北京招聘

职位职责：
1、全面负责客服部的日常管理工作，向直接上级汇报工作；
2、制定与完善部门内管理制度，规范和完善岗位职责，优化客户服务流
程；
3、客服团队的培训与考核、指导与监督，掌控客户服务质量；
4、协调及处理客户重大投诉与建议，与重要客户的沟通和洽谈；
5、完善客户需求分析，研制可行性方案提升客户满意度；
6、维持公司良好的公共关系，树立优质的服务形象；
7、协助经理完成公司的总体规划和建设。

招聘条件：
1、本科以上学历，英语CET4以上，物流、海运货代等相关专业；
2、3-5年实际操作工作经验，具有一定的团队建设管理工作经验；
3、熟悉国际货物运输知识和进出口国际贸易操作流程与模式；
4、熟练使用office办公软件；日常办公英语口语、书面表达流利；
5、工作态度认真，责任心强，耐心细致，能吃苦耐劳；
6、具备较好的沟通协调能力和组织管理能力；
7、具有敬业精神和团队合作精神。

上海亚东国际货运有限公司（以下简称“亚东”）1994年10月成立，坚持以中国口岸综合物流为基础，以国际物流为导向，以项目运营为核心，以流程管理为重点，延伸服务，提升客户全球供应链价值的商业模式，目前已有员工2000余人。

2011年营业额人民币44亿元，是2011年中国国际货代物流百强第14名的企业，获“2010年度上海市名牌企业”、“上海市物流（货代）行业重点企业”、“2012年上海企业100强”、“上海市国际货运代理行业AAA级信用等级企业”、“上海海关AA类企业”、“2012年度全国先进物流企业”、“2012年度优秀电商物流服务商”、“2010、2011年度全国优秀报关企业”等称号；亚东是中国国际货代协会、上海国际商会理事、上海报关协会、上海航运交易所、远东国际货代网络、国际航空运输协会等机构的成员，国家商务部援外物资指定物流供应商。
Set up in 1994, ADP is a licensed NVOCC to handle international freight forwarding, customs clearance, cargo inspection, international and domestic airfreights, exhibition transport, private article international moving, express service, road transportation, dangerous goods, international trading, and international cargo insurance. ADP has been ranking within 30th among top 100 Chinese freight forwarders. The company's registered capital is 22 million RMB. In 2004, ADP was appraised by Ministry of Commerce of China the AAA1 grade of credibility, and in 2005, was granted the AA grade for credibility by Shanghai Shipping Exchange and Shanghai Freight Forwarder Association. ADP is also qualified to hold the ISO9001-2000 Quality System Certificate.

ADP head office is rooted in Shanghai with warehouses for sea freights and airfreights, container depot, CFS and express cargo terminal. ADP has its own IT center, customs broker, cargo surveyor, trucking company and site offices in both sea ports and airport areas as well as in free trade zones. There are more than 30 branch companies in coastal cites, riverfronts and major inland cities. With over 1300 professional staff, ADP has one of the most experienced groups in freight forwarding industry. The service products ADP is providing is not only the conventional, but also handling project cargoes, IT products, automobiles and parts, manufacturing projects, logistics services in bonded areas, international exhibition transport, express services and distributions, logistics consultation and vessel chartering etc., the exceptional service products that are comprehensive, difficult and utilizing the multi-model transportation to reach multiple points with varieties of distances.

ADP has established its long term goal to become "a century old, world renowned and acclaimed national enterprise", and believes in "honesty will take you far and morality will carry the loads." ADP's mission is to provide the tailor-made logistics services based on the individualized needs of the customers from different countries and industries. Based on the guideline of "the centralized decision making, the managed handlings and the open business operations", ADP is integrating its own service network and the resources to speed up the internationalization, to enhance the strength of the group activity and to succeed in the big market for big project and with big customers.