CRM Project Manager
北京天昊久其商贸有限公司
- 公司规模：50-150人
- 公司性质：民营公司
- 公司行业：贸易/进出口
职位信息
- 发布日期：2012-07-30
- 工作地点：北京
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语熟练
普通话熟练 - 职位类别：客服主管(非技术)
职位描述
The primary function and purpose of this position:
1. Applies analytical skills for analysis and interpretation of data-mining generated from CRM system.
2. Work closely with clients on identifying and defining their business objectives for their CRM project and keep in good touch with customer, collect requirements, and provide suggestions.
3. Use customer's requirements to outline the scope, size, cost and time line of the CRM project, as well as develop an action plan on how to achieve the client's objective.
4. Provide customer suggestion in developing loyalty program and manage the execution of the entire program.
5. Work with BMW CIC team, related department or external resource to develop and implement project.
6. Actively participates in relevant commercial activities with value-added and dynamic CRM program through cross- departmental communication.
Work-related Skill / Competency:
1. Bachelor degree or above.
2. More than 3 years CRM / ERP program design and implementation experience.
3. With above 2 years experience in Automotive related industry.
4. Deep understanding in database marketing, email marketing or online marketing.
5. Strong Can-do attitude and is willing to work on details.
6. Outstanding analytical skill, be capable of manipulating the data into actionable information.
7. Task driven and good at time management deliverable under tight schedule.
8. Good communication skill in English and Chinese.
9. Proficiency in common PC based application with high level presentation talent.
10. Clear understand on how to create reports, presentations, project management plans and schedules that communicate and track the progress of CRM projects.
1. Applies analytical skills for analysis and interpretation of data-mining generated from CRM system.
2. Work closely with clients on identifying and defining their business objectives for their CRM project and keep in good touch with customer, collect requirements, and provide suggestions.
3. Use customer's requirements to outline the scope, size, cost and time line of the CRM project, as well as develop an action plan on how to achieve the client's objective.
4. Provide customer suggestion in developing loyalty program and manage the execution of the entire program.
5. Work with BMW CIC team, related department or external resource to develop and implement project.
6. Actively participates in relevant commercial activities with value-added and dynamic CRM program through cross- departmental communication.
Work-related Skill / Competency:
1. Bachelor degree or above.
2. More than 3 years CRM / ERP program design and implementation experience.
3. With above 2 years experience in Automotive related industry.
4. Deep understanding in database marketing, email marketing or online marketing.
5. Strong Can-do attitude and is willing to work on details.
6. Outstanding analytical skill, be capable of manipulating the data into actionable information.
7. Task driven and good at time management deliverable under tight schedule.
8. Good communication skill in English and Chinese.
9. Proficiency in common PC based application with high level presentation talent.
10. Clear understand on how to create reports, presentations, project management plans and schedules that communicate and track the progress of CRM projects.
公司介绍
优质的服务，优秀的管理，良好的沟通。