北京招聘

JOB STATEMENT

Provides technical and customer support in relation to Metso spares and wear parts in cooperation with Customers, Customer Service Representative, Area Sales Managers and Field Service for Parts sales promotion purpose.

JOB DUTIES AND RESPONSIBILITIES

Parts Sales Support
Provide technical support to customers, Customer Service Representative, Area Sales Managers and Service personnel in respect of spares and wear parts.
Respond to direct telephone and written customer enquiries for product or technology.
Visit customers regularly to inspect and audit machines, check site inventory level to recommend and propose parts purchase and stock.
Joint customer visit with Customer Service Rep. to promote parts sales
Site service for fix and maintenance to find parts sales opportunity.
Initiate and design service marketing active to promote parts sales relating fixing, maintenance, annual overhaul, contract of service or production, modification, optimizing, audit, upgrade, training, second hand sales, repair and so on.
Help customers or Customer Service Rep. ascertain machine, part and reference numbers by reading catalogue or parts manual to determine part needed
Warranty check and assessment
Collect parts market price information and propose List Price.
Assist for getting the technical data for new item application
Advise customers and Customer Service Rep. on substitution or modification of part when replacement is not available.
Create and maintain good customer relationship
Tasks assigned by Supervisor, Technical Support

Administration
Liaise with customers, Customer Service Rep. Accounting and Sales Managers in respect of warranty and credit notes.
Produce routine reports of Technical Support and enquiries to the Supervisor and management team..

RELATIONSHIPS

Reports directly to Supervisor, Technical Support, CSR Parts and reports in dotted line to Supervisor, Customer Service Rep., CSR Parts
Directly deal with customers.
Work closely with Customer Service Representative
Work closely with Sales Managers, Sales Support and Service team.

AUTHORITY
To organise and prioritize own workload to meet set deadlines.

JOB SPECIFICATION
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS & EXPERIENCE

Essential
At least 2-3 years of experience in a customer service industry and related experience and/or training.

Desirable
Technology certificate from college or technical school;
Experience working in the Service, Technical support team in mining or similar industry.
SKILLS AND ABILITIES
Excellent customer relation skills.
Ability to read and interpret documents such as drawings, parts manuals, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Excellent telephone manners.
Proficient in the use of MS Office, databases, spreadsheets and e-mail, preferably Lotus Notes.
Sound problems solving and analytical skills.
Good negotiation skills
Good communication skills – Chinese and written English.
Good interpersonal skills

PERSONAL ATTRIBUTES
Team player
Technical aptitude
Professional
Able to work autonomously
Self-motivated

WORK ENVIRONMENT

The position is based in an out office environment. The incumbent will be required to take 80% travel on visiting customers at mine and quarries sites, where defined safety hazards exist.

Metso is made up of a global pool of highly dedicated people working closely together to ensure our customers’ success. People with the outstanding expertise, commitment and drive to make profitable advancements, reach new heights in service and deliver real results.

Our people around the world are located close to our customers, in order to understand the forces that shape their business realities. This empowers us with unique insight to create effective solutions that increases the productivity and environmental quality of our customers operations.

We believe that the measure of our worth is in the results we deliver to our customers. This is why we do not compromise on our service and customer offerings. We utilize our deep technological competence and industrial knowledge to deliver cutting-edge solutions and services designed to make a real and sustainable difference to business.

美卓矿机是全球矿加工、金属回收和建筑材料领域的领先供应商。公司为客户提供采矿、矿物加工、破碎、骨料和砂石料生产方案。产品范围还包括金属回收、建材生产设备与服务以及各种输送设备、磨损件和备品备件。

公司网址：www.metso.com