北京招聘

Job Purpose:
The Training and Quality Assurance Executive is responsible to provide trainings to call center coordinators and provide quality control on services delivered by call center as well as service quality of Suppliers according to SLA requirements and company business demands. Handle the written compliant in workdays carefully and smoothly to make sure the customer can be satisfied.

Position Responsibilities:
Training
? Develop training materials to be used to support the training sessions
? Deliver training to new staff according to agenda pre-defined
? Deliver training to existing staff upon assistance request
? Keep good training record in time and completely, and collect trainees’ feedback on the training
? Other tasks that will be defined by T&Q SV

Quality Control:
? Create the monthly sampling plan according the quality mechanism and follow strictly
? Monitor service audio sample according to the criteria
? Deliver daily quality dashboard and collect the related data for monthly report
? Coach coordinator whose monitor result is under the standard and save the record
? Take the ownership of written complaint in workdays and pacify customer in time according procedure
? Perform customer surveys in a proper way
? Provide advice and suggestion on both OP and QC procedure and regulation enhancement during the work


Education & Experience
? Bachelor or above
? Minimum 2 years working experience in the relevant call center training or quality control relevant position, multinational company background preferred.

Competencies
? Have good knowledge and skills on quality management
? Pro-active and willingness to learn;
? Excellent communication, training and presentation skills
? Good command of English and Mandarin (verbal and written);
? Excellent communication and coordination skills
? Team player
? Critical about problems and existing processes, open-minded, solution oriented
? High attention to details
? Great and rich experience in Roadside and Medical Assistance industry operation

安盛援助于1959年成立于西班牙巴塞罗纳, 隶属全球最大的保险及资产管理集团——安盛（AXA）集团，是第一家为全球旅客提供海外急难援助的公司，也是目前世界上最大最具经验的援助公司。

「急难援助」是将一般保险的事后理赔服务,往前延伸为事故发生时的「立即」援助；它与保险的结合,扩大保障范围,更满足保户实际与迫切的需求--保险是预防万一,急难援助是有备无患。欧美保险公司将「保险」与「急难援助」结合已行之多年,这是一种市场趋势。

安盛援助公司是具有世界急难援助网络之援助公司，全世界五大洲皆有安盛急难援助中心，平均每15秒即有一名旅客获得安盛援助之高品质服务。正是因为这些遍布全球的高品质服务网络，安盛援助才能信守对每一位客户的承诺，及时提供所需的援助服务。

安盛援助在救援服务行业积累了50年的成功经验，在全球范围内，为客户提供紧急援助服务，及日常生活方面的各项服务。除汽车救援，家居援助服务，旅行援助等传统服务外，安盛援助已将业务范围扩展到健康医疗，国内救援以及个人服务等更广泛的领域，在全球范围内赢得了个人及企业客户的青睐。

不论何时何地，安盛援助全球24小时的急难援助网络将随时向您伸出援助之手。