解决方案支持工程师
北京欧维博思软件有限公司
- 公司性质：外资(欧美)
- 公司行业：多元化业务集团公司
职位信息
- 发布日期：2012-11-02
- 工作地点：北京-朝阳区
- 招聘人数：1
- 工作经验：一年以上
- 学历要求：本科
- 语言要求：英语精通
- 职位类别：专业顾问 售前/售后技术支持工程师
职位描述
Corporation introduction
Since 1990, FuturMaster has specialised in business solutions for Forecasting, Planning and Supply Chain Optimisation. The FuturMaster software suite has been designed, developed and implemented to drive business and supply chain forecasting and planning on a global scale. With an extensive client base covering 5 continents and users working in multiple languages, with offices in France, the UK and China, we provide our users with a truly international service.
Job category: Service & Consultant
Position: Premium Support Engineer
As a Premium Support Engineer, you will manage a customer portfolio within our Customer Service and Support Department. You will be decisive in deploying our Premium Support service to our customers. You will be the key contact support engineer of your customer accounts and address both their functional and technical requests. The position is located in Beijing.
Responsibilities:
- Functional assistance
o Provide user assistance
o Train and coach users
o Provide current best practice recommendations
- Application maintenance
- Improvement request management
o Advise and propose Improvement
o Conduct customer requests' feasibility studies in collaboration with FuturMaster Consultants
o Plan and implement
Qualifications & Skills
- Education :
o At least a Bachelor of Science degree in a related discipline (Supply Chain, Information Systems, etc.)
o CET-6 or equivalent
- Experience:
o Either overseas study
o Or working experience in a technical support / customer service department in an international environment
- Skills
o Excellent communication and interpersonal skills
o Capable to work in English
o Analytical and Problem Solving skills
o Rigorous
We offer the opportunity to:
- Face many new challenges
- Receive a training in our business
- Gain an expertise in a growing strategic field to the highest quality standards
- Evolve to another position within FuturMaster such as consultant
- Work in an international, friendly and dynamic environment
Since 1990, FuturMaster has specialised in business solutions for Forecasting, Planning and Supply Chain Optimisation. The FuturMaster software suite has been designed, developed and implemented to drive business and supply chain forecasting and planning on a global scale. With an extensive client base covering 5 continents and users working in multiple languages, with offices in France, the UK and China, we provide our users with a truly international service.
Job category: Service & Consultant
Position: Premium Support Engineer
As a Premium Support Engineer, you will manage a customer portfolio within our Customer Service and Support Department. You will be decisive in deploying our Premium Support service to our customers. You will be the key contact support engineer of your customer accounts and address both their functional and technical requests. The position is located in Beijing.
Responsibilities:
- Functional assistance
o Provide user assistance
o Train and coach users
o Provide current best practice recommendations
- Application maintenance
- Improvement request management
o Advise and propose Improvement
o Conduct customer requests' feasibility studies in collaboration with FuturMaster Consultants
o Plan and implement
Qualifications & Skills
- Education :
o At least a Bachelor of Science degree in a related discipline (Supply Chain, Information Systems, etc.)
o CET-6 or equivalent
- Experience:
o Either overseas study
o Or working experience in a technical support / customer service department in an international environment
- Skills
o Excellent communication and interpersonal skills
o Capable to work in English
o Analytical and Problem Solving skills
o Rigorous
We offer the opportunity to:
- Face many new challenges
- Receive a training in our business
- Gain an expertise in a growing strategic field to the highest quality standards
- Evolve to another position within FuturMaster such as consultant
- Work in an international, friendly and dynamic environment
公司介绍
北京欧维博思软件有限公司成立于2009年01月23日，注册地位于北京市朝阳区工人体育场北路甲6号23层2306室，法定代表人为王昕。经营范围包括应用软件服务；基础软件服务；计算机系统服务；数据处理；计算机维修；技术开发、技术咨询；技术交流、技术转移；经济信息咨询（不含中介服务）；销售：计算机、软件及辅助设备。（企业依法自主选择经营项目，开展经营活动；依法须经批准的项目，经相关部门批准后依批准的内容开展经营活动；不得从事本市产业政策禁止和限制类项目的经营活动。）
联系方式
- Email：cn@futurmaster.com