北京招聘

工作职责：

1. 负责日常顾客查询和售后服务的意见及投诉处理；

2. 负责电邮或网站内顾客留言的及时回复及处理；

3. 对待客户充满热情、耐心，在配合公司制度的前提下让客人感受到最大的满意；

4. 整合意见及投诉处理报告，反映予管理层

要求：

1. 大专以上学历；

2. 口齿清晰，广东话标准；

3. 一年以上客服相关工作经验，有酒店前台、商场或零售客服等工作经验者优先考虑；

4. 善于正面沟通，有亲和力和责任心，具专业顾客服务精神。

I.T rides on a unique multi-brand, multi-layer business model that only proves to success: a multi-channel approach that caters specifically to well-defined groups of fashion lovers in targeted regions with distinct multi-brand stores and single-brand shops. Augmenting this diverse mix are respected brands from around the world that I.T licenses, and exclusively developed house brands.
IT, i.t, ete! and double-park are the flagship multi-brand stores, each appealing to contrasting individuals and tastes while retaining the passion that our company is renowned for. I.T shops are the home of sophisticated labels at the forefront of fashion, while i.t is the place for younger shoppers to find the best in fun, edgy casual wear. Fine footwear and accessories feature in the refined spaces of the ete! stores. At double-park, the latest in street wear and the lifestyle that encompasses it are explored in an experimental shopping environment.
Like those who shop at I.T, the team behind the company is energetic, open-minded and appreciates how fashion can form part of a modern lifestyle. Their dynamism and focus have propelled I.T into a major brand, in Hong Kong and in new markets beyond.
To cope with the business expansion of I.T, high calibre candidates are invited to fill the following position:-