北京招聘

Objective of job

• Develop the effective sales measures to support Dealer and BMBS wholesale/retail target achievement
• Sales measures document collection support, payout calculation and audit check preparation
• Retail marketing support, material preparation
• Implement and enhance smart retail qualification including: retail tool development, sales process, customer satisfaction and mystery shopping projects
• Define and implement different sales offers for smart customers in the aspect of Sales services to best capture the ever-changing and growing smart market and customer needs and maximize the market share;
• Provide valuable insights on regular basis for management decision;

Qualification required

• Education
• A minimum degree level qualification in Automobile, or in Business Administration or Marketing but with relevant training or experience in auto industry.
• Experience
• At least 2 years’ experience in terms of automotive industry retail operation experience related
• Specific Knowledge
• Basic understanding of automotive sales operation process and knowledge on customer satisfaction
• Good command in English and Chinese;
• Strong analytical skills; sensitive to market trends, business opportunities and customer needs;
• Proficiency in computer skills
• Good organizational and interpretation skills.

Task designation

• 1. Develop and implement smart sales measures and coordinate payout
• develop the sales measures based on monthly/quarterly sales target and market situation
• get approval & document all sales measures programs
• payout document collection/calculation/region communication and deloitte coordination
• 2. Develop and implement smart sales tools (e.g. e-smart)
• Coordinate with cross departments for the smart retail tools implementation
• work closely with internal and external parties to implement the approved and well-defined smart sales tools
• 3.
• Analyze current network retail process and develop smart sales process,
• Implement smart sales process in the smart network based on current network features
• Conduct relevant research studies with research agencies to identify potential business opportunities for smart to develop specific sales offerings to capture the needs and expectation of different segmented customers;
• Analyze research findings and propose specific sales offerings to satisfy the corresponding customer needs;
• Conduct investigation to explore the pros vs. Cons, the input vs. Output for specific sales offerings, prioritize the further development and execution of the different sales offers and propose for management decision;
• 4.
• Establish smart customer satisfaction survey monitoring mechanism
• Analyze customer satisfaction result & propose action plans
• Design and implement dealer SSI related recognition, incentive programs, etc, to motivate the retail force to enhance customer satisfaction;
• Coordinate with smart regional office and dealerships to improve the smart sales customer satisfaction
• Set up mechanism to handle the unsatisfied customers
• Design and implement CRM activities or programs with customers in order to regain the lost customers, or bond a closer relationship with customers, consequently increase customer retention and loyalty with smart brand.
• 5. Coordinate with smart regional offices
• coordination for all smart retail qualification imprudent projects
• coordination for smart regional dealer workshop

作为一家主营批发业务的合资企业,梅赛德斯-奔驰（中国）汽车销售有限公司负责为中国大陆地区进口梅赛德斯-奔驰轿车系列的几乎全部产品,并在中国管理梅赛德斯-奔驰汽车产品的品牌、销售、服务和分销.同时,梅赛德斯-奔驰（中国）汽车销售有限公司通过梅赛德斯-奔驰（香港）有限公司（戴姆勒的全资子公司,负责香港和澳门的进口梅赛德斯-奔驰轿车和商用车）监管梅赛德斯-奔驰在香港的业务.
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As a joint-venture wholesale company, Mercedes-Benz (China) Ltd (MBCL), imports almost the entire MBC passenger car product line to mainland China, and manages the brand, sales, service and distribution for MBC products in China. MBCL also oversees the Hong Kong operation via Mercedes-Benz Hong Kong Ltd. (a 100% Daimler AG subsidiary), which manages the imported MBC passenger cars and CV for Hong Kong and Macau.
Application Procedure:
This job is regular.
Please send your application to following email: daimler_job@daimler.com