Customer Service Officer(职位编号：00203)
艾尼克斯电子(北京/苏州)有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2014-04-28
- 工作地点：常熟
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语精通
- 职位类别：客服主管(非技术)
职位描述
Responsibility:
1. Follow the FC management and PO confirmation process, keep the data in ERP correct
2. Needed documents for shipping goods are done on time. Invoices are done correctly and on time
3. FC and PO data is analysed (meets the agreed flexibility) and feedback given if necessary
4. Prepare the needed reports：Monthly sales report, customer report
5. Weekly sales tracking update and communication with account manager
6. Being informed about the material and production situation
7. Arrange DSB (Demand Supply Balance) meeting if needed
8. If any problems the issues are escalated to 1) AM; 2) mgmt team; 3) customer
9. Agreement with purchasing and production on whether customer demand change is accepted or not
10. Follow the RMA process
Skills:
1. Bachelor degree with 3~5 work experience in an international company
2. Good knowledge of MS Office and other relevant software tools
3. Good writen and oral english is necessary
4. Strong sense of responsibility
5. Communication skills
6. Willingness to learn and develop
公司介绍
艾尼克斯集团位于瑞士，是工业电子领域最大的制造商之一，在该领域全球排名前五。艾尼克斯的主要产品涉及到自动控制、智能化楼宇、电源、医疗设备、交通运输、仪器仪表等。我们的客户包括ABB，阿特拉斯，霍尼韦尔等。
艾尼克斯电子(北京)有限公司成立于2005年，位于北京经济技术开发区，目前拥有员工800名左右。
艾尼克斯电子(苏州)有限公司于2012年1月成立，位于江苏省常熟市东南开发区，作为艾尼克斯集团在华的第二家分公司，她会以最先进的设施设备提供世界水准的生产环境，它的生产能力将成为艾尼克斯集团的最强的工厂之一。
公司地址：
艾尼克斯电子（北京）有限公司：北京经济技术开发区科创二街9号新城工业园
艾尼克斯电子（苏州）有限公司：苏州常熟东南开发区科创大厦1208
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