北京招聘

Responsibilities:
Provide information required by salesperson and consumers, send SMS, check CS mails, and investigate cases of breaking ethic codes, deal with consumer complaints and report all feedbacks to the management.
1. The establishment of CALL CENTER
2. Answer salesperson and consumers inquiries;
3. Handle special cases for product return and change that have passed the 30 day limit;
4. Provide consumer invoices and letters etc as required;
5. Send SMS;
6. On-line service to salesperson such as on-line ordering payment and training etc.
7. Deal with consumer complaints;
8. Investigate code of ethics issues like discounting and unauthorized online propaganda;
9. Collect product quality issues and report to the relevant department;
10 Check salesperson commission and bonus and provide relevant data as required;
11. Report to the management of consumer feedbacks.



要求：
- 大专以上学历, 具有3年以上客户服务经验;
- 有良好的沟通协调组织能力及客户服务意识和能力;
- 有独立工作能力, 具有团队合作精神;

- 需懂维语

欧瑞莲于1967年由翰林兄弟在瑞典创立，目前已成为市场遍布全球60多个国家的国际性美容品直销公司。

欧瑞莲拥有种类丰富的创新产品线，其“瑞典的、天然的、美容品”通过300多万独立销售顾问销往全球，造就每年逾13亿欧元的销售额。

欧瑞莲提供领先业界的事业机会，帮助人们从加入的***天起就赚取收入，同时朝着实现个人梦想和雄心的目标迈进，这就是我们独一无二的事业概念--“今天创造财富，明天成就梦想”。对于人与大自然的尊重，成为公司营运理念的基础，并体现在公司的社会和环境政策中。欧瑞莲世界儿童基金会的联合创始人，并为全球众多的慈善事业项目提供捐助。欧瑞莲是一家上市公司，股票在纳斯达克OMX北欧交易所上市。