Customer Service Representative (Korean-Speaking)
飞思卡尔半导体(中国)有限公司上海分公司
- 公司性质：外资(欧美)
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2013-11-06
- 工作地点：上海-浦东新区
- 招聘人数：1
- 语言要求：韩语/朝鲜语精通
日语熟练 - 职位类别：客服专员/助理(非技术)
职位描述
Description:
- Enters orders
- Primary contact for customer interface for Freescale
- Manages changes to order base
- Quotes new business with pricing and availability (based on Regional requirements)
- Answers phone, responses to email and other inquiries
- Works to resolve disconnects between customer need and availability
- Analyzes problems related to delivery and determines root causes/solutions
- Works with PSP, and CSCS on all service and delivery related issues
- Manages customer specific service programs (SMI, CMI, MegaJIT, etc.)
- Thorough understanding of systems (Orion/CRM/Agile/FMS)
- Manages EDI changes, suspenses, new orders, etc.
- Maintains MPN and CPN cross-references
- Expedites product deliveries for customer satisfaction
- Provides order statuses to customers, customer specific reporting
- Assign s RSD's based on information from PSP.
- Performs RDD impact analysis to determine customer impact
- Manages and communicates customer returns via CQI
- Enters and manages customer delivery for samples
- Provides timely responses to all customer inquiries
- Provides shipment tracking information to customers if required/requested
- Provides early warning to customers on product delivery issues
- Escalates unresolved customer issues upward through CSO chain
- Participates and supports any customer required programs
- Drives continuous improvement in customer on time delivery
- Works with teams to resolve invoice, credit and currency issues
- Negotiates, initiates and facilitates the Order Authority (OA)/ Manufacturing Deviation process
- Develops/enhances working knowledge of customer programs
Qualification:
Fluent in oral and witten Korean
BS/BA with at least 5 years experience in related field (or Int'l equivalent) Prefer Supply Chain Management or Logistics Degrees.
Appropriate combination of education and directly related experience will be considered if the ability to perform and meet expectation is demonstrated.