北京招聘

Position Purpose:
Provide technical support to customers mainly within China. To provide the interface between customers, sales, support, marketing and engineering for controls and products

Responsibilities:

Applications Engineering
? Scoping and project managing of customer requirements
? Technology demonstrations
? Prototyping / mock-ups of HMI’s / Part programs etc.
? Manage and support with the integration of productsin the field
? Provide and assist in software application development including PP / PLC / HMI / etc..
? Electrical Design / Electrical drawings
? Commissioning
? Customer training
? Project Management to ensure customer milestones are met
? Resident engineering support of new product developments
? Configuration management of any artifacts developed and given to customer (software/hardware/drawings/documentation/etc…)

Technical Support
? Support technical service queries submitted by OEM Customers and internal customers
? Submit timely, concise and accurate reports of all customer issues/concerns
? Product fault finding and fault analysis in the field.
o Product fault reports. It is vital to communicate all product faults to the support group. This information is important to ensure that we continue improving our current and future products.
o Root cause analysis. It is not enough to repair a fault but our main focus should be on why the fault occurred in the first place to ensure it doesn’t re-occur
? Record keeping of service faults, service calls, technical support
? Carry out minor electronic repairs within the branch if required.
? Manage our service stock within the branch to ensure that we always have the capacity to support our OEM customers. All stock must be managed through MFGPro.

Marketing/Sales
? Pre-sales support to provide assurances to the potential client that the product will work as per their needs/requirements
? Support with customer sales enquires
? Gather and feedback market intelligence (e.g. customers and their needs, competitors, product gap, product differentiators, etc…) through customer and market contact
? Assistance with Translations of Technical and Marketing material into Chinese
? Feedback customer details to sales department



? Excellent verbal and written communication skills in both English and Mandarin
? A desire to work in a quality-driven environment
? Prior experience in a similar position in a Technical role
? A fair understanding of control systems
? Fair knowledge of all aspects of machine tool construction, i.e., mechanical, electrical, PLC and software
? Familiarity with PC based software packages
? Good organizational skills
? An enthusiastic and determined attitude that ensures he/she gets the job done
? Ability to meet tight deadlines whilst working under pressure
? Ability to work together in a team and provide input at all levels
? Demonstrated people leadership skills
? Able to work in confidence
? Able to work from their own initiative
? Demonstrate flexible and positive attitude that ensures the job gets done

贝菱咨询致力于为客户提供高效和专业的人力资源服务。公司拥有多位大型跨国企业工作经历或专业人力资源服务的顾问。我们的顾问团队给客户提供他们所擅长的领域的行业和专业经验。成立至今，成功为多家跨国性企业和中国企业提供人力资源解决方案和招聘策略方案。
我们为客户提供定制的独特的服务方案使客户和我们的合作能够获得高效的投资回报。