北京招聘

Responsibilities:
Actively encourage, support and manage novita service stations of all regions in providing after sales service for novita products
积极鼓励、支持和管理各区域售后服务网点为诺维达产品提供良好的售后服务。
Provide technical training on product installation, operation, maintenance and trouble-shooting to service stations and consumers, as well as product knowledge to distributors and call center operators
为诺维达售后服务网点和终端用户提供诺维达产品在安装、使用、保养和维修方面的培训，以及为诺维达经销商和电话中心客服人员及时更新产品技术知识的培训。
Inspect defective products at service station warehouse or consumer home; approve warranty claims
在售后服务网点仓库或终端用户现场对诺维达产品进行鉴定,并决定是否按质量申诉处理。
Monitor novita spare parts inventory in China, be in charge of spare parts ordering and delivering to service stations
监督诺维达产品在中国的零部件库存，负责零部件的订购和发运。
Maintain close contact with novita supplier on technical material preparation/update, technical training and warranty support on spare parts offering and defect handling
与诺维达产品供应商保持紧密联系，确保产品技术资料的及时准备和更新，技术培训以及保内零部件和不良品处理方面的支持。
Handle technical claim of consumer escalated from distributors and call center
处理经销商和呼叫中心升级的终端用户投诉。
Provide technical support to marketing and sales activities
为市场部和销售部的展览会及销售会议提供技术支持。
Other assigned tasks by line manager
直接领导指派的其他任务

Requirement:
? Bachelor degree or above, major in Mechanical, Construction or Material Engineering is preferable；
本科以上学历，机械、建筑、材料工程专业优先
? With a minimum of 2－3 years’ solid working experience in technical service field；the priority to have the background of electronic or appliances product technology
三年以上丰富的技术服务工作经验,有电子或家电类产品技术背景者优先
? Excellent communication and negotiate skills, independent working style, self-study ability
良好的沟通谈判技巧，良好的独立工作能力和自我学习能力
? Willing to live positive, work hard and dedicated to people
态度端正，踏实肯干，积极热情
? Can read and write in English;
良好的英语读写能力
? Familiar with MS office;
熟练使用MS办公室软件

科勒公司创立于1873年，是世界领先的卫浴及厨具设备制造商。不论在技术、工艺及款式上，科勒都为家居带来无可比拟的创意和美感。科勒在全球拥有55多家制造工厂，超过33,000名员工。在中国，科勒建立了9家工厂，并在北京、广州、成都、武汉、杭州、南京、深圳、香港设有销售办事处。为满足业务拓展需要，科勒（中国）投资有限公司诚聘人员，公司将提供具有挑战性的工作环境以及良好的培训和发展机会。

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