技术支持工程师
德乐生软件开发（北京）有限公司
- 公司行业：计算机软件
职位信息
- 发布日期：2015-06-18
- 工作地点：北京
- 招聘人数：1
- 工作经验：三年以上
- 语言要求：英语熟练
- 职位类别：Helpdesk 技术支持 技术支持/维护工程师
职位描述
Responsibilities:
· Provide service to end users for daily IT support.
· Diagnose and resolve technical hardware and software issues
· Assess the priority of incidents as they are identified and refer issues to remote support personnel
· As needed. Ensure the quality of solutions provided by remote engineers.
· Ensure customer satisfaction.
· Provide training when required for end users.
· Administer all upgrades for end-user devices, hardware and software
· Perform audits, system backups and recovery
Requirements:
· Minimum 2 years related working experience in IT Desktop Support
· Detailed knowledge of PC operating systems (Windows XP/7 and all MS Office applications)
· Customer service orientation
Personal Requirements:
· University Graduate in Computer Science or related discipline
· Communication skills in English, written & spoken
· Strong communication and organizational skills
· Ability to work well in multi-cultural environment
· Ability to work alone & unmanaged and to work as part of a team when required
PLEASE SUBMIT RESUME IN CHINESE & ENGLISH. RESUMES IN CHINESE ONLY WILL NOT BE ACCEPTED.
· Provide service to end users for daily IT support.
· Diagnose and resolve technical hardware and software issues
· Assess the priority of incidents as they are identified and refer issues to remote support personnel
· As needed. Ensure the quality of solutions provided by remote engineers.
· Ensure customer satisfaction.
· Provide training when required for end users.
· Administer all upgrades for end-user devices, hardware and software
· Perform audits, system backups and recovery
Requirements:
· Minimum 2 years related working experience in IT Desktop Support
· Detailed knowledge of PC operating systems (Windows XP/7 and all MS Office applications)
· Customer service orientation
Personal Requirements:
· University Graduate in Computer Science or related discipline
· Communication skills in English, written & spoken
· Strong communication and organizational skills
· Ability to work well in multi-cultural environment
· Ability to work alone & unmanaged and to work as part of a team when required
PLEASE SUBMIT RESUME IN CHINESE & ENGLISH. RESUMES IN CHINESE ONLY WILL NOT BE ACCEPTED.
公司介绍
德乐生软件开发（北京）有限公司诚聘