北京招聘

备注：此职位隶属于Aetna集团在天津的合资公司——正式聘用方为：天津安海泰华医疗信息技术有限公司

Position Summary/Mission:

Carries out department strategy and direction by managing teams providing Service Level Management, Account Management, Project Management and Consulting Services in the delivery of: service and support functions (e.g., Code Asset/Software Configuration Management, Change and Problem Management, Availability Management, Customer Management, Software Distribution, Metrics Reporting, Performance/Capacity Management, Online/Test and Scheduling services) in support of I/T infrastructure, application development and business initiatives. Manages teams to ensure the JV production environment is available to service the needs of clients.

Fundamental Components & Physical Requirements include but are not limited to:

? Customer/Account Management:- Directs managers/teams providing service delivery and service support in desktop,mid-range, mainframe, and multi-tiered computing environments. Leads managers/teams in the delivery of applications and infrastructure implementations and upgrades
? Maps strategies for the integration of all infrastructure support areas (e.g., Network Engineering, Web Engineering,
? Desktop Engineering, Security Engineering, Operations Engineering, Automation Engineering, Data Center Operations, Hardware Engineering, Performance Management, Data Base Administration) to ensure delivery of business objectives.
? Strategically aligns I/T resources and processes to ensure the integrity and availability of data and applications in an industry leading, multi data center environment.
? Directs strategies and resources to enhance collaborative partnerships with peer and senior management in business, project management, application development, and I/T infrastructure organizations to ensure appropriate evolution of service and support models. (*)
? Remains continuously aware of business, technical, architecture, and infrastructure products and issues.
? Independently identifies and anticipates potential impact on scheduled projects and the interrelationships among the product suite.
? Directs managers and actively participates in marketing information technology services to business, project management, and application development representatives. Formulates strategies for development of new value added services designed to meet clientsexpectations, while increasing I/T value perceptions.
? Represents business, project management, application development and I/T infrastructure organizations on escalated issues with appropriate peer groups or senior management. Demonstrates confidence and willingness to challenge senior management regarding project plans/issues that could jeopardize the stability of the production environments.
? Articulates position in a manner that persuades others, establishes rapport, gains understanding and concurrence.
? Service Level/Metric Management:- Directs management of multiple portfolios/multiple sites encompassing several business lines. Negotiates, defines, and finalizes I/T Service Levels with clients, and vendors.
? Ensures established Six Sigma service levels are met or exceeded. Speaks on behalf of I/T infrastructure interests.
? Maintains authority to execute agreement.
? Directs business and I/T representatives in restoration of service for complex, system or site-wide production application outages, focusing on reducing Mean Time To Recovery (MTTR) and Mean Time Between Failure (MTBF).
? Coaches staff on intricacies of availability management.
? Ensures compliance with AI and JV direction in assuring presence of standards and procedures designed to provide secure, efficient, and quality systems operations. Controls the introduction of change in a dynamic environment, while proactively mitigating risks and interdependencies to ensure minimal impact to business and service levels.
? Manages to established service levels, identifies negative trends, communicates results to senior management in business and I/T infrastructure organizations, initiates corrective action to stabilize environments.
? Strategically aligns managers to meet production needs of business and adjusts as required. Promotes innovation in use of resources (e.g., alternate staffing, cross-functional teams). Proactively anticipates the impact of events.
? Project Management:- Directs managers in creation of project plans, implementation steps and progress. Addresses unresolved issues, keeping senior management and customers informed of solutions. Drives managers to resolution of issues.
? Allocates, manages, prioritizes project resources for multiple, high profile, corporate wide, complex and sometimes conflicting projects in a matrixed environment. (*)
? Ensures high quality, high performance organization. Determines compensation and affirms hiring decisions.
? Proactively communicates Corporate and organizational knowledge to team and ensures timely communications to staff on company mission, strategic direction, and key issues of the organization. Sets team direction in accordance with department goals and objectives.
? Manages budgets and expenses for assigned unit.

Background/Experience Desired:

? 8+ years progressively responsible experience in complex computing environment with a background in mainframe, midrange, or distributed platforms.
? Project leadership or supervisor experience required.
? Fluent in English

Education and Certification Requirements:

? Bachelor's degree in Computer Science, or equivalent combination of education and work experience.

Additional Information (situational competencies, skills, work location requirements, etc.):

? Demonstrated leadership skills and problem solving abilities.
? Excellent verbal and written communication skills, fluency in both English and Mandarin
? Excellent negotiation and collaboration skills, with the ability to work effectively with all levels of management and staff.
? Experience in worker in external client focused roles delivering services on site is highly beneficial
? Knowledge of the Health Technology market highly beneficial
? Experience of working for global organisations highly beneficial

安态（上海）企业服务有限公司是美国安泰集团在中国的全资子公司。美国安泰集团公司（纽约证券交易所代号: AET，以下简称安泰集团） 始创于1853年，全球总部位于美国康涅狄格州哈特福德市，是美国历史最悠久的金融保险集团之一，也是全球财富500强企业，2010年营业收入超过342亿美金。

跨入21世纪，安泰集团已发展成为国际领先的专业健康福利保障公司，业务范围涵盖健康保险产品及相关服务，其中包括医疗、药物、牙科、行为健康、团体人寿和伤残计划，以及针对公共医疗补助计划的医疗管理功能和保健管理服务。

安泰集团在全球聘用了超过35000名员工，包括执业医师、护士、药剂师及其他临床专业人士。作为健康福利保障业的翘楚，我们的客户包括员工团体、个人、大学学生、***和小时工、健康计划、资助计划、劳工组织及外籍人员。

2008年3月，安泰集团被美国财富杂志推选为美国最值得推崇的健康福利保障公司。同年，安泰集团也被美国商业周刊杂志推选为最适合开展职业生涯的公司之一。

安态（上海）企业服务有限公司致力引进美国先进的健康管理理念与技术，为中国市场企业客户提供高质量的健康管理服务和健康保险外包服务。

更多信息，请登陆公司网站：
www.aetna.com

Aetna (Shanghai) Enterprise Services Co. Ltd is a wholly owned enterprise of Aetna Inc. Aetna (NYSE: AET) was established in 1853 with headquarter in Hartford, CT, USA. As a global Fortune 500 company, Aetna is a well-known finance – insurance group in the US. Its 2010 revenue exceeded USD 34.2 billion.

Entering into the 21st century, Aetna now is a leading provider of health and related benefits programs, covering health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities and health care management services for Medicaid plans.

Aetna has over 35,000 employees worldwide, including licensed physicians, nurses, pharmacists and other clinic staff. Being the leading health-related benefit provider, Aetna’s customers include employer groups, individuals, college students, part-time and hourly workers, health plans, governmental units, government-sponsored plans, labor groups and expatriates.

In 2008, Aetna was ranked 1st in Fortune's 2008 Most Admired Health Care Company and was also recognized as one of the "Best Places to Launch a Career" in 2008 by Business Week.

Aetna (Shanghai) Enterprise Services Co. Ltd aims to introduce international concepts and practice of health management services into China to provide high quality health management services.

For more information, please visit our website:
www.aetnainternational.com