客房部主管
雅诗阁物业管理（上海）有限公司
- 公司规模：1000-5000人
- 公司性质：外资(非欧美)
- 公司行业：酒店/旅游 房地产
职位信息
- 发布日期：2015-04-28
- 工作地点：天津-和平区
- 招聘人数：1
- 职位类别：管家部经理/主管
职位描述
Major Responsibility主要工作职责
？ Monitor the status of apartments every day, be responsible for human resource deployment and assigning daily work.
掌握每天的客房动态，负责当天的人力调配和工作安排。
？ Perform routine inspection on assigned areas and ensure that high standards of cleanliness and safety are met.
巡视所辖区域的客房服务工作，检查清洁卫生、设施设备、安全等，确保达到规定的标准。
？ Organize and inspect comprehensive room cleanliness.
执行并检查客房大清洁工作。
？ Prepare apartments before guests' arrival, inspect apartments before guests' departure.
负责客人到店前的房间准备以及客人离店前的客房检查等相关工作。
？ Record living habits and special requirements of long-stay guests and VIP, and ensure that their requirements are properly arranged.
关注长住客和VIP 客人的居住习惯和特殊要求，做好记录并妥当安排。
？ Communicate with guests, make sure that assigned attendants know their special requirements, and offer excellent service.
善于与客人沟通，将客人的特殊要求及时传达给所辖区域的服务员，确保服务质量。
？ Deal with guests' requirements and complaints properly, report exceptional situations and special events to superiors.
处理客人提出的一般性要求和投诉，有异常情况和特殊事件及时向上级报告。
？ Assist manager to manage items storage, consumption management, and regular stock inventory.
协同部门经理做好楼层各类物品的存储、消耗统计和管理；做好物品的定期盘点工作。
？ Involve in safety and fire precaution work, ensure that each attendant know what to do in case of emergency, assist Security Department to check fire fighting equipments, make a safe environment for guests.
负责督促和检查安全防火工作。确保部门每个员工对应急措施熟悉了解；协同保安部定期检查防火设施设备，保证客房和客人的安全。
？ Comply with operation rules and service standards, train attendants, especially new ones.
熟练掌握各项操作程序和服务技能，负责客房部服务员、特别是新员工的培训工作。
？ Perform visual inspections on attendants' appearance and politeness to ensure that Ascott standards are met.
负责检查服务员仪容仪表和礼仪礼貌，使他们达到公司标准。
？ Establish clear rewards and punishment system, motivate staff and improve productivity.
奖惩分明，努力调动一切积极因素，提高工作效率。
？ Offer reasonable advice and suggestions, improve management of Housekeeping Department.
提出合理性建议与意见，促进部门的管理。
？ Other duties assigned by superiors.
完成上级交办的其他任务。
Requirements资质需求
？ Minimum two to three years supervisory working experience in hotel or serviced residence;
2-3年以上的服务公寓/星级酒店部门领班以上管理经验；
？ Familiar with operation rules of serviced residence/hotel housekeeping, strict compliance with procedure;
熟悉服务公寓/酒店客房的整个操作规程，能够严格按照程序做事；
？ Good communication skills, ability to train staff;
具备良好的沟通能力，并有一定的培训能力；
？ Sense of initiative, ability to obey, team spirit;
良好的主动性，并具有服从精神、团队精神；
？ Enthusiasm of serviced residence/hotel;
热忠于服务式公寓/酒店的服务事业；
？ Ability to work under pressure.
能承受工作压力。
？ Monitor the status of apartments every day, be responsible for human resource deployment and assigning daily work.
掌握每天的客房动态，负责当天的人力调配和工作安排。
？ Perform routine inspection on assigned areas and ensure that high standards of cleanliness and safety are met.
巡视所辖区域的客房服务工作，检查清洁卫生、设施设备、安全等，确保达到规定的标准。
？ Organize and inspect comprehensive room cleanliness.
执行并检查客房大清洁工作。
？ Prepare apartments before guests' arrival, inspect apartments before guests' departure.
负责客人到店前的房间准备以及客人离店前的客房检查等相关工作。
？ Record living habits and special requirements of long-stay guests and VIP, and ensure that their requirements are properly arranged.
关注长住客和VIP 客人的居住习惯和特殊要求，做好记录并妥当安排。
？ Communicate with guests, make sure that assigned attendants know their special requirements, and offer excellent service.
善于与客人沟通，将客人的特殊要求及时传达给所辖区域的服务员，确保服务质量。
？ Deal with guests' requirements and complaints properly, report exceptional situations and special events to superiors.
处理客人提出的一般性要求和投诉，有异常情况和特殊事件及时向上级报告。
？ Assist manager to manage items storage, consumption management, and regular stock inventory.
协同部门经理做好楼层各类物品的存储、消耗统计和管理；做好物品的定期盘点工作。
？ Involve in safety and fire precaution work, ensure that each attendant know what to do in case of emergency, assist Security Department to check fire fighting equipments, make a safe environment for guests.
负责督促和检查安全防火工作。确保部门每个员工对应急措施熟悉了解；协同保安部定期检查防火设施设备，保证客房和客人的安全。
？ Comply with operation rules and service standards, train attendants, especially new ones.
熟练掌握各项操作程序和服务技能，负责客房部服务员、特别是新员工的培训工作。
？ Perform visual inspections on attendants' appearance and politeness to ensure that Ascott standards are met.
负责检查服务员仪容仪表和礼仪礼貌，使他们达到公司标准。
？ Establish clear rewards and punishment system, motivate staff and improve productivity.
奖惩分明，努力调动一切积极因素，提高工作效率。
？ Offer reasonable advice and suggestions, improve management of Housekeeping Department.
提出合理性建议与意见，促进部门的管理。
？ Other duties assigned by superiors.
完成上级交办的其他任务。
Requirements资质需求
？ Minimum two to three years supervisory working experience in hotel or serviced residence;
2-3年以上的服务公寓/星级酒店部门领班以上管理经验；
？ Familiar with operation rules of serviced residence/hotel housekeeping, strict compliance with procedure;
熟悉服务公寓/酒店客房的整个操作规程，能够严格按照程序做事；
？ Good communication skills, ability to train staff;
具备良好的沟通能力，并有一定的培训能力；
？ Sense of initiative, ability to obey, team spirit;
良好的主动性，并具有服从精神、团队精神；
？ Enthusiasm of serviced residence/hotel;
热忠于服务式公寓/酒店的服务事业；
？ Ability to work under pressure.
能承受工作压力。
公司介绍
About Ascott China
The Ascott Limited is a member of CapitaLand. It is one of the leading international serviced residence owner-operators with more than 300 properties in over 100 cities spanning more than 25 countries across the Americas, Asia Pacific, Europe and the Middle East. It operates three award-winning brands Ascott, Citadines and Somerset, along with The Crest Collection and lyf.
Ascott is also the leading international serviced residence owner-operator in China, with more than 90 properties over 17,000 units in 27 cities including Beijing, Changsha, Chengdu, Chongqing, Dalian, Foshan, Guangzhou, Handan, Hangzhou, Hefei, Nanjing, Nantong, Shanghai, Shenyang, Shenzhen, Suzhou, Tianjin, Wuhan, Wuxi, Xi’an, Xiamen, Yinchuan, Haikou, Shaoxing, Xuzhou, Hong Kong and Macau.
Ascott, a wholly-owned subsidiary of CapitaLand Limited, is headquartered in Singapore. It pioneered Asia Pacific's first international-class serviced residence in 1984. In 2006, it established the world's first Pan-Asian serviced residence real estate investment trust, Ascott Residence Trust. Today, the company boasts over 30-year industry track record and serviced residence brands that enjoy recognition worldwide.
Ascott website: www.the-ascott.com
Ascott China website: www.ascottchina.com
雅诗阁中国
雅诗阁有限公司是凯德集团成员之一，是全球知名的国际服务公寓业主和运营商，在美洲、亚太、欧洲和中东地区超过25个国家100多个城市管理300多家物业，旗下共有屡获殊荣的三大品牌，即雅诗阁、馨乐庭和盛捷, 以及The Crest Collection和lyf。
在中国，雅诗阁是知名的国际服务公寓业主和运营商。目前在全国27个城市拥有和管理着超过90个物业，逾17,000套服务公寓单位，分布在北京、长沙、成都、重庆、大连、佛山、广州、邯郸、杭州、合肥、南京、南通、上海、沈阳、深圳、苏州、天津、武汉、无锡、西安、厦门、银川、海口、绍兴、徐州、香港和澳门。
雅诗阁是凯德集团旗下的全资子公司，总部设在新加坡。1984年，雅诗阁推出了亚太地区的世界级服务公寓。2006年，雅诗阁成立了全球亚太区服务公寓房地产信托基金——雅诗阁公寓信托。经过超过30年的耕耘与发展，今日的雅诗阁在服务公寓行业中备受推崇，在国际上稳占领导地位。
雅诗阁官网：www.the-ascott.com
雅诗阁中国官网：www.ascottchina.com
工作地点：黄浦区西藏中路268号来福士广场写字楼602-606室（上海）
苏州园区苏州大道东266号（广电传媒大厦对面）
苏州园区中新大道西229号万科美好广场（近苏大东校区）
苏州园区星海街58号加城花园27#（近星海广场地铁站）
苏州新区长江路438号绿宝广场二期
苏州高新区长江路436号绿宝广场
The Ascott Limited is a member of CapitaLand. It is one of the leading international serviced residence owner-operators with more than 300 properties in over 100 cities spanning more than 25 countries across the Americas, Asia Pacific, Europe and the Middle East. It operates three award-winning brands Ascott, Citadines and Somerset, along with The Crest Collection and lyf.
Ascott is also the leading international serviced residence owner-operator in China, with more than 90 properties over 17,000 units in 27 cities including Beijing, Changsha, Chengdu, Chongqing, Dalian, Foshan, Guangzhou, Handan, Hangzhou, Hefei, Nanjing, Nantong, Shanghai, Shenyang, Shenzhen, Suzhou, Tianjin, Wuhan, Wuxi, Xi’an, Xiamen, Yinchuan, Haikou, Shaoxing, Xuzhou, Hong Kong and Macau.
Ascott, a wholly-owned subsidiary of CapitaLand Limited, is headquartered in Singapore. It pioneered Asia Pacific's first international-class serviced residence in 1984. In 2006, it established the world's first Pan-Asian serviced residence real estate investment trust, Ascott Residence Trust. Today, the company boasts over 30-year industry track record and serviced residence brands that enjoy recognition worldwide.
Ascott website: www.the-ascott.com
Ascott China website: www.ascottchina.com
雅诗阁中国
雅诗阁有限公司是凯德集团成员之一，是全球知名的国际服务公寓业主和运营商，在美洲、亚太、欧洲和中东地区超过25个国家100多个城市管理300多家物业，旗下共有屡获殊荣的三大品牌，即雅诗阁、馨乐庭和盛捷, 以及The Crest Collection和lyf。
在中国，雅诗阁是知名的国际服务公寓业主和运营商。目前在全国27个城市拥有和管理着超过90个物业，逾17,000套服务公寓单位，分布在北京、长沙、成都、重庆、大连、佛山、广州、邯郸、杭州、合肥、南京、南通、上海、沈阳、深圳、苏州、天津、武汉、无锡、西安、厦门、银川、海口、绍兴、徐州、香港和澳门。
雅诗阁是凯德集团旗下的全资子公司，总部设在新加坡。1984年，雅诗阁推出了亚太地区的世界级服务公寓。2006年，雅诗阁成立了全球亚太区服务公寓房地产信托基金——雅诗阁公寓信托。经过超过30年的耕耘与发展，今日的雅诗阁在服务公寓行业中备受推崇，在国际上稳占领导地位。
雅诗阁官网：www.the-ascott.com
雅诗阁中国官网：www.ascottchina.com
工作地点：黄浦区西藏中路268号来福士广场写字楼602-606室（上海）
苏州园区苏州大道东266号（广电传媒大厦对面）
苏州园区中新大道西229号万科美好广场（近苏大东校区）
苏州园区星海街58号加城花园27#（近星海广场地铁站）
苏州新区长江路438号绿宝广场二期
苏州高新区长江路436号绿宝广场
联系方式
- 公司地址：上班地址：西藏中路268号来福士广场写字楼六层