北京招聘

Organization: VSG Asia
Title: Customer Service Manager
Location: Shanghai/Beijing
Report to: Sales Director
General Purpose: Maintain good relationship with customers by providing professional, technical and commercial services through leading customer service and after-sales service teams.

Essential Duties & Responsibilities:

Maintain good relationship with customers by providing professional, technical and commercial services through leading customer service and after-sales service teams.

？ Supervise customer service team to deliver timely response and follow-ups to customers with priority.

？ Optimize the process/workflow to improve the efficiency and effectiveness of customer service.

？ Evaluate the functional structure to maximize the team synergy.

？ Work with relevant departments to further develop the competency of team members.

？ Coordinate with external/internal expertise to address customer requests and complaints.

？ Provide job reports per requested by sales director.

？ Other tasks assigned by sales director.

Qualifications & Experience:

？ Bachelor's degree in business management or mechanical
background preferred;

？ Minimum 5 years of customer service experience in manufacturing industry;

ersonal Characteristics, Behavioral

Universal competencies:

Delivering results and meeting customer expectations - focus on customer needs and satisfaction, set high standards for quality and quantity, monitor and maintain quality and productivity, work in a systematic, methodical and orderly way, consistently achieve project goals.


Persuading and influencing – make a strong personal impression on others, gain clear agreement and commitment from others by persuading, convincing and negotiating, promote ideas on behalf of self or others, make effective use of political processes to influence and persuade others.


Planning and organizing – set clearly defined objectives, plan activities and projects well in advance and take account of possible changing circumstances, manage time effectively, identify and organize resources needed to accomplish task, monitor performance against deadlines and milestones.


Coping with Pressures and Setbacks –Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life.

Applying Expertise and Technology – Applies specialist and detailed technical expertise; uses to technology to achieve work objectives; develops job knowledge and expertise through continual professional development; demonstrates an understanding of different organizational departments and functions.

Leading and supervising - provide others with a clear direction, set appropriate standards of behavior, delegate work appropriately and fairly, motivate and empower others, provide staff with development opportunities and coaching, recruit staff of a high caliber.

Deciding and initiating action - make prompt, clear decisions which may involve tough choices or considered risks, take responsibility for actions, projects and people, take initiative, act with confidence and work under own direction, initiate and generate activity

Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well

Ability: Verbal Reasoning: above average of managerial / professional level within customer contact general population comparison group.
？
Knowledge: Excellent knowledge in customer service practice. Knowledge in vehicle service products will be a plus.

Language: Good command of English & Mandarin both in written and oral.


Computer skills: Mastery of MS Office software; especially Excel, PowerPoint.

关于都福：
 美国都福集团是一家年营业额达70亿美元，全球领先的多元化工业产品制造企业。都福集团50多年来先后收购了全球数百家生产企业，旗下五大业务部门即工程系统、流体、制冷与食品设备、加油站设备、图像和识别五大业务部门的产品及服务涉足全球多个国家和地区。目前，都福在全球拥有超过200家的生产基地，约30家子公司和26,000名员工，年销售额达近百亿美元。

都福中国：
2009年，都福在上海成立了中国区总部。在所有员工的共同努力下，中国已成为都福全球最重要的战略市场和区域运营中枢。今天，都福集团旗下30多家子公司大部分已进入中国市场，其中包括路特利举升机、百士吉泵业、舒瑞普科技、优必得石油设备、马肯依玛士等业界享有盛誉的品牌子公司，并取得了可喜的成绩。同时，都福中国将秉承着‘致力于成为工业市场的行业领导者，与客户共赢’的宗旨，通过强大的本地化优势和领先的全球化服务经验，继续为中国客户提供更多样化、更完善的产品和服务，在中国这个充满活力的市场上取得更大发展。

截止目前，都福在中国区的员工达2000多人，在中国区的办公室、生产制造基地已遍布上海、苏州、深圳、北京、天津、海门等地。