北京招聘

-For our Global Shared Services in Suzhou, we are looking for a HR hotline service specialist.

What are my responsibilities?
-Working in GSS Customer Service Care Center as a HR support agent.
- Responsible for end to end ticket handling from ticket creation to closure for all inbound calls from various channels (voice, mails, intranet…)
- Issue handling and problem management processes
- Other tasks assigned by supervisor e.g documentation, knowledge data base maintenance

What do I need to qualify for this job?
-Education: Bachelor or above
-Working experience: 1-2 years HR field working experience
-Knowledge/Languages:
-Fluent English in speaking and writing;
-Skillful in MS software, such as PPT, Word, Excel;
-Good communication skills;
-Be responsible and customer oriented;
-Be able to work under pressure during peak season (month end);
-Be willing to learn and quick learning.

What else do I need to know?
-Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work. Please find more information at: http://www.careers.siemens.com.cn
-We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitablity for the role.

Contact：
-If you want to know more Siemens job opportunities, please be free to log in our career website www.careers.siemens.com.cn
www.careers.siemens.com.cn

-西门子全球服务共享中心诚聘英才，工作地点：苏州

我的工作职责是什么？
负责人事服务的热线支持，即热线客服专员。
-负责处理用户电话及邮件问询，主要是回答与人事模块使用及相关知识的问询。
-处理问题从开始到结束的整个工作的追踪。
-负责定期更新典型问题及客服解答处理库并持续维护。
-负责经理安排的其他文档及知识库的维护。
-主要的服务对象是西门子内部员工。

我如何才能胜任？
-本科及以上学历；
-至少1-2年人事相关工作经验；
-较强的沟通能力，能够与客户、上级顺畅沟通；
-反应灵活，思维敏捷，善于根据客户情况及时制定相应的策略；
-能够迅速学习新的业务知识，对自已有高要求；
-很强的主动服务精神，能够适应业务高峰期的工作压力；
-会使用PPT，WORD及EXCEL等工具

我还需要了解的职位信息？
-西门子致力于提供公正平等的工作机会并着眼于建设多元化的文化和团队，了解更多西门子的生活，请点击http://www.careers.siemens.com.cn

我还需要了解的职位信息？
-我们期待您的在先线职位申请，并请您在申请职位时提供真实有效的求职信息以便完成人才评估！
-联系方式：
-如需了解更多西门子职位信息，请登录西门子招贤纳士网站：www.careers.siemens.com.cn
www.careers.siemens.com.cn

提醒：
　　点击“西门子专属申请”，您将会进入西门子专属招聘系统，进入系统后您可以在页面右上方的下拉菜单，选择简体中文页面，并请遵循下面的规则设置您的系统密码。
　　密码设置规则：密码长度必须在8个字符以上，并且必须包含英文大写字母，小写字母和数字。例如：Ab123456