Senior WRAN Support Engineer（爱立信/Ericsson）00062303
Global Services Center 全球服务中心
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：通信/电信/网络设备 电子技术/半导体/集成电路
职位信息
- 发布日期：2012-08-02
- 工作地点：武汉
- 招聘人数：若干
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：技术支持/维护工程师 网络工程师
职位描述
Description
Responsibilities
- Working with assigned Customer Support Request;
- Provide technical support for Ericsson WCDMA system and solution
- Participate in global support case handling process
- Perform problems isolation and product faults identification
- Provide onsite support and troubleshooting
- Perform knowledge transfer to internal staff
- Handle various levels (high, detail & low) of documentations and Knowledge Based Article
- Provide Emergency Support for Ericsson WCDMA system.
- Interact with external and internal customer(s) during various stages of support and implementation
Qualifications
Qualifications and Competence Requirements
- At least bachelor degree in Telecommunication, Computer Science, Electronic Engineering.
- Minimum three years working experience in WCDMA RAN/RNC/RBS area.
- Minimum two years working experience as customer service delivery engineer.
- Self-motivation, have strong sense of responsibility & team work spirit
- Excellent communication ability
- Independent but also a good team player with strong interpersonal and presentation skills
- Good customer management skill and able to deal with difficult and complex situations
- A quick learner with excellent implementation skill, drawing upon one's creativeness and resourcefulness
- Fluent in spoken & written English
To apply this position, please visit http://ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00062303
公司介绍
我们提供针对电信运营商和其它行业的信息通信服务、软件与基础设施。
爱立信提供的网络承载着全球40%以上的移动业务，我们为运营商提供支持的网络正在为超过20亿用户提供服务。
我们在全球180个国家拥有超过10万名员工。
爱立信于1876年创立，总部设在瑞典斯德哥尔摩。
2011年公司收入达2269亿瑞典克朗（350亿美元）。
爱立信在斯德哥尔摩和纳斯达克证券交易所挂牌上市。