北京招聘

Objective of job

• HQ drive for customer centric strategy, more interaction with HQ is expected
• Create, standardize and improve the current multiple and inconsistent processes from Sales and Marketing, Aftersales, MBAFC, Regional offices and dealers to ensure a holistic CRM customer strategy
• Dealer communication with regional offices
• Coordinate with the CRM system development across the organization and with dealers
• Represent China’s prominence in CRM system governance board with other markets
• Develop guidelines and retail CRM strategy (with BDC), retail CRM Sales force system launch, provide training to dealers
• On-going customer segmentation study

Qualification required

• Skills –general skills, personality traits
• Proficient in both Chinese and English (both written and verbal)
• Strong coordination skills
• Self-motivated
• Be a team player but can work independently
• Good interpersonal and communication skills
• Functionality Skills – Process and technical skills
• Familiar with the Microsoft Office
• Familiar with the Visio
• Experience and education
• Min three years working experience is preferred
• Experience in CRM processes management
• Experience in IT related projects
• Working experience in other IT consultancy firm is preferred
• Mgt. and leadership skills
• Strong leadership skill is required
• Strong project management skill is required
• Strong analytical skill
• Able to link the missing process linkage together

Task designation

• CRM Governance:
• Regular coordination and monitoring on CRM activities and the alignment among all stakeholders including Sales & Marketing, Aftersales, Network Development, Regional Offices, MBAFC and dealers to ensure a holistic customer strategy horizontally across BMBS & MBAFC and vertically with regional offices and dealers group and dealers.
• Identify clear roles and responsibilities on the CRM activities among the stakeholders
• Working on the CRM Retail process standardization and have clear picture on CRM topics between wholesale and retail
• CRM IT Project Support:
• Coordinate with other stakeholders with future CRM IT system development and enhancement including CRM retail integration, telematics, MBAFC involvement and social media integration etc.
• Launch the system to the dealers including negotiation with the dealer groups
• Work tightly with Business Development Centre (BDC) team for the retail lead & campaign management process and systems development
• Coordinating with other markets
• Support the CRM IT system governance model with Australia and other possible markets to address China’s requirements if necessary
• Coordinate different workshops with HQ if CRM process/IT project are involved
• Coordinating with internal stakeholders
• Work on the corporate strategy with various functions to ensure MBCL long term achievements
• Follow up with the various teams with their strategies
• Strategic Planning and Project Management for the respective topics
• Build up a market intelligence system with all market, industry and competitor information
• Develop new business concept or explore new business opportunities, conduct the market research or feasibility study to ensure the new business is applicable for the Chinese market
• Work with the consultancy if necessary
• Work with the Headquarter respective departments if necessary
• Business management
• Manage the team budget and monitor the budget uses

作为一家主营批发业务的合资企业,梅赛德斯-奔驰（中国）汽车销售有限公司负责为中国大陆地区进口梅赛德斯-奔驰轿车系列的几乎全部产品,并在中国管理梅赛德斯-奔驰汽车产品的品牌、销售、服务和分销.同时,梅赛德斯-奔驰（中国）汽车销售有限公司通过梅赛德斯-奔驰（香港）有限公司（戴姆勒的全资子公司,负责香港和澳门的进口梅赛德斯-奔驰轿车和商用车）监管梅赛德斯-奔驰在香港的业务.
欢迎访问公司网站
As a joint-venture wholesale company, Mercedes-Benz (China) Ltd (MBCL), imports almost the entire MBC passenger car product line to mainland China, and manages the brand, sales, service and distribution for MBC products in China. MBCL also oversees the Hong Kong operation via Mercedes-Benz Hong Kong Ltd. (a 100% Daimler AG subsidiary), which manages the imported MBC passenger cars and CV for Hong Kong and Macau.
Application Procedure:
This job is regular.
Please send your application to following email: daimler_job@daimler.com