IT Service Delivery Manager - Asia
飞思卡尔半导体(中国)有限公司上海分公司
- 公司性质：外资(欧美)
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2013-11-06
- 工作地点：上海-浦东新区
- 招聘人数：1
- 工作经验：十年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：技术总监/经理
职位描述
Job Description
Summary Description:
Manage delivery of all IT infrastructure services in the region, principally those provided by the outsourced IT services provider. Primary areas of operation include End User Services, Network Services, Servers, Storage, and Cloud Services, and Data Center services. Function as the focal point for all IT Infrastructure operations and as a coordination point for all projects conducted within the region. Position reports into the Global Service Delivery & Operation organization.
Primary responsibilities:
- Guidance of the day to day operations of the outsource service provider, including driving common process for all aspects of Infrastructure service delivery.
- Be the primary regional focal point for infrastructure incident, problem, and change management.
- Assist in the delivery of infrastructure project activities in the region
- Assist the global infrastructure groups in the management of all IT infrastructure vendors and service providers in the region.
- Work closely with business unit operations, including IT, Manufacturing, and Engineering, and the global infrastructure teams to understand requirements for driving expansion in the region.
- Work closely with manufacturing service delivery managers to coordinate upgrades, new services, and other changes affecting their operations.
- Work with the IT consumers in the region to be the focal point for all matters of service improvement and infrastructure capabilities.
Desired Skills & Experience
- BS/Computer Science, Information Systems, or equivalent
- Minimum 10 years work experience in the management of a multinational IT Operations environment
- Experienced in the fundamentals of ITIL management
- Experience in the management of an outsourced IT services provider, including but not limited to Operations Management, Incident, Problem, Change and Service Level Management.
- Advanced knowledge of all elements of IT Infrastructure disciplines, include end user, network, servers, storage, and data center operations and technologies
- Must be professional, detailed, customer-oriented, self-driven and able to collaborate with interdisciplinary teams to meet customer needs.
- Strong influence and interpersonal skills, coupled with an ability to analyze, summarize and communicate efficiently in a multicultural environment
Summary Description:
Manage delivery of all IT infrastructure services in the region, principally those provided by the outsourced IT services provider. Primary areas of operation include End User Services, Network Services, Servers, Storage, and Cloud Services, and Data Center services. Function as the focal point for all IT Infrastructure operations and as a coordination point for all projects conducted within the region. Position reports into the Global Service Delivery & Operation organization.
Primary responsibilities:
- Guidance of the day to day operations of the outsource service provider, including driving common process for all aspects of Infrastructure service delivery.
- Be the primary regional focal point for infrastructure incident, problem, and change management.
- Assist in the delivery of infrastructure project activities in the region
- Assist the global infrastructure groups in the management of all IT infrastructure vendors and service providers in the region.
- Work closely with business unit operations, including IT, Manufacturing, and Engineering, and the global infrastructure teams to understand requirements for driving expansion in the region.
- Work closely with manufacturing service delivery managers to coordinate upgrades, new services, and other changes affecting their operations.
- Work with the IT consumers in the region to be the focal point for all matters of service improvement and infrastructure capabilities.
Desired Skills & Experience
- BS/Computer Science, Information Systems, or equivalent
- Minimum 10 years work experience in the management of a multinational IT Operations environment
- Experienced in the fundamentals of ITIL management
- Experience in the management of an outsourced IT services provider, including but not limited to Operations Management, Incident, Problem, Change and Service Level Management.
- Advanced knowledge of all elements of IT Infrastructure disciplines, include end user, network, servers, storage, and data center operations and technologies
- Must be professional, detailed, customer-oriented, self-driven and able to collaborate with interdisciplinary teams to meet customer needs.
- Strong influence and interpersonal skills, coupled with an ability to analyze, summarize and communicate efficiently in a multicultural environment
公司介绍
恩智浦半导体（纳斯达克代码：NXPI）致力于通过先进的安全连结及基础设施解决方案为人们更智慧安全、轻松便捷的生活保驾护航。作为全球领先的嵌入式应用安全连接解决方案领导者，恩智浦不断推动着互联汽车、端对端安全及隐私、智能互联解决方案市场的创新。恩智浦拥有超过60年的专业技术及经验，拥有29,000名员工，业务遍及30多个国家，2019年的营业额达88.8亿美元。