北京招聘

1. Have knowledge of hotel, hotel associates, and hotel services with hours of operations for all departments’ involved and surrounding areas. Has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc …

了解酒店、酒店员工以及所有运营服务部门及相关服务区域的营业时间。充分了解酒店客房，包括：房间的布局、景色、便于设施、特色、类型等

2. Offer the hotel guests the best possible service through courteous and proper phone answering procedures through proper telephone procedures.

通过礼貌及适合的电话服务程序为酒店的客人提供最好的服务。

3. Be an ambassador by promoting the hotel, restaurant, lounge, gift shops, etc.

作为推销酒店、餐厅、酒廊及礼品店等的代表

4. Understand various payment options and procedures of Room Service (JW only).

了解送餐服务的流程及各种付款方式（仅JW）

5. Be able to give accurate directions and information regarding the immediate and surrounding area.

能够指出准确的定位及信息对于酒店的直接和周边区域

6. Handle all emergencies according to established procedures.

掌握所有紧急情况的规定处理程序

7. Ensure all guest complaints are recorded in the Guest Response Program (use “FCS Connect” for JW; “MR.BIV” for RC) in a timely and directly professional manner.

确保所有客人投诉都以及时及直接专业的态度输入到客人反馈系统中（JW使用“FCS系统”，RC使用“MR.BIV系统”）

8. Ensure all guests experiencing a problem receive an immediate response along with satisfactory resolved, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner. Practise empowerment!

确保所有客人的提出的问题都能够给予以客人满意的解决方式给予客人反馈，所有承诺的赔偿都能做到，所有客人都能得到及时专业的服务方式。熟练授权

9. Ensure all individuals designated for follow-up are copied on incident reports and any other pertinent information available.

确保所有需跟进的个别的要求都抄送在事件报表中及任何其它需要提供相关信息的表

10. Each associate is expected to carry out all reasonable requests by the management, which the associate is capable of performing.

每个工作表现出色的员工都可以完成管理层交给的特殊要求的工作

11. Constantly updates himself/herself with local activities and current events in order to provide guests with information.

自己不断的更新关于本酒店活动及事件的信息，以便于更好的为客人提供信息

12. To consistently practise the 14 basics (JW) and Gold Standards (RC)

不断的练习14条守则（JW）及黄金标准（RC）

13. Establish a good working relationship with other departments.

与其他部门建立良好的工作关系

北京JW万豪酒店坐落于繁华商业中心，是北京现代化超大型建筑集群华贸中心的一个组成部分。华贸中心拥有三幢顶级写字楼、超过900个国际品牌的大型商场、高端的公寓住宅楼，是北京东长安街上又一重要地标性建筑集群。酒店地理位置优越，便捷的交通可抵达城市各个旅游景点及购物中心。

JW万豪是万豪集团旗下的顶级品牌之一，为纪念万豪集团的创始人JW万豪先生而得名。自1987年问世以来，JW万豪以其低调奢华的定位以及高端卓越的品质迅速成为全球酒店业的著名奢华酒店品牌并为广大商务人士熟知和喜爱。值得一提的是，为了保持其高品质的品牌形象，在任何一个城市只有一家JW万豪酒店，以此来满足顾客尊贵、个性化的需求。

愿您在JW万豪酒店开启成功之路！