北京招聘

Responsibilities:

- Working as member of IT global competence network, together with IT teams to ensure 7x24 support in the region and also globally.

- Answering calls from IT system users, registering into ticketing system.

- Handling and dispatching tickets to relevant groups for problem resolving.

- Resolving user requests as 1st support over phone, or email and with remote assistant tools.

- Coordination of installation, maintenance of basis to IT infrastructures.

- Leading / involvement of technical improvements, responsible for documentation and reporting.

- Leading / involvement in projects.

Requirements:

- University degree in computer science or related disciplines.

- Minimum 12 months working experiences as 1^st level IT service desk, preferable with multi-national company.

- Strong written and oral communication skills in both Mandarin and English.

- Service oriented and passionate about helping clients. Friendly and effective customer support.

- Strong analytical and problem solving skills. High attention to details.

- A proactive and 'can-do' attitude.

- Experience supporting users with installations, general troubleshooting and user problems relating to Microsoft Windows XP, Windows 7, Office.

- Knowledge of using the following systems is preferred.

CA Unicenter agents

Citrix

Lotus Notes

Check Point Endpoint Protection

Symantec Endpoint Protection

Blackberry

- Awareness of ITIL best practice methodology