北京招聘

Purpose of the position
To carry out daily operations tasks efficiently and work within area guidelines and Company's policies and procedures.
Key Tasks
To follow up on routing orders / order acceptance and feedback to customers and overseas stations; handle bookings and pick-up arrangement and working within area guidelines and Company's policies and procedures

General Duties
- Check and verify documents
- Carry out approved proposed improvement / changes on procedures and systems made by supervisors
- Work within SOP and quotation from M&S and overseas offices
- Inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors' standards and services
- Feedback pre-claim details and status to customers
- Arrange and monitor customs clearance
- Follow up on delivery to customers until receipt of shipment
- Incident management-handles customers' inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues
- Handles customers' statistics and reports
- To take up additional tasks as assigned
- Back up for other team members when necessary

Skills & Competencies
- Excellent communication and interpersonal skills
- Proactive, resourceful, responsible, independent, and assertive
- Good leadership and problem solving skills
- Good time management and organizational skills
- Customer-oriented
- Good team player
- Good report writing skills
- Good PC skills
Educational background / Work experience
- Experience in logistic/forwarding industry
- Knowledge of local and overseas custom and regulations
- Basic geography knowledge
- Experienced training and supervison skills
Language skills
- Good command of written and spoken English, Good command of Mandarin
Computer Literacy
- PC
- Window
- CRM
- FOS / E-doc
- Track & Trace systems
- Internet / K-web
- Tradelink
- Ocean Freight-AMS / Sea Warders

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services.

Thanks to its in-depth industry know-how and customized IT systems, Panalpina provides globally integrated end-to-end solutions tailored to its customers' supply chain management needs.

The Panalpina Group operates a global network with some 500 branches in more than 80 countries. In a further 80 countries, it cooperates closely with partner companies. Panalpina employs approximately 15,000 people worldwide.

If you are interested in our company,pls send both your English and Chinese CV.

谢绝来电，来访，谢谢！