北京招聘

Role (Purpose of the job)

• Drive and develop both the technical and commercial competencies of dealer’s service team and constantly improve the overall customer satisfaction level
• Support sales and parts sales to achieve the company financial target

Key Responsibilities

Common Responsibilities:

1. Workshop administration

• Workshop process daily drive (6 steps)
• EUP (Efficiency / Utilization / Productivity) follow up and daily drive
• LDS process support
• Monthly WA audit and action plan follow up
• Vehicle hand over process

2. Competence development

• can deliver some basic courses
• CD (competence Development) process must be crystal clear
• Drive the CD process (evaluation, gap analysis, training plan…)
• Push / arrange dealer own training after central training
• On job knowledge transfer and training

3. Warranty and Quality feedback

• Warranty judgement (VO: 15K to 30K, RT: 5K to 20K)
• FQR (Field Quality Report) process
• Explain warranty process to dealers based on Warranty Binder
• Drive to improve the quality of the claims

4. Technical support and customer technical complaint

• Responsible for Recall / campaign
• Responsible for FQR / Argus / Argus dealer
• Responsible for FST (Volvo) / Technical Note (RT)
• Diagnostic competence
• Customer complain handling competence

5. Other support:

• Technically support parts sales as required
• Technically support vehicle sales as required
• Support CCC to clean up the vehicle database
• Special support to Service Agreement (both sales and aftersales)

Additional function responsibilities:

1. Regional trainer

• Set up regional training plan base on region competence gap analysis & CD implementation target, and follow up with the performance
• Drive the regional training and competence development implementation in the dealers
• Develop the training skills in the specialized area and deliver the trainings as required
• Attend TTT trainings and deliver the trainings within two month

2. LDS super user

• Guide dealer LDS administration people, strictly follow the LDS ways of working
• Help implement the rollout and updates plan of the LDS system
• Coordinate with Local IT and Volvo IT on technical issues
• Be a listener and understand changing business requirements and analyze impact on system and process, communicate with LDS principal of ATORC,
• Support dealer business issues and co-ordinate with ATORC to solve business / LDS technical issues.
• Be a dealer business guide, follow up KPIs of the dealer and monitor dealer performance

3. Service agreement

• Technical support of SA sales, including review application form, review VOSP, contact HQ for quotation when needed, SA technical explanation to dealer / customer when needed.
• SA claim handling
• SA dealer performance audit
• SA performance follow up (such as overdue payment, contract renewal etc.)
• Other support requested by region related to SA business

4. Mining trucks technical support (same process as “normal” trucks)

Main competence requirements

• 8 years plus hands on experience in the workshop covering the responsibilities from mechanics, workshop administration and other Aftermarket activities , with European truck brand experience is a plus
• Strong initiative and sense of responsibility
• Good communication skills
• Good English level in reading, writing and speaking
• Teamwork spirit

    沃尔沃（中国）投资有限公司位于北京市朝阳区北京市朝阳区三里屯西五街5号,交通便利，我们属于外资企业，改革开放以来，我们企业经营一直稳中有进，主要从事：国家允许的外商投资领域投资，如有上门参观合作，请与本公司相关部门事先联系。其它关于沃尔沃（中国）投资有限公司的详细介绍，请进入我公司网站了解新动态。