北京招聘

City：北京市朝阳区三丰北里3号

职位描述
What is your passion? Whether you are into tennis, shopping of karaoke, at IHG we are interested in you.
Crowne Plaza Beijing Chaoyang U-Town is an upper, upscale internationally branded & managed hotel in a central location by the East 2nd Ring Road.
It is located close to the CBD, the Embassy district, many shopping centres, corporate headquarters, the Sanlitun entertainment precinct & easy access to the Beijing Subway Line 2.
The hotel’s 5-star facilities are complemented by exceptional Conference & Events facilities, including a pillar less ballroom, a wedding chapel & a variety of flexible meeting spaces.
Manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and InterContinental Hotels Group business objectives. To perform the human resource function in ensuring staff selection, training, counseling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.
Essential Duties and Responsibilities – (Key Activities of the role)
Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition
Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
Maintain inter-departmental relationships to ensure seamless customer service
Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
。
chedule and regularly conducts routine inspections of areas under his/her control
Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
Know system recovery procedures
Interpret computer reports
Compile statistics for front office and provide reports relating to that area
Continually check the accuracy of room count
Approve upgrades and special amenities
Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
Maintain all procedures and adheres to them within the ICHG guidelines; in particular with emphasis on hotel credit policy.
In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc
Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
Works with Human Resources on manpower planning and management needs
Works with Director of Finance in the preparation and management of the Department’s budget.
职位资格和技能
REQUIRED QUALIFICATIONS
Required Skills –
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Good writing skills
Proficient in the use of Microsoft Office and Front Office System
Problem solving, reasoning, motivating, organizational and training abilities
Strong Leadership skills in managing teams
bility to manage complex relationships
Qualifications –
Bachelor’s degree in Hotel Administration, Business Administration or equivalent
Experience –
years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience.
Type and level of experience required may vary slightly based on size and complexity of operation
ACCOUNTABILITY
Number of employees supervised –
Direct Asst. Front Office Manager / Duty Manager / Business Centre Manager / Chief Concierge/ Night Manager / Guest Relations Manager / Telephone Services Manager and Operators
Annual Operating Profit/Payroll Budget –
Department Budget and Headcounts.

我们的工作不同并且喜好不同，但是我们都同样对生活充满着激情。因此，我们承诺为所有激情澎湃的员工提供“尽炫自我”的空间，将把洲际酒店集团建成一个员工们愿意投身于工作之中的地方，就如同他们乐于将精力、热情和执着专注于他们的喜好那样。

现在就递上你的简历，申请你在洲际的职业生涯！