北京招聘

This position is concerned with the strategic management of the Restaurant, in line with prescribed Hilton Worldwide & Hilton Xi’an policies and procedures.
餐厅经理的职位是极具挑战性的工作，应遵守餐厅、本酒店及希尔顿国际酒店既定的政策原则和运作程序。
1. To maintain a high customer service focus by approaching your job with the customers always in mind.
在整个工作过程中，始终保持高度的客户服务意识。
2. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
3. To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
4. To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
5. To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中能够做好本职工作，保证自己及其他人的安全。
6. Creating an environment where everyone in the department is focus on “creating that special experience” to deliver exceptional customer service.
建立一种每个员工都关注如何能为客人创造“一次特殊经历”，提供非凡客户服务的工作环境。
7. Actively seeking verbal feedback from customers and team member at each service period.
在服务期间积极收集客人及服务人员的反馈。
8. Agreeing and implementing actions to make improvements to customer service.
就如何改进对客服务采取相应的措施。
9. Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Food and Beverage Manager.
以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐饮部经理。
10. Making sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day.
在服务时间内以积极的态度，高效、准确的定位及满足客人要求及需要。
11. Be available to assist on duty in the Restaurant & Bars during any busy days or special events.
当餐厅或酒吧繁忙的时候提供必要的帮助。
12. Be Pro-Active towards guests, assisting them with any reasonable requests, and training all team member to see these things before the guests ask.
积极主动的为客人服务，满足客人任何合理要求，并且培训员工能够预见客人的需求。
13. To ensure all standards for Service Delivery as identified in the Guest Satisfaction Manual and the Standard Operating and Procedures Manual are consistently delivered throughout the department.
确保在对客服务指南，标准服务手册中的所有标准都能够在整个部门持 续有效的贯彻。
14. To participate in future menu changes with the F&B Manager and the Executive Chef taking into consideration new F&B trends, market demands and sales achievements.
协助餐饮部经理及行政总厨根据餐饮发展趋势，适当需求及销售情况进行餐厅菜单的修改。.
15. To attend & participate in regular F&B, operational & roster meetings.
参加餐饮部例会。

    希尔顿酒店集团是全球名闻遐迩的酒店管理公司。作为希尔顿酒店家族的新锐机场酒店成员，北京首都机场希尔顿酒店计划于2010年7月开业。酒店坐落于首都机场三号航站楼入口处，拥有322间宽敞舒适的客房以及总面积达3100平方米的现代化会议及宴会设施，所拥有的6个餐厅及酒吧演绎着世界各地的经典美味。北京首都机场希尔顿酒
店将在中国最大的对外窗口继续秉承 “真正旅游，理应深切感受”的希尔顿品牌理念笑迎八方来客。
    ---如果你赋予热情、善于沟通、勇于挑战、乐意掌握“服务大师“的秘诀，就请你毫不犹疑地加入希尔顿激情专业的服务团队。 酒店提供具有竞争力的薪资福利; 酒店备有员工宿舍。在希尔顿，你不仅能享受到我们特有的自由开明的良好的工作环境, 你还能免费享有超过千门课程的希尔顿大学在线学习机会，帮助你掌握更多成功的机会，笑拥未来……