Operation Manager
仲量联行测量师事务所（上海）有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：房地产开发
职位信息
- 发布日期：2013-11-07
- 工作地点：威海
- 招聘人数：1
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：其他
职位描述
Summary:
Based in Weihai and employed by Jones Lang LaSalle, reporting to General
Manager, the Operation Manager will be a key member of the management team. He/she will be involved in the daily operations of the shopping mall and is required to meet operational, management, financial, timeliness and accuracy objectives.
Principal Objectives:
To support the General Manager by devising and executing a detailed operational strategy to deliver high standard of customer services and maximize operational effectiveness.
Key Objective
1.To support General Manager in delivering the Center’s Operational objectives.
2.Preparation of appropriate sections of the annual Business Plan i.e. plans and budget on operations.
3.To lead and manage teams of operations and customer service.
4.Responsible for identifying customer needs through analysis and able to provide solutions on customer service and operations in a shopping center management.
5.To act as Team Leader and line manager for operation and customer service staff.
6.Implement projects as required by General Manager.
Responsibilities
1.Responsible for being the “knowledge-bank” of all customers service practices and processes in an operational setting.
2.Annual operation strategies, budget and action plan.
3.Management of daily operational activities.
4.Monitor and analysis center sales and customers traffic.
5.Establish and management a capable team of staff on operation and customer service.
6.To develop a creative and unique Customer Service policy for the Centre
7.To develop a training program for all Customer Service Staff to ensure that the highest level of customer service is maintained within the center.
Any other duties required by the General Manager, Head Office or any task which may be required to be completed during the normal daily functions of the Center Management Office.
Attributes required:
1.Excellent communication skills at all levels.
2.Written and spoken of Fluent English and Putonghua/Chinese.
3.Ability to think and plan strategically.
4.Customer driven and focused.
5.Ability to use initiative to meet Company/Team objectives.
6.Commercially aware and up to date with industry news.
7.Highly motivated leader and manager, committed to the company culture.
8.Strong people manager who can effectively achieve results through the team.
Experience and Qualifications required:
1.University graduate with minimum 5 years’ of solid experience in operation and customer service in shopping mall. Minimum 2 years of managing operation and customer service team.
2.Experience in developing and implementing customer service policies and
procedures.
3.Experience in developing and managing budgets.
4.Fluent in using of relevant computer software.
5.Have a strong personality at the same time as being a committed and skilful team player.
6.Team player, ability and willingness to motivate and support others.
7.Commitment to the highest standards of service
Based in Weihai and employed by Jones Lang LaSalle, reporting to General
Manager, the Operation Manager will be a key member of the management team. He/she will be involved in the daily operations of the shopping mall and is required to meet operational, management, financial, timeliness and accuracy objectives.
Principal Objectives:
To support the General Manager by devising and executing a detailed operational strategy to deliver high standard of customer services and maximize operational effectiveness.
Key Objective
1.To support General Manager in delivering the Center’s Operational objectives.
2.Preparation of appropriate sections of the annual Business Plan i.e. plans and budget on operations.
3.To lead and manage teams of operations and customer service.
4.Responsible for identifying customer needs through analysis and able to provide solutions on customer service and operations in a shopping center management.
5.To act as Team Leader and line manager for operation and customer service staff.
6.Implement projects as required by General Manager.
Responsibilities
1.Responsible for being the “knowledge-bank” of all customers service practices and processes in an operational setting.
2.Annual operation strategies, budget and action plan.
3.Management of daily operational activities.
4.Monitor and analysis center sales and customers traffic.
5.Establish and management a capable team of staff on operation and customer service.
6.To develop a creative and unique Customer Service policy for the Centre
7.To develop a training program for all Customer Service Staff to ensure that the highest level of customer service is maintained within the center.
Any other duties required by the General Manager, Head Office or any task which may be required to be completed during the normal daily functions of the Center Management Office.
Attributes required:
1.Excellent communication skills at all levels.
2.Written and spoken of Fluent English and Putonghua/Chinese.
3.Ability to think and plan strategically.
4.Customer driven and focused.
5.Ability to use initiative to meet Company/Team objectives.
6.Commercially aware and up to date with industry news.
7.Highly motivated leader and manager, committed to the company culture.
8.Strong people manager who can effectively achieve results through the team.
Experience and Qualifications required:
1.University graduate with minimum 5 years’ of solid experience in operation and customer service in shopping mall. Minimum 2 years of managing operation and customer service team.
2.Experience in developing and implementing customer service policies and
procedures.
3.Experience in developing and managing budgets.
4.Fluent in using of relevant computer software.
5.Have a strong personality at the same time as being a committed and skilful team player.
6.Team player, ability and willingness to motivate and support others.
7.Commitment to the highest standards of service
公司介绍
Jones Lang LaSalle (NYSE:JLL) is a financial and professional services firm specializing in real estate. The firm offers integrated services delivered by expert teams worldwide to clients seeking increased value by owning, occupying or investing in real estate. With 2011 global revenue of more than $3.6 billion, Jones Lang LaSalle serves clients in 70 countries from more than 1,000 locations worldwide, including 200 corporate offices. The firm is an industry leader in property and corporate facility management services, with a portfolio of approximately 2.1 billion square feet worldwide. LaSalle Investment Management, the company’s investment management business, is one of the world’s largest and most diverse in real estate with more than $ 47.7 billion of assets under management.
Jones Lang LaSalle has over 50 years of experience in Asia Pacific, with over 22,000 employees operating in 78 offices in 14 countries across the region. The firm was named the Best Property Consultancy in Asia Pacific at 'The Asia Pacific Property Awards 2011 in association with Bloomberg Television'. In Greater China, the firm has more than 1,600 professionals and 10,000 on-site staff, providing quality real estate advice and services in the areas of retail, residential, commercial, management services, project and development services and research. Key clients include various and developers, as well as owners of high-end residential and commercial buildings. For further information, please visit our Web site, www.joneslanglasalle.com.cn
仲量联行(纽约证交所交易代码：JLL)是专注于房地产领域的专业服务企业。公司在全球的专家团队致力于提供全面整合的服务，为客户持有、租用或投资房地产的决策实现增值。仲量联行2011年全球业务收入约36亿美元，拥有大约200个分公司，业务遍及全球70个国家逾1000个城市。仲量联行亦是物业管理及企业设施管理业的翘楚，管理的物业遍布世界各地，总面积逾21亿平方英尺。仲量联行旗下投资管理业务分支“领盛投资管理（LaSalle Investment Management）”为全球最具规模及最多元化的房地产投资管理公司之一，管理资产总值近477亿美元。
仲量联行在亚太地区开展业务超过50年。公司目前在亚太地区的14个国家拥有78个分公司，员工总数超过22,000 人。仲量联行在 “2011年亚太地区房地产奖”颁奖典礼上荣膺“亚太地区最佳房地产咨询公司”的最高荣誉。仲量联行在大中华区，目前拥有超过1,600名专业人员及10,000名驻厦员工，所提供的专业房地产顾问及服务领域包括：商铺、住宅、办公楼、工业、物业管理服务、企业设施管理、投资、战略顾问、项目与开发服务以及市场研究等。主要客户包括不同的跨国公司和开发商，以及高档住宅和商业物业的业主。
更多详情请浏览 www.joneslanglasalle.com.cn
Jones Lang LaSalle has over 50 years of experience in Asia Pacific, with over 22,000 employees operating in 78 offices in 14 countries across the region. The firm was named the Best Property Consultancy in Asia Pacific at 'The Asia Pacific Property Awards 2011 in association with Bloomberg Television'. In Greater China, the firm has more than 1,600 professionals and 10,000 on-site staff, providing quality real estate advice and services in the areas of retail, residential, commercial, management services, project and development services and research. Key clients include various and developers, as well as owners of high-end residential and commercial buildings. For further information, please visit our Web site, www.joneslanglasalle.com.cn
仲量联行(纽约证交所交易代码：JLL)是专注于房地产领域的专业服务企业。公司在全球的专家团队致力于提供全面整合的服务，为客户持有、租用或投资房地产的决策实现增值。仲量联行2011年全球业务收入约36亿美元，拥有大约200个分公司，业务遍及全球70个国家逾1000个城市。仲量联行亦是物业管理及企业设施管理业的翘楚，管理的物业遍布世界各地，总面积逾21亿平方英尺。仲量联行旗下投资管理业务分支“领盛投资管理（LaSalle Investment Management）”为全球最具规模及最多元化的房地产投资管理公司之一，管理资产总值近477亿美元。
仲量联行在亚太地区开展业务超过50年。公司目前在亚太地区的14个国家拥有78个分公司，员工总数超过22,000 人。仲量联行在 “2011年亚太地区房地产奖”颁奖典礼上荣膺“亚太地区最佳房地产咨询公司”的最高荣誉。仲量联行在大中华区，目前拥有超过1,600名专业人员及10,000名驻厦员工，所提供的专业房地产顾问及服务领域包括：商铺、住宅、办公楼、工业、物业管理服务、企业设施管理、投资、战略顾问、项目与开发服务以及市场研究等。主要客户包括不同的跨国公司和开发商，以及高档住宅和商业物业的业主。
更多详情请浏览 www.joneslanglasalle.com.cn