北京招聘

Job Purpose:
To support Operations team by managing dashboard, duty roster preparations, case management system data integration, Case Management System performance improvement coordinating, Operational workflows preparations and documentation Management, as well as other administrative issues of Operations team.

Position Responsibilities:

I．Dashboard and Reports Updating and Management
a. Help Supervisors monitor call center telephone data, case management system data and update the Operation performance dashboard and keep Supervisors updated on daily basis
b. Update Operations dashboard on monthly basis.
c. Prepare reports for different contracts on regular basis, get approved from Supervisors and update partners in accordance with contracts regulations.
d. Create new dashboard or reports and improve the existing dashboard when necessary or required by different Operations divisions.

II. Data Integration into Case Management System
a. Integrate contract data into Case Management System on daily basis.
b. Applied Macro or other Excel skills to improve the data integration efficiency
c. Create and update Contract in case Management system in time

III. Case Management System Performance Improvement coordination
a. Liaise with local, regional and Group IT or relevant departments to follow up the improvement on case management system.
b. To report any bugs with relevant to Ops functionality to relevant departments to solve according to the feedback or requests from Ops staff
c. Collect the case management feedback from Ops key users, evaluate the feedback and liaise with relevant department to realize the functions if possible.

IV. Duty Roster Preparation and Updating
d. Support Supervisors to prepare the duty roster every month, get approved from Supervisors and Managers before announcement.
e. Assist Supervisors to calculate the working hours of Ops call center team and keep HR updated regularly with confirmation from Supervisors.
f. Assist Supervisors to organize the extra on duty staff when there is crisis or peak hour.

V. Operations Regulations and Workflows Preparation and Updating
a. Manage and updating Operation manuals and documentations according to requirements from Supervisors and Managers
b. Documentation translation in order to make sure all operational documentations are bilingual
c. Manage Operation share folders, keep the documentation in the share folder being organized and in order
d. Prepare meeting minutes for Operational meetings

VI. Operation Projects follow up
a. To follow up Operational Projects when necessary and have the project implemented successfully

Ⅶ. Other Operations Administration work assigned by Operation Manager
a. Other temporary or permanent tasks assigned by Operation Manager

Education & Experience
1. At least one year of working experience with college graduate or above
2. Medical, automobile or travel industry background will be a plus. Call center experience preferred.

Competencies
1. Excellent command of English and Mandarin (verbal and written), third language is an advantage
2. Ability to apply statistical measures to work flows for resourcing, staff planning, scheduling, performance measurement
3. Excellent PC skills, including Word, Excel, Internet
4. Possess cooperative Spirit of teamwork
5. Ability to work under pressure
6. Demonstrates a "Can Do" attitude, makes adjustment to cope with changes effectively

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不论何时何地，安盛援助全球24小时的急难援助网络将随时向您伸出援助之手。