北京招聘

Activities and Main Responsibilities

Under the responsibility of our Services Manager, you will have the following missions:

spare parts:
- carry out spares parts activities (quotation, order processing follow up / delivery/ payment collection) in china and overseas.
- receiving the customers' feedback and complain for spare parts activities in close coordination with service managers



- assist service manager to Promote spare part sale to customers from "back office" and occasionally by visiting clients.
- communicate with other overseas sub companies for the spare parts issue.
- assist service manager maintenance and update the files concerning the spare parts issue.
Service:
- receive requests from clients for technical interventions and schedule the technicians to attend service jobs.
- organize travel arrangements with Hotel and flights for technicians.
-Work with Service Manager in order to choose appropriate resources for specific jobs.

EDUCATION AND LANGUAGES
Technical education (specializing in mechanics is a plus)

Experience:
- Experience in machine spare parts sale or spare part service in 1-2 years are appreciated.
- Excellent command of English, spoken and written; good cooperation with oversea colleagues required.
-skilled to handle the office software.
- flexible to face changes and new situations.
- Team spirit ability, Service awareness, patience and sense of responsibility ，active attitude.
职位描述
协助服务经理完成如下工作：
备件方面：
1）负责处理备件的报价、订单处理,进程跟踪,发货，付款等工作。
2) 接受客户关于备件的反馈，投诉等。
3）通过电话或现场拜访客户，促进公司的备件销售业务。
4）协助服务经理处理跟踪与国内外有关备件事务的协调及跟进事宜。
5）协助服务经理建立和维护有关备件的客户档案及各种备件数据，表格信息。
服务方面:
1)处理客户的服务申请，并计划安排工程师到达现场的行程。
2)安排工程师的酒店及机票等。
3）协助服务经理，完成相关事务。
能力要求;
1) 有1-2年的机械零备件销售及服务经验。
2）较强的应变能力、协调能力。
3）有良好的团队精神及服务意识，耐心和责任心，工作积极主动。
4）流利的英语沟通能力,与国外同事良好合作。
5) 熟练使用各种办公软件。

SMIGroup is today one of the world’s largest producers of packaging machines. Smigroup consists of SMI, the Group’s parent company, with its internal divisions (Smiflexi, Smiform, Smiline, Smimec, Smipal), of the subsidiary companies SMIPACK, SMILAB, SMITEC and SMIENERGIA and of a network of branches, providing sales and after sales support to SMI and SMIPACK clients. Moreover, all the Group’s companies employ a management system that is UNI EN ISO 9001:2008 and 14001:2004 certified.


The constant technological innovation, the careful analysis of the customer’s requests and the excellent quality/price ratio are the three cornerstones on which Smigroup policy is based. Among Smigroup’s most important customers there are the major corporations of the food & beverage sector: Nestlè, Danone, Unilever, Coca Cola, PepsiCo, Diageo, Heinz, Heineken, SABMiller, Inbev and Carlsberg.

The progressive increase of the turnover and of the human resources, as well as the substantial extension of the production sites, are some of the factors proving the great development that have characterized Smigroup in the last few years.