北京招聘

-For our Healthcare Sector in XI'AN,we are looking for a 客户服务工程师

Customer Service Engineer

What are my responsibilities?

-负责对外的技术支持活动、政府项目活动、客户技术咨询、销售人员技术咨询、客户电话回访、客户技术培训、产品维修、相关报表完成等日常工作。

-Responsible for implementing the technical service, government project, customer’s technical consulting, sales representative’s technical consulting, customer technical training, Hearing instrument repairing, report submit, etc.

1.进行批准的技术服务活动，包含联系经销商或政府项目协调人了解活动具体计划，事前准备好相应技术服务材料和资料；负责产品验配，解答终端用户提出的有关助听器方面的产品知识等，并及时向公司反馈活动情况和收集到的市场信息；解答终端用户提出的有关助听器方面的产品知识，向终端用户提供助听器产品的维护保养等，并及时向公司反馈活动情况和收集到的市场信息。

Responsible for implementing the technical service, government project, customer’s technical consulting, hearing instrument fitting, feedback the marketing information, etc.

2.帮助经销商安装和调试相关设备（包含但不局限于：声场、iScan、connexx、听力计、维修中心设备等）。

Responsible for implement installing and testing relevant equipment (eg: audio field, iScan, Connexx, audiometer, and repair center equipment.) etc.

3.对经销商人员提供有关产品知识、验配、订单填写、助听器维护保养、助听器故障诊断、故障排除和维修、设备维护保养等技术性培训和指导。

Responsible for training the customer for hearing instrument’s knowledge, fitting, maintaining, defective diagnosing, etc.

4.按照公司要求及时提交现场技术服务活动的相关报表。

Submit the technical service report according to the requirement and on time.

5.定期与维修中心沟通其运营状况，及时帮助或联系相关部门解决维修中心所反应的问题，以提高维修中心的运营业绩。

Communicating with the repair center for the performance and help them improve their performance regularly.

6.检查经销商处设备维护保养状况、软件更新情况、和订单填写规范性情况。并针对经销商的不足处进行相应的培训。

Checking the equipment status, the software’s version, work order filling, and give the relevant training.

7.接听并记录经销商、终端用户有关产品技术方面咨询，并进行相应处理和跟踪。

Recording the customer’s phone call content, handle and flow up it.

8.按计划每月与经销商进行沟通并及时解决经销商提出的技术问题，并及时向公司反馈普遍性的问题。

According to the plan, communicating with the customer and help them solving the problem

What do I need to qualify for this job?

-两年以上外企相关工作经验

-More than two years relevant experience of foreign company.

1、本科学历，电子、机械或相关专业

Bachelor degree, major in electron, machine or relevant.

2、良好的英语、计算机能力

Good English level and computer skills.

What else do I need to know?

-外部: 客户

-External: customer

-内部: 公司相关部门

-Internal: relevant department in the company

Contact

-If you want to know more Siemens job opportunities, please be free to log in our career website www.careers.siemens.com.cn 如需了解更多西门子职位信息，请登录西门子招贤纳士网站 www.careers.siemens.com.cn

-Interested talents please send your Curriculum Vitae(please indicate the position applied for in both Chinese and English to email): recruit.shil@siemens.com

　　西门子听力仪器（苏州）有限公司是世界著名跨国集团——德国西门子听力集团于1995年在苏州工业园区投资生产助听器的外商独资企业。公司将西门子的高科技技术产品及验配领域的经验应用于中国，成为西门子听力集团在中国的售后服务及技术支持的中心。“以最好的质量、最合理的价格和最完美的服务致力于广大耳聋患者”是公司永恒不变的承诺。公司现有员工600多人，6个办事处。随着公司快速的发展，我们寻找充满活力的优秀人才加盟西门子听力仪器（苏州）有限公司，公司将为员工提供各种培训及发展机会！

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　　邮箱：recruit.shil@siemens.com