Area Manager(Kunshan)/现场管理经理（昆山）
亚马逊信息服务（北京）有限公司
- 公司规模：5000-10000人
- 公司性质：外资(欧美)
- 公司行业：互联网/电子商务 批发/零售
职位信息
- 发布日期：2013-12-17
- 工作地点：昆山
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：大专
- 语言要求：英语良好
- 职位类别：生产主管/督导/领班/组长 生产经理/车间主任
职位描述
Area Manager/现场管理经理
RESPONSIBILITIES:
· The primary responsibility is to Manage the operations floor on a day to day basis covering approximately 20 -30 Associates and Subject Matter Experts
· Ensure productivity is maximized through supervision, analysis and feedback of operator performance data on a periodic basis
· Monitor quality of operator work as per the requirements of the quality audit process and meet audit targets set on a weekly basis
· Ensure accurate data entry by operators on various collected metrics as part of the process
Develop the work schedule for the week by balancing work between the various work processes (QA, editing etc.) as per the current demand
· Build daily and weekly status reports from metrics databases for communication to stakeholders
· File and track tickets and follow up on blocking or productivity impacting issues
· Maintain maximal productivity in terms of SLA compliance and improve metrics like Average Handle Time , Yield and Operator Productivity measures
· Maintain constant communication through daily huddles and provide regular feedback to the team and have monthly formal 1:1 with direct reports
· Track metrics around quality and productivity and ensure data authentication by identifying and fixing concerns
· Identify and implement process-related improvement
· Track all the failed titles and reasons for failure both in all channeles and to prioritize the fix for the failures in the upcoming releases
· Plan requirements for the tool release. Resource allocation on a daily basis for Operations and other adhoc testing activities which are carried out
· Collect, report and analyze on operator concerns and take corrective action in terms of messaging or communicating to HR or senior management on operator pain points
· Manage people effectively to maintain a highly motivated and top performing work force
Coordinating with the HR team to escalate issues when the need arises
· Identify and help implement process-related improvement by following identified techniques such as Kaizen, six sigma or lean techniques
· Coordintae with vendor on production and quality numbers and do capacity planning whenever required
REQUIREMENTS:
· Ability to lead, nurture and influence a team of 20-30 Associates
· Keenly and constantly gauge the state of operations on a daily basis and take corrective action and/or preventative actions
· Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes
· Follow up on action items with different internal tech teams and bring issues to the rightful closure
· Strong attention to detail in editing content and deep dive and identify root causes of issues
· Communicate and take the lead role in identifying Gaps in process areas and work with all stakeholders to resolve the gaps
· Ability to listen and understand point of view of different stake holders and come to a mutually agreeable solution towards reaching company goals
· Master Metrics related to Quality, Cost and Delivery from an Operations perspective
· Excellent at problem solving, data analysis and troubleshooting issues
BASIC QUALIFICATIONS:
· A completed Bachelor’s Degree from an accredited university or 2+ years Amazon experience
· Direct management experience for employees and their performance
· Experience with performance metrics and process improvement (how, when, who)
· Candidates must be flexible to work weekends and/or overnight shifts regularly
PREFERRED QUALIFICATIONS:
· Degree in Engineering, Operations or related field is a plus
· 3+ years management experience in a manufacturing, production or distribution environment
· Management of a minimum of 15 employees (including payroll, performance management, work-flow assignment)
· Interest in long-term career development through assignments in multiple FCs across the nation
工作地点：江苏省昆山市花桥镇新生路818号（公司提供昆山市内及至苏州的班车）
RESPONSIBILITIES:
· The primary responsibility is to Manage the operations floor on a day to day basis covering approximately 20 -30 Associates and Subject Matter Experts
· Ensure productivity is maximized through supervision, analysis and feedback of operator performance data on a periodic basis
· Monitor quality of operator work as per the requirements of the quality audit process and meet audit targets set on a weekly basis
· Ensure accurate data entry by operators on various collected metrics as part of the process
Develop the work schedule for the week by balancing work between the various work processes (QA, editing etc.) as per the current demand
· Build daily and weekly status reports from metrics databases for communication to stakeholders
· File and track tickets and follow up on blocking or productivity impacting issues
· Maintain maximal productivity in terms of SLA compliance and improve metrics like Average Handle Time , Yield and Operator Productivity measures
· Maintain constant communication through daily huddles and provide regular feedback to the team and have monthly formal 1:1 with direct reports
· Track metrics around quality and productivity and ensure data authentication by identifying and fixing concerns
· Identify and implement process-related improvement
· Track all the failed titles and reasons for failure both in all channeles and to prioritize the fix for the failures in the upcoming releases
· Plan requirements for the tool release. Resource allocation on a daily basis for Operations and other adhoc testing activities which are carried out
· Collect, report and analyze on operator concerns and take corrective action in terms of messaging or communicating to HR or senior management on operator pain points
· Manage people effectively to maintain a highly motivated and top performing work force
Coordinating with the HR team to escalate issues when the need arises
· Identify and help implement process-related improvement by following identified techniques such as Kaizen, six sigma or lean techniques
· Coordintae with vendor on production and quality numbers and do capacity planning whenever required
REQUIREMENTS:
· Ability to lead, nurture and influence a team of 20-30 Associates
· Keenly and constantly gauge the state of operations on a daily basis and take corrective action and/or preventative actions
· Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes
· Follow up on action items with different internal tech teams and bring issues to the rightful closure
· Strong attention to detail in editing content and deep dive and identify root causes of issues
· Communicate and take the lead role in identifying Gaps in process areas and work with all stakeholders to resolve the gaps
· Ability to listen and understand point of view of different stake holders and come to a mutually agreeable solution towards reaching company goals
· Master Metrics related to Quality, Cost and Delivery from an Operations perspective
· Excellent at problem solving, data analysis and troubleshooting issues
BASIC QUALIFICATIONS:
· A completed Bachelor’s Degree from an accredited university or 2+ years Amazon experience
· Direct management experience for employees and their performance
· Experience with performance metrics and process improvement (how, when, who)
· Candidates must be flexible to work weekends and/or overnight shifts regularly
PREFERRED QUALIFICATIONS:
· Degree in Engineering, Operations or related field is a plus
· 3+ years management experience in a manufacturing, production or distribution environment
· Management of a minimum of 15 employees (including payroll, performance management, work-flow assignment)
· Interest in long-term career development through assignments in multiple FCs across the nation
工作地点：江苏省昆山市花桥镇新生路818号（公司提供昆山市内及至苏州的班车）
公司介绍
关于亚马逊中国
亚马逊中国是全球领先的电子商务公司亚马逊在中国的网站。秉承“以客户为中心”的理念，亚马逊中国承诺“天天低价，正品行货”，致力于从低价、选品、便利三个方面为消费者打造一个百分百可信赖的网上购物环境。
作为中国电子商务领袖，亚马逊中国为消费者提供图书、音乐、影视、手机数码、家电、家居、玩具、健康、美容化妆、钟表首饰、服饰箱包、鞋靴、食品、母婴、运动、户外和休闲等28大类、超过600万种的产品，通过“购物免运费”服务以及“货到付款”等多种支付方式，为中国消费者提供便利、快捷的网购体验。
亚马逊中国拥有业界公认世界一流的运营网络，目前有13个运营中心，分别位于北京（2个）、天津、苏州、广州、成都、武汉、沈阳、西安、厦门、昆山、哈尔滨、南宁，总运营面积超过50万平米。其主要负责厂商收货、仓储、库存管理、订单发货、调拨发货、客户退货、返厂、商品质量安全等。同时，亚马逊中国还拥有自己的配送队伍和客服中心，为消费者提供便捷的配送及售后服务。
通过亚马逊中国的不懈努力和消费者的大力支持，亚马逊中国每年都保持了高速增长，用户数量也大幅增加。在未来的发展中，亚马逊中国将进一步丰富产品种类，加强用户体验，力争以最丰富的选品、最具竞争力的价格和最优质的客户体验成为中国消费者的首选网上商城。
更多信息，请登陆：z.cn
www.amazon.cn
关于亚马逊公司（Amazon.com）
亚马逊公司（纳斯达克代码：AMZN）是一家“财富500强”公司，总部位于西雅图，成立于1995年7月，目前已成为全球商品种类最多的网上零售商。亚马逊致力于成为全球最“以客户为中心”的公司，使客户能在公司网站上找到和发现任何他们想在线购买的商品，并努力为客户提供最低的价格。亚马逊和其他卖家提供数百万种独特的全新、翻新及二手商品，类别包括图书、影视、音乐和游戏、数码下载、电子和电脑、家居和园艺用品、玩具、婴幼儿用品、杂货、服饰、鞋类、珠宝、健康和美容用品、体育、户外用品、工具、以及汽车和工业产品等。
亚马逊云计算服务（Amazon Web Services）为亚马逊的开发人员客户提供基于其自有的后端技术平台的云基础架构服务。利用该技术平台，开发人员利用该技术平台可以实现几乎所有类型的业务。最新一代Kindle是迄今为止最轻、最便携的Kindle产品，采用最先进的6英寸电子墨水显示器，即便在强烈的阳光下也能提供如纸质书般的阅读体验。Kindle Touch是Kindle家族新成员，在兼备最先进的电子墨水技术全部优点的同时，其触摸屏设计让翻页、搜索、购物和记录等功能更加易用。Kindle Touch 3G是最高端的电子阅读器，拥有与Kindle Touch相同的设计和功能，而免费的3G服务则让其具有无可比拟的便捷性。Kindle Fire是Kindle家族的新成员，支持电影、电视、音乐、书籍、杂志、应用软件、游戏以及网页浏览等多种功能，并可享受亚马逊的免费云存储服务，同时还应用了Whispersync技术、Amazon Silk浏览器（亚马逊最新推出的革命性云加速浏览器），并具备色彩生动的触摸屏和强大的双核处理器。
亚马逊及旗下网站包括：www.amazon.com、www.amazon.co.uk、www.amazon.de、www.amazon.co.jp、www.amazon.fr、www.amazon.ca、www.amazon.cn、 www.amazon.it和www.amazon.es.
About Amazon China
Amazon China, founded in May 2000 and headquartered in Beijing, is the China operation of Amazon, the world’s leading e-commerce company. Amazon China offers products spanning 28 categories. With more than 6 million items, Amazon China provides books, music, videos, software, consumer electronics, appliances, toys, watches, jewelries, bags, suitcases, apparel, shoes, dry food, office supplies, home decoration, baby products, sporting and outdoor products, and health and personal care items.
With Amazon’s mission of “striving to be the most customer-centric company on earth”, Amazon China provides its customers with “low price, broad selection and convenience”, while promising “low-price, genuine products”. Amazon China is determined to provide the best online shopping experience to its Chinese consumers, including services such as free shipping and cash on delivery.
Currently Amazon China has 13 fulfillment centers in China, located in Beijing (2), Suzhou, Guangzhou, TianJin,Chengdu, Wuhan, Shenyang, Xi’an, Xiamen, Kunshan, HaErbin, NanNing. The fulfillment centers are responsible for receiving products from suppliers, storage management, order management, transferring products, product shipping and delivery, product return, quality control, etc. Amazon China has its own delivery force and Customer Service Center.
Amazon China has maintained steady, strong growth over the past few years. The size of its customer base has also grown significantly. Looking forward, Amazon China will continue to work towards a world-class online shopping site with great selection, best price, and superb customer experience.
More information: http://www.amazon.cn
z.cn
About Amazon.com
Amazon.com, Inc. (NASDAQ: AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. Amazon.com, Inc. seeks to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Amazon.com and other sellers offer millions of unique new, refurbished and used items in categories such as Books; Movies, Music & Games; Digital Downloads; Electronics & Computers; Home & Garden; Toys, Kids & Baby; Grocery; Apparel, Shoes &Jewelry; Health & Beauty; Sports & Outdoors; and Tools, Auto & Industrial.
Amazon Web Services provides Amazon’s developer customers with access to in-the-cloud infrastructure services based on Amazon’s own back-end technology platform, which developers can use to enable virtually any type of business. The new latest generation Kindle is the lightest, most compact Kindle ever and features the same 6-inch, most advanced electronic ink display that reads like real paper even in bright sunlight. Kindle Touch is a new addition to the Kindle family with an easy-to-use touch screen that makes it easier than ever to turn pages, search, shop, and take notes – still with all the benefits of the most advanced electronic ink display. Kindle Touch 3G is the top of the line e-reader and offers the same new design and features of Kindle Touch, with the unparalleled added convenience of free 3G. Kindle Fire is the Kindle for movies, TV shows, music, books, magazines, apps, games and web browsing with all the content, free storage in the Amazon Cloud, Whispersync, Amazon Silk (Amazon’s new revolutionary cloud-accelerated web browser), vibrant color touch screen, and powerful dual-core processor.
Amazon and its affiliates operate websites, including www.amazon.com, www.amazon.co.uk, www.amazon.de, www.amazon.co.jp, www.amazon.fr, www.amazon.ca, www.amazon.cn, www.amazon.it, and www.amazon.es.
亚马逊中国是全球领先的电子商务公司亚马逊在中国的网站。秉承“以客户为中心”的理念，亚马逊中国承诺“天天低价，正品行货”，致力于从低价、选品、便利三个方面为消费者打造一个百分百可信赖的网上购物环境。
作为中国电子商务领袖，亚马逊中国为消费者提供图书、音乐、影视、手机数码、家电、家居、玩具、健康、美容化妆、钟表首饰、服饰箱包、鞋靴、食品、母婴、运动、户外和休闲等28大类、超过600万种的产品，通过“购物免运费”服务以及“货到付款”等多种支付方式，为中国消费者提供便利、快捷的网购体验。
亚马逊中国拥有业界公认世界一流的运营网络，目前有13个运营中心，分别位于北京（2个）、天津、苏州、广州、成都、武汉、沈阳、西安、厦门、昆山、哈尔滨、南宁，总运营面积超过50万平米。其主要负责厂商收货、仓储、库存管理、订单发货、调拨发货、客户退货、返厂、商品质量安全等。同时，亚马逊中国还拥有自己的配送队伍和客服中心，为消费者提供便捷的配送及售后服务。
通过亚马逊中国的不懈努力和消费者的大力支持，亚马逊中国每年都保持了高速增长，用户数量也大幅增加。在未来的发展中，亚马逊中国将进一步丰富产品种类，加强用户体验，力争以最丰富的选品、最具竞争力的价格和最优质的客户体验成为中国消费者的首选网上商城。
更多信息，请登陆：z.cn
www.amazon.cn
关于亚马逊公司（Amazon.com）
亚马逊公司（纳斯达克代码：AMZN）是一家“财富500强”公司，总部位于西雅图，成立于1995年7月，目前已成为全球商品种类最多的网上零售商。亚马逊致力于成为全球最“以客户为中心”的公司，使客户能在公司网站上找到和发现任何他们想在线购买的商品，并努力为客户提供最低的价格。亚马逊和其他卖家提供数百万种独特的全新、翻新及二手商品，类别包括图书、影视、音乐和游戏、数码下载、电子和电脑、家居和园艺用品、玩具、婴幼儿用品、杂货、服饰、鞋类、珠宝、健康和美容用品、体育、户外用品、工具、以及汽车和工业产品等。
亚马逊云计算服务（Amazon Web Services）为亚马逊的开发人员客户提供基于其自有的后端技术平台的云基础架构服务。利用该技术平台，开发人员利用该技术平台可以实现几乎所有类型的业务。最新一代Kindle是迄今为止最轻、最便携的Kindle产品，采用最先进的6英寸电子墨水显示器，即便在强烈的阳光下也能提供如纸质书般的阅读体验。Kindle Touch是Kindle家族新成员，在兼备最先进的电子墨水技术全部优点的同时，其触摸屏设计让翻页、搜索、购物和记录等功能更加易用。Kindle Touch 3G是最高端的电子阅读器，拥有与Kindle Touch相同的设计和功能，而免费的3G服务则让其具有无可比拟的便捷性。Kindle Fire是Kindle家族的新成员，支持电影、电视、音乐、书籍、杂志、应用软件、游戏以及网页浏览等多种功能，并可享受亚马逊的免费云存储服务，同时还应用了Whispersync技术、Amazon Silk浏览器（亚马逊最新推出的革命性云加速浏览器），并具备色彩生动的触摸屏和强大的双核处理器。
亚马逊及旗下网站包括：www.amazon.com、www.amazon.co.uk、www.amazon.de、www.amazon.co.jp、www.amazon.fr、www.amazon.ca、www.amazon.cn、 www.amazon.it和www.amazon.es.
About Amazon China
Amazon China, founded in May 2000 and headquartered in Beijing, is the China operation of Amazon, the world’s leading e-commerce company. Amazon China offers products spanning 28 categories. With more than 6 million items, Amazon China provides books, music, videos, software, consumer electronics, appliances, toys, watches, jewelries, bags, suitcases, apparel, shoes, dry food, office supplies, home decoration, baby products, sporting and outdoor products, and health and personal care items.
With Amazon’s mission of “striving to be the most customer-centric company on earth”, Amazon China provides its customers with “low price, broad selection and convenience”, while promising “low-price, genuine products”. Amazon China is determined to provide the best online shopping experience to its Chinese consumers, including services such as free shipping and cash on delivery.
Currently Amazon China has 13 fulfillment centers in China, located in Beijing (2), Suzhou, Guangzhou, TianJin,Chengdu, Wuhan, Shenyang, Xi’an, Xiamen, Kunshan, HaErbin, NanNing. The fulfillment centers are responsible for receiving products from suppliers, storage management, order management, transferring products, product shipping and delivery, product return, quality control, etc. Amazon China has its own delivery force and Customer Service Center.
Amazon China has maintained steady, strong growth over the past few years. The size of its customer base has also grown significantly. Looking forward, Amazon China will continue to work towards a world-class online shopping site with great selection, best price, and superb customer experience.
More information: http://www.amazon.cn
z.cn
About Amazon.com
Amazon.com, Inc. (NASDAQ: AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. Amazon.com, Inc. seeks to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Amazon.com and other sellers offer millions of unique new, refurbished and used items in categories such as Books; Movies, Music & Games; Digital Downloads; Electronics & Computers; Home & Garden; Toys, Kids & Baby; Grocery; Apparel, Shoes &Jewelry; Health & Beauty; Sports & Outdoors; and Tools, Auto & Industrial.
Amazon Web Services provides Amazon’s developer customers with access to in-the-cloud infrastructure services based on Amazon’s own back-end technology platform, which developers can use to enable virtually any type of business. The new latest generation Kindle is the lightest, most compact Kindle ever and features the same 6-inch, most advanced electronic ink display that reads like real paper even in bright sunlight. Kindle Touch is a new addition to the Kindle family with an easy-to-use touch screen that makes it easier than ever to turn pages, search, shop, and take notes – still with all the benefits of the most advanced electronic ink display. Kindle Touch 3G is the top of the line e-reader and offers the same new design and features of Kindle Touch, with the unparalleled added convenience of free 3G. Kindle Fire is the Kindle for movies, TV shows, music, books, magazines, apps, games and web browsing with all the content, free storage in the Amazon Cloud, Whispersync, Amazon Silk (Amazon’s new revolutionary cloud-accelerated web browser), vibrant color touch screen, and powerful dual-core processor.
Amazon and its affiliates operate websites, including www.amazon.com, www.amazon.co.uk, www.amazon.de, www.amazon.co.jp, www.amazon.fr, www.amazon.ca, www.amazon.cn, www.amazon.it, and www.amazon.es.
联系方式
- 公司网站：http://z.cn