北京招聘

Objective of job

• Development and implementation of strategic and tactical concepts coupled with policies, guidelines, tools and targets to improve and maintain a profitable After-Sales business on wholesale and retail level, while increasing the Customer Satisfaction with our products and services.

Qualification required

• Education
• University degree in Business Administration, Marketing or relevant experience in strategic planning, project management and product marketing.
• Fluent in oral and written English.
• Work Experience
• At least two years experience in an automotive business environment.
• Excellent analytical, research, presentation and communication skills.
• Excellent team spirit.
• Specific Knowledge
• Excellent understanding and feel for marketing practice and principles in a retail environment.
• Extensive knowledge of auto, parts and accessories activities is essential, with a sound understanding of commercial, financial, sales, inventory control and logistics in dealer After Sales
• Knowledge of German will be a plus

Task designation

• 1. After-Sales Strategy
• Collect market research data, competitor information and internal business intelligence.
• Work closely with director to develop a long and mid-term After-Sales strategy.
• 2. Business Development
• Assist to maintain and further develop a profitable and customer focused After-Sales business on wholesales and retail level.
• Assist to maintain a high vehicle/customer retention and market share.
• 3. Product Management
• Develop and implement After-Sales Products and Services.
• Assist to develop and implement respective tools, policies and guidelines
• 4. Market Research/Analysis/Intelligence
• Implement, analyze and develop actions related to market research and intelligence.
• 5. Accident Management
• Develop proposals regarding fundamental problems or project related to accident management;
• Monitor the market development and dealership performance of insurance business and accident repair throughput and parts turnover;
• Identify dealership current problems on accident repair and insurance business and develop countermeasures;
• Work with other After-sales teams to apply countermeasures to improve dealership performance on accident repair business and customer satisfaction

作为一家主营批发业务的合资企业,梅赛德斯-奔驰（中国）汽车销售有限公司负责为中国大陆地区进口梅赛德斯-奔驰轿车系列的几乎全部产品,并在中国管理梅赛德斯-奔驰汽车产品的品牌、销售、服务和分销.同时,梅赛德斯-奔驰（中国）汽车销售有限公司通过梅赛德斯-奔驰（香港）有限公司（戴姆勒的全资子公司,负责香港和澳门的进口梅赛德斯-奔驰轿车和商用车）监管梅赛德斯-奔驰在香港的业务.
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As a joint-venture wholesale company, Mercedes-Benz (China) Ltd (MBCL), imports almost the entire MBC passenger car product line to mainland China, and manages the brand, sales, service and distribution for MBC products in China. MBCL also oversees the Hong Kong operation via Mercedes-Benz Hong Kong Ltd. (a 100% Daimler AG subsidiary), which manages the imported MBC passenger cars and CV for Hong Kong and Macau.
Application Procedure:
This job is regular.
Please send your application to following email: daimler_job@daimler.com