北京招聘

Key Responsibilities:
? Responsible for providing product support to users of the Demandware platform. Supports and contributes to the growth of best practices for delivery of Demandware support services.
? Understands Demandware technologies and troubleshooting practices to ensure successful resolution of Demandware product issues.
? Can manage assigned cases in queue with little or no supervision
? Can manage individual product issues to resolution
? Contributes to the definition and evolution of Demandware methodologies, standards and best practices for support and product delivery
? Act as customer advocate
? Identify customer needs and cultivate a relationship with the customer to generate more business for Demandware
Knowledge/Experience/Skills
? 4+ years providing customer facing product/technical support (Web based products or eCommerce preferred)
? Strong troubleshooting/root cause isolation skills with web technologies such as JavaScript, HTML, XML, Web Services.
? Must be proficient with analyzing log files and standard debugging concept
? Experience providing web development support is highly desirable. Familiarity with development IDE’s such as Eclipse.
? Familiarity with tools & practices of the trade such as case management, knowledgebase, defect & escalation management.
? Experience providing API support
? Experience supporting and troubleshooting eCommerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable.
? Experience providing SaaS support is desirable.
? Excellent communication skills (verbal and written)。

亿达信息技术有限公司（简称YIDATEC）创建于2006年，是中国领先、国际化的IT服务及数字化运营专家，致力于在数字化时代助力企业实现数据驱动的产品和服务。通过创新的技术和专业的解决方案，将企业IT系统和资产、业务流程与数据资产相结合，在企业运营、客户管理、产品提升等方面，满足企业的数字化、智能化需求，帮助客户创造、提升价值，与客户共同成长。目前，亿达信息已有近6000名员工分布在中国国内主要城市及亚太地区，形成为全球客户在亚太地区提供数字化运营服务的跨区域体系。
应对IT产业向数字化运营服务转型的趋势，YIDATEC通过专业技术和数字化服务整合，实现资源优化重组和价值递增，帮助客户建立数字化运营模式，持续实现商业价值。基于不断提升IT运维服务水平，加强RPA、BPR、大数据运用，打造AI数据平台等，实现企业IT\BP\DT的整合，全方位提升企业数字化运营能力。YIDATEC面向医药、互联网、ICT、金融保险、数字农业等行业，提供全面的数字化运营解决方案，并投资建立了中国东北地区的数据中心。YIDATEC先后与富士施乐、SOFTBANK、UNISYS、日本乐天、SONY、阪急阪神、腾讯、阿里巴巴、华为、阿斯利康、先正达、赛诺菲、武田制药、美的、顺丰、唯品会、华夏人寿、天安人寿等全球知名企业建立长期稳定的合作关系，持续为全球50余家客户在9个国家的20万名企业用户提供专业的数字化运营服务。