北京招聘

Position:product support specialist
Location:Dalian


Join one of the fastest growing companies in high tech, Veeva Systems, a pre-IPO provider of cloud-based solutions to the life sciences industry. Profitable and cash-flow positive, Veeva is experiencing rapid growth since its founding in 2007 and the accolades are growing - Veeva was ranked one of the “25 Enterprise Start-ups To Bet Your Career On,” and was recently profiled by Bloomberg and in Tech Crunch (“Vertical is the New Horizontal”).
This is a remote position. Qualified candidates must be based in Dalian, Liaoning province, China. You will be part of a young and exciting company that is already being recognized as a market leader in the Pharma CRM space. As a member of the Product Support team you will be charged with providing Tier 3 support to our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot and resolve complex issues. The successful candidate will need to work hard, be persistent and demonstrate “out of the box” thinking. Your contributions will be critical as the company continues to rapidly increase market share in Asia.

Responsibilities
? Support Veeva CRM customers across Asia via phone, email, and occasionally in person. Ensure every customer project is successful.
? Troubleshoot and diagnose internal and customer related software issues.
? Create and maintain knowledgebase documents.
? Work closely with product management team to provide customer feedback and assist in product direction.
? Provide high quality assistance to various internal teams.
? Develop and maintain strategic relationships with customers.

Requirements

? Bachelor above; Excellent verbal and written communication skills in English or Japanese;
? Knowledge of/Experience with relational databases.
? Excellent interaction skills, strong learning ability, analytical skills with independent and proactive mindset are essential;
? Able to work under high pressure;
? Previous work experience in support or application maintenance.

Nice to have
? Knowledge of Salesforce.com.
? CRM Experience in the pharmaceutical industry.

Veeva是一家总部位于美国加州，为生命科学领域客户提供系统、数据解决方案的供应商，十年前的Veeva带着对中国本土市场的憧憬来到了上海。

Veeva is one Califonia based leading IT system, data solution provider in the life science industry. With the vision and expectation of China marketing, Veeva made a big push into Shanghai in 2011.

Veeva在中国业务迅速的崛起除了Veeva产品本身的优势，也和Veeva背后每一位伙伴息息相关。在Veeva，我们坚信如果有正确的公司文化，有优秀的伙伴，那公司就会有好的产品，会健康的成长。

The booming business of China Veeva are inseparable not only from Veeva’s product success but also the employee success at Veeva.

上海办公地点：静安寺越洋广场
北京办公地点：平安国际金融中心
大连办公地点：大连软件园