI公司总部位于美国, 是汽车工业领域全球领先的外包服务解决方案提供商，我们为全球多达350家客户提供服务。客户包括： 汽车/卡车制造商（OEMs）、经销商、供应商和配套服务供应商。目前，我们在中国的客户有宝马（BMW)、梅赛德斯奔驰(BENZ)、捷豹路虎(JLR)、沃尔沃(VOLVO)、福特（FORD)、通用(GM）等，我们将继续致力于中国市场的开发和投入，并为我们的客户提供更加优质和完善的技术咨询服务。