存储工程师
大连经世商务咨询有限公司
- 公司规模：少于50人
- 公司性质：民营公司
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2014-07-23
- 工作地点：大连-高新园区
- 招聘人数：3
- 工作经验：二年以上
- 学历要求：大专
- 职位类别：技术支持/维护经理 技术支持/维护工程师
职位描述
1. 熟悉主流厂家存储设备；
2. 熟悉UNIX优先;
3. 有存储，网络，磁盘阵列，交换机等知识
Job Summary:
As a Technical Support Engineer you provide support for diagnosing, reproducing, and fixing software and hardware issues. You will troubleshoot protocols running on NetApp hardware to assist customer with problem isolation and resolution. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges.
Essential Functions:
? Resolve Warranty, Top Enterprise and SupportEdge Premium customer problems via the telephone, the web or Autosupport.
? Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
? Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
? Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
? Create new knowledgebase articles to capture new learnings for reuse throughout the center.
? Participate in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.
? Begin to focus on an area of technical specialization and attend classes, complete lab projects, read and work with other Technical Support Engineers on cases which will help cultivate that expertise.
Requirements:
? Good written and verbal communication skills.
? Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and or ambiguous situations.
? Basic understanding of some of the following protocols and applications:
o NFS, the UNIX remote file sharing protocol
o CIFS, the Windows NT remote file sharing protocol
o TCP/IP
o Networking
o RAID
o MicroSoft Exchange and/or Veritas software.
? Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
? Ability to follow standard engineering principles and practices.
? Creative approach to problem solving.
? Must have at least 1 or more areas of expertise such as: backup and recovery, Exchange DR, Veritas, Lotus Notes, Linux, AIX, or networking; including at least 2 years of experience working in that particular specialty.
Responsibility and Interaction:
? Responsibility:
o The types of tasks this individual is responsible are a mix of structured and unstructured tasks. This individual will apply attained experiences and knowledge in solving routine to moderately complex problems.
? Interaction:
o This individual interacts primarily with Staff to Director level employees within the function, and the technical team on assigned projects. There may be communication with employees in other functions as required.
o General direction is provided on routine work, and detailed direction is provided on new projects and assignments; as well as on-going review of activities and priorities.
o The ideal candidate will be an important contributor or lead on team projects.
Education & Experience:
? A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field; or 5 + years of experience in UNIX, Windows networking administration or technical support is required.
2. 熟悉UNIX优先;
3. 有存储，网络，磁盘阵列，交换机等知识
Job Summary:
As a Technical Support Engineer you provide support for diagnosing, reproducing, and fixing software and hardware issues. You will troubleshoot protocols running on NetApp hardware to assist customer with problem isolation and resolution. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges.
Essential Functions:
? Resolve Warranty, Top Enterprise and SupportEdge Premium customer problems via the telephone, the web or Autosupport.
? Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
? Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
? Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
? Create new knowledgebase articles to capture new learnings for reuse throughout the center.
? Participate in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.
? Begin to focus on an area of technical specialization and attend classes, complete lab projects, read and work with other Technical Support Engineers on cases which will help cultivate that expertise.
Requirements:
? Good written and verbal communication skills.
? Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and or ambiguous situations.
? Basic understanding of some of the following protocols and applications:
o NFS, the UNIX remote file sharing protocol
o CIFS, the Windows NT remote file sharing protocol
o TCP/IP
o Networking
o RAID
o MicroSoft Exchange and/or Veritas software.
? Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
? Ability to follow standard engineering principles and practices.
? Creative approach to problem solving.
? Must have at least 1 or more areas of expertise such as: backup and recovery, Exchange DR, Veritas, Lotus Notes, Linux, AIX, or networking; including at least 2 years of experience working in that particular specialty.
Responsibility and Interaction:
? Responsibility:
o The types of tasks this individual is responsible are a mix of structured and unstructured tasks. This individual will apply attained experiences and knowledge in solving routine to moderately complex problems.
? Interaction:
o This individual interacts primarily with Staff to Director level employees within the function, and the technical team on assigned projects. There may be communication with employees in other functions as required.
o General direction is provided on routine work, and detailed direction is provided on new projects and assignments; as well as on-going review of activities and priorities.
o The ideal candidate will be an important contributor or lead on team projects.
Education & Experience:
? A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field; or 5 + years of experience in UNIX, Windows networking administration or technical support is required.
公司介绍
经世商务咨询有限公司是一个综合性的企业，目前从事电子商务、企业管理、人事派遣、IT技术等工作。由多年留日归来管理经验丰富的人员经营。公司领导以“团结，务实，协作，创新”的经营理念管理，在职员工做到守诚信服务社会！我们坚信“您的实力与支持就是我们发展的动力”。