北京招聘

JOB SUMMARY

Serves as client's initial point of contact for delivery related issues. Oversees production of Acxiom solutions in designated accounts. Manages production, change, issue and release management requests from clients and internal Acxiom teams. Focused on the resolution of client delivery issues and seamless quality assurance of client deliverables.

DUTIES AND RESPONSIBILITIES

· Manages client and Acxiom's delivery expectations. Communicates delivery status, issues, problems and feedback to client/stakeholders and teams. Manages daily delivery status calls to clients. Facilitates client satisfaction through communication and day to day delivery operations. Helps establish and maintain client priorities regarding delivery.

· Reviews issues, risks, service level agreements with Acxiom market leadership. Provides market leadership information needed for operational business reviews with clients. Provides market groups with delivery consultation.

· Provides client oversight of production schedules to applicable market, service, delivery and sales teams. Provides production change request management including impact analysis and delivery coordination. Provides cost and service level estimates for change requests.

· Maintains up-to-date production documentation materials for designated accounts.

· Manages Change Control systems for all production, issue, change and release management requests.

· Communicates client processing capacity and workflow management to affected functional groups. Provides client and Acxiom quality release readiness approvals.

· Works with account managers to ensure deliverables meet and exceed client contractual requirements. Ensure deliverables are consistent with client priorities, internal organizational design, governance model, time, budget and quality standards.

· Manages service level agreements, expectations and associated penalties awareness across affected teams.

· Proactively pursues and resolves delivery issues before team or client is materially affected. Manages help desk regarding client incidents. Provides causation and post mortem analysis of client incidents.

· Provides on-going client relationship status changes to affected associates such as technical, account management, sales and delivery groups.

· Collaborates with various functional groups to guarantee appropriate resource allocation. Collaborates with delivery organization on cost management, quality and productivity improvement. Establishes, maintains and drives profit improvement plans using various process management disciplines.

· Collaborates with market leadership (Delivery Executive) to ensure business opportunities are proactively communicated into functional groups. Establishes and maintains transparency to market leadership on resource allocation for specific accounts.

Skills Catalog

Background

· 3~5 plus years experience in a production, delivery or similar client facing role

· 3~5 years experience with client contract or service level agreement compliance

· Experience with process improvement/management disciplines (e.g. LEAN)

公司信息
安客诚信息服务（上海）有限公司，Acxiom 是一家美资公司，是IPG旗下独立运营子公司

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Acxiom成立于2000年，我们为全世界***的公司提供数据营销咨询与服务，帮助企业品牌利用大数据和数据营销的力量提升市场竞争力。我们的工作必需符合客户的期望、经得起百万用户的考验。我们做的是严肃的工作！我们因为我们一个又一个满意的客户而自豪，我们希望你得以一起来分享这种成就与快乐。你加入的是一个负责任的公司。

加入安客诚大家庭的理由：
1. 扁平化的高效管理，开放式的沟通交流环境，多元化的办公氛围
2. 根据不同职位的各种资源和培训匹配
3. 每季度皆赋予所有员工的升职加薪渠道，多种与考评挂钩的奖金激励组合
4. 丰富多彩的员工活动，做月饼，做瑜伽，节目丰富的年会
5. 无限量供应的各种健康水果，小食，优雅舒适的用餐环境
6. 加班的免费晚餐、免费车费
7. 宽敞明亮富有现代气息的办公环境，办公小楼闹中取静风景优美，四季皆被绿树环绕，且交通便利靠近地铁
8. 说不完啊说不完……

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