北京招聘

City：北京市朝阳区三丰北里3号

职位描述
What is your passion? Whether you are into tennis, shopping or karaoke, at IHG we are interested in you.
Crowne Plaza Beijing Chaoyang U-Town is an upper, upscale internationally branded & managed hotel in a central location by the East 2nd Ring Road.
It is located close to the CBD, the Embassy district, many shopping centres, corporate headquarters, the Sanlitun entertainment precinct & easy access to the Beijing Subway Line 2.
The hotel’s 5-star facilities are complemented by exceptional Conference & Events facilities, including a pillar less ballroom, a wedding chapel & a variety of flexible meeting spaces
KEY RESPONSIBILITIES
Job Summary – (Role Summary)
Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
Essential Duties and Responsibilities – (Key Activities of the role)
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
Registers and rooms all arrivals according to established procedures
Maintains intimate knowledge of departmental standards and procedures
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
Maintains cashier float and ensures accurate daily report of all money received
Cashes hotel guest’s personal and travelers checks and assists with currency exchange
Keeps abreast of all modifications to accounting policies and procedures
Responsible and attends to guest’s request of using the service of safety box at all times
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages,
Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
Performs the audit balances and prepares all works for audit in an orderly fashion
When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
职位资格和技能
REQUIRED QUALIFICATIONS
Required Skills –
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Able to read and write English
Proficient in the use of Microsoft Office and Front Office System
Qualifications –
High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Experience –
1 year experience in guest / customer service, or an equivalent combination of education and experience.

我们的工作不同并且喜好不同，但是我们都同样对生活充满着激情。因此，我们承诺为所有激情澎湃的员工提供“尽炫自我”的空间，将把洲际酒店集团建成一个员工们愿意投身于工作之中的地方，就如同他们乐于将精力、热情和执着专注于他们的喜好那样。

现在就递上你的简历，申请你在洲际的职业生涯！