北京招聘

Key Objectives:

This role is responsible for:

• All aftersales-relevant aspects of dealer performance under assigned geographical areas.

• Consult with dealers on methods and plans to permit the maximisation of aftersales business potential.

• Act as the brand ambassdor of BMW and cting as main interface between wholesale and retail operations.

Major Responsibilities:

• Prepare, agree and achieve annual aftersales business plan with dealers with agreed actions and strategic goals.

• Assist dealers to establish parts budget plan, which reflect BMW’s business plans. Ensure dealers maintain adequate stock by line items and range.

• Maintain aftersales process and retail standards and ensure understanding and adherence to the requirements of customer satisfaction indicators.

• Monitor the dealers staffing requirements and ensure training is planned and
  undertaken in accordance with BMW guidelines and that any special needs are advised to BMW China.

• Coache dealers with operating deficiencies; develop action plan and ensure that it is carried out in accordance with BMW guideline in agreed schedule; coach and assist with new dealer's set-up; ensure that best practices are shared within the dealer network.

• Ensure achievement of dealer targets by performing regular dealer visits, monthly and quarterly performance monitoring.

• In a timely and objective manner, identify dealer issues that would require central support. Efficiently mobilize resources from central (ie. Field force, training department) that would address identified issues.

• Ensure that each dealer is prepared, and can adequately support each new model introduction.

• Train, challenge, motivate, encourage, and provide constructive guidance to dealer aftersales managers and the team related to all areas of effective operations.

• Support aftersales marketing activities.

• Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.

• Aftersales customer complaint handling and crisis management coordination

Education / Degree:

• University degree or above, majored in Economics, Management or Engineering related major

Knowledge / Skills / Competences:

• Fluent in local language and English

• Competence with various computer programs

• A sound understanding of dealer’s aftersales activities is required, together with the ability to interpret data on parts business, and to analyze requirements

• Ability to negotiate and communicate with dealers, to express and explain BMW policies and objectives

• Excellent communication skills, with the ability to communicate effectively with senior managers, partners, and customers.

• Excellent managing skills and good team player

• Results oriented, entrepreneurial with strong problem solving, negotiation and decision making ability

• Ability to present ideas, concept and approaches to dealers

Experience:

• 4~6 years of area manager experience, preferably automotive

• 7~10 years of automotive industry knowledge

Apply for this position from BMW official website, please click below link. You need to spend few minutes to fulfill questionnaire and upload your resume.
通过宝马官网申请，请点击链接，您需要花几分钟填写职位申请问卷并上传简历

https://apac.recruitmentplatform.com/syndicated/private/syd_apply.cfm?ID=QR1FK026203F3VBQB7V8M7V2E&nPostingTargetID=3296&step=DIRECT

　　宝马集团是德国最成功的汽车和摩托车制造商之一，也是德国规模最大的制造工业公司之一。宝马集团拥有BMW、MINI和Rolls-Royce三个品牌，是世界上唯一一家只专注于高档领域的汽车制造商。作为一家跨国公司，宝马集团在全球13个国家拥有24个生产基地，并在超过140个国家拥有销售网络。

　　2010财年，宝马集团的全球汽车总销量约146万辆。集团总收入达604.77亿欧元。截至2010年12月31日，宝马集团在全球的员工总数为95,453名。

　　1994年4月，宝马集团在华设立代表处-宝马汽车公司北京代表处，标志着宝马集团正式进入大中华区市场。2005年10月，宝马（中国）汽车贸易有限公司成立，它的成立是宝马集团对中国市场长期承诺的又一里程碑。

　　目前，通过进口与沈阳工厂的生产，BMW全系列车型，包括BMW 1系、3系、5系、6系、7系、X系、Z系、高性能M系， MINI及Rolls-Royce汽车在中国大陆均有销售。在2010年，宝马汽车在中国大陆的销量达到168,998辆，使中国跃升为宝马全球第三大市场。

　　The BMW Group is one of the most successful manufacturers of automobiles and motorcycles in the world with its BMW, MINI and Rolls-Royce brands. As a global company, the BMW Group operates 24 production facilities in 13 countries and has a global sales network in more than 140 countries.

　　The BMW Group achieved a global sales volume of approximately 1.46 million automobiles for the 2010 financial year. Revenues for 2010 totalled euro 60.477 billion. At 31 December 2010, the company employed a global workforce of 95,453 associates.

　　In 1994 April, BMW Group established the representative office in Beijing, which is recognized as BMW’s official entry to Chinese market. In 2005 October, BMW China Automotive Trading Ltd. was established as another milestone of BMW’s long term commitment to Chinese market.

　　By both import and local production, BMW has introduced all product series to Chinese market including 1, 3, 5, 6, 7, X, Z, M series as well as MINI and Rolls-Royce brands. In the year of 2010, BMW has sold 168,998 cars in Mainland China, which made China the 3rd largest market in BMW’s global sales network.