北京招聘

Position Purpose & Summary:

Works closely with sales and customers (Samsung Xi'An and related OEMs) on entire order process, cooperates with colleagues related to handle emergency, problems and complaints from the customers in order to satisfy the customers. In addition to work as Xi'an Office Adiministrator.

Responsibilities and Duties

1. Establish a pleasant and helpful service window for customers to place order;

2. Answers customer’s enquiries;

3. Follows up customer order, delivery and maintenance;

4. Cooperates with sales to provide solutions to customers’ problems and requirements;

5. Handles complaints and provides appropriate suggestion/possible solutions to enhance overall customer satisfaction;

6. Works closely with manufacturing, PM, RPS, and field sales to develop successful business relationship with customers;

7. Works with customers and logistics on shipment schedule, packing documents and other requirements;

8. Ensure proper documentation and order processes are in compliance with corporate policies on revenue recognition, pricing and standard procedures;

9. Cooperate with F/A regarding customer’s credit and payment issue;

10. Office Administration

11. Office Supplies Management

12. Office Equipment Maintenance

13. Reception

14. Hotel/Air Ticket Reservation Arrangement

15. Perform various other duties as assigned. with good cooperation in team work

Qualifications

Academic Qualification: Diploma

Experiences: 3 -5 years working experiences in customer service or sales related position

Knowledge:

1. The knowledge of Letter of Credit, T/T processing

2. Accounts Management

3. SAP or silimar ERP system experience is prefered

4. Knowledge of Logistics operation :Forwarding experience is prefered

Skills:

1. Numeric and Computer Literacy

2. Good Learning Skill

3. English Skills both on writing and speaking

4. Communication Skills,

5. People Skills

6. Analytical, Planning and Problem Solving Skills

Personal Attributes:

1. Honesty and Integrity

2. Team Work

3. Dependability/Responsibility

4. Professionalism

5. Proactive

关于Entegris

Entegris是为微电子行业和其他高科技行业提供特殊化学品和先进材料解决方案的领导企业。Entegris通过了ISO 9001认证，在美国、中国内地、法国、德国、以色列、日本、马来西亚、新加坡、韩国和中国台湾设有制造、客户服务和/或研究机构。