日语，英语helpdesk,servicedesk,技术支持
大连经世商务咨询有限公司
- 公司规模：少于50人
- 公司性质：民营公司
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2014-02-20
- 工作地点：上海-浦东新区
- 招聘人数：2
- 工作经验：三年以上
- 学历要求：大专
- 语言要求：日语精通
英语熟练 - 职位月薪：面议
- 职位类别：技术支持/维护工程师 Helpdesk 技术支持
职位描述
1． 日语精通，英语熟练；
2． 熟悉不同品牌电脑的故障排除，如Intel /Dell/ HP/ IBM等；
3． 熟悉Windows/ Unix / Linux系统
4． 熟悉Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point等
5． 有MCP / MCSE认证或有实际相关经验；
6． 4年以上servicedesk经验
？
Participate in the delivery of Client Support Service Catalogue, and ensure agreed service levels are met.
？ Maintain service to the business according to business needs
？ Participate in the processes for system recovery and security patching within the Client environment
？ Interface with other resolver groups/suppliers in order to assist in providing solutions
？ Ensure our customers remain up to date and informed on issues and initiatives relating to the areas of accountability outlined above
？ Develop and maintain relationships with computing services professionals throughout the pharmaceutical and biotechnology industries in order to keep abreast of developments and innovations
？ Maintain accurate inventory of systems.
？ Provide change management coordination in alignment with service model
？ Receiving end user request through ticketing tool.
？ Provide resolutions if under scope else assist User in providing E2E assistance in case if the issue is out of Scope
？ Ticket creation/Categorization / Prioritization
？ Ticket escalation to respective Support Group
？ Incident resolution and recovery
？ Ticket Closure.
2． 熟悉不同品牌电脑的故障排除，如Intel /Dell/ HP/ IBM等；
3． 熟悉Windows/ Unix / Linux系统
4． 熟悉Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point等
5． 有MCP / MCSE认证或有实际相关经验；
6． 4年以上servicedesk经验
？
Participate in the delivery of Client Support Service Catalogue, and ensure agreed service levels are met.
？ Maintain service to the business according to business needs
？ Participate in the processes for system recovery and security patching within the Client environment
？ Interface with other resolver groups/suppliers in order to assist in providing solutions
？ Ensure our customers remain up to date and informed on issues and initiatives relating to the areas of accountability outlined above
？ Develop and maintain relationships with computing services professionals throughout the pharmaceutical and biotechnology industries in order to keep abreast of developments and innovations
？ Maintain accurate inventory of systems.
？ Provide change management coordination in alignment with service model
？ Receiving end user request through ticketing tool.
？ Provide resolutions if under scope else assist User in providing E2E assistance in case if the issue is out of Scope
？ Ticket creation/Categorization / Prioritization
？ Ticket escalation to respective Support Group
？ Incident resolution and recovery
？ Ticket Closure.
公司介绍
经世商务咨询有限公司是一个综合性的企业，目前从事电子商务、企业管理、人事派遣、IT技术等工作。由多年留日归来管理经验丰富的人员经营。公司领导以“团结，务实，协作，创新”的经营理念管理，在职员工做到守诚信服务社会！我们坚信“您的实力与支持就是我们发展的动力”。